Inside Essity: On the Path to the Autonomous Enterprise with Daniele Tedesco
Notas del episodio
A look inside Essity: Daniele Tedesco, Global Process Owner (eCom & CX), joins Julia Kloppenburg and Benedikt Gieger on running global digital commerce, and how customer experience, reliability and trusted AI shape the path to the autonomous enterprise.
Daniele Tedesco, Global Process Owner (eCom & CX) at Essity, joins Julia Kloppenburg and Benedikt Gieger to discuss how the global hygiene and health company is approaching the autonomous enterprise. They talk through Essity's perspective on customer experience as the driver: running truly global digital commerce operations across consumer and B2B channels, pairing reliability and flexibility on the S/4HANA and SAP Commerce Cloud backbone, and building trust with both employees and customers as AI and automation move into everyday operations.