Ep 235, Creating Systems That Motivate People

This week on Conflict Managed we welcome Csaba Toth. Together we explore:

• Choosing to face obstacles
• Addressing pain
• Information vs transformation: the gap between what we know and what we do
• Choosing to respond instead of react
• “Uncommon” sense
• The problem of low self-esteem
• Derailing behaviors
• Cognitive diversity
• Finding the blueprint
• Happy people (and organizational structures) make more money

Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration.

Csaba Toth’s work began with a failure that changed how he understood leadership. He lost his first business after assuming that speaking the same language, having strong qualifications, good intentions, and what seemed like common sense would be enough to lead people well. It was not.

That experience pushed him to examine why intelligent, capable people can still misunderstand one another, why some teams thrive while others quietly unravel, and why so many transformation efforts fail despite significant investment. Having grown up between cultures and worked across very different organizations, Csaba saw how personality, cultural background, bias, motivation, and psychological safety shape the way people make decisions and work together.

He founded ICQ Global after noticing a persistent pattern: organizations were investing in training without data, coaching without diagnosis, and culture change without meaningful measurement. The result was often short-term enthusiasm with little lasting change.

Csaba went on to create the multi-award-winning, ICF-accredited Global DISC™, Growth Zone™, and GameChangers frameworks. Together, they help organizations measure nine key biomarkers of high-performing teams, including personality, cognitive diversity, psychological safety, motivation, and the behavioral patterns that can quietly derail performance.

Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.