Redefining the utility playbook with PG&E’s Sumeet Singh

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In an era defined by compounding wildfire risks, rapid digitalization, and unprecedented demand growth, utilities need to redefine their playbook. Sumeet Singh, CEO of Pacific Gas & Electric (PG&E) and EVP for Energy Delivery, is doing exactly that for one of the country’s largest energy enterprises while both improving local communities and setting an operational benchmark for the wider industry.

In this episode of the Factor This podcast, Singh details how utility leaders can balance cultural shifts with the economic imperative to maximize underutilized grid capacity and lower customer rates. He breaks down how PG&E processes billions of pieces of data to help predict wildfire risks in advance, and how AI-enabled camera networks can shave critical minutes off emergency response times.

From deploying machine learning to accelerating customer interconnections, Singh details how data amplifies frontline expertise rather than replacing it. Grounded in a philosophy of selfless service and value-based safety ownership, this conversation provides a blueprint for combining innovative technology with engineering discipline to cultivate a community trust that is foundational to the grid of the future.

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