Systemic Trust: How We Test, Regulate & Translate AI Compliance - EP09

🎙️ With Andrea Schlüter – Head of Strategy, Operations and Partnerships

Summary

In this episode of the in-between trust podcast, Eva Simone Lihotzky speaks with Andrea Schlüter about the evolving relationship between trust and technology, with a special focus on AI systems, certification, and governance. They explore how trust is designed into systems, how regulation can become a foundation for innovation, and the challenges of aligning technical complexity with cultural context. Andrea shares insights from her work at the TÜV AI Lab, where building frameworks for trustworthiness in AI is more than compliance—it’s about shaping the future of safe, transparent, and ethical technology.

🔑 Takeaways

• Trust is about consistency between claims and outcomes
• AI requires verifiable trust, not just promises
• Certification provides measurable trust and a market advantage
• Regulation can enable innovation by reducing fear and ambiguity
• Cultural dimensions shape how we interpret and build trust in tech
• A common language is crucial for aligning diverse stakeholders
• Europe has an opportunity to lead in trustworthy AI frameworks
• Transparency and ethics must be embedded by design
• Governance is a cultural task as much as a technical one
• Building trust in AI is an ongoing, collective responsibility

🎙️ Sound Bites

"Trust is a lot about consistency."

"Trustworthiness by design is key."

"We need a common language among experts."

⏱️ Chapters

00:00 Understanding Trust in Technology

03:09 The Role of AI in Trustworthiness

06:10 Building Trust through Certification

08:59 Navigating the AI Ecosystem

12:05 The Challenge of Trust in AI Systems

14:48 Cultural Aspects of Trust in AI

17:41 Establishing a Common Language for AI

20:44 The Importance of Diverse Perspectives

23:58 Practical Benefits of AI Taxonomy

26:41 Reflections on Trust and Innovation

🔭 Keywords

trust, technology, AI, certification, trustworthiness, TÜV, AI Act, innovation, ethics, culture

💻 Links

in-between trust on Instagram: @inbetween_trust

More about TÜV AI Lab: https://www.tuev-lab.ai

More about Andrea Schlüter: https://www.linkedin.com/in/andrea-schlueter/