Microsoft Teams Phone and Recording - API Integrations, Automations - Ben Richardson at SmartSearch

Ben Richardson, Infrastructure Engineer at SmartSearch, and Andy Whiteside, VP of Sales at Numonix, discuss SmartSearch's move from legacy on-premise call recording to Numonix's IX Cloud platform for Microsoft Teams.

• SmartSearch needed more than compliance recording, with usability, QA reporting, and third-party integration as critical requirements

• How SmartSearch integrated Numonix with Attention to automate sales call scoring and update HubSpot CRM via API

• Deploying Numonix took just 20 minutes and five PowerShell commands, compared to days with legacy on-premise recording systems

• Bring-your-own Azure storage allowed SmartSearch to meet strict InfoSec and data sovereignty requirements

• Practical advice for organisations evaluating Microsoft Teams compliance recording, from cross-department requirements gathering to vendor certification checks

Thanks to Numonix, this episode's sponsor, for their continued support of Empowering.Cloud