#306: Decision Support Has Been the Point All Along

Before there was BI, there were "decision support systems." Somewhere along the way, we seem to have quietly dropped the "decision support" part and just kept the systems. Zohar Strinka, founder of Analytics Strategies and creator of the Meta-Problem Method, joined us to put the point back where it belongs: if nothing is going to be done differently after the analysis, then the analysis had exactly zero effect on the world. But -- and this is the part that's easy to miss -- that does NOT mean marching up to a stakeholder and demanding, "What decision are you going to make?" People don't want a model that hands them the right answer. They want to understand and weigh the trade-offs themselves, which means good decision support looks a lot more like a really well-informed pro/con list than a score. We got into problem spaces, high-yield problems, the cost of being wrong in each direction, why "we have all this data, so the answer must be in here" is really just a person pulverizing a bag of rocks hoping for diamonds, and, ultimately, peanut butter.

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