Transform Gov – the digital government podcast
- Episodios
- 93
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- cada semana
- Último episodio
- 13 Nov 2026
Sobre el podcast
Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that.
www.digitalgovawards.com
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Episodios 93
Trust the AI blindly and you’re toast. So how does government scale it?
How do you scale AI across a public service without losing the public's trust? That was the burning question put to our panel, chaired by Conall Ó Móráin, at the Ireland eGovernment Awards and Leadership Summit …
Notas del episodio
How do you scale AI across a public service without losing the public's trust? That was the burning question put to our panel, chaired by Conall Ó Móráin, at the Ireland eGovernment Awards and Leadership Summit 2026 on 24 September 2026 at UCD's O'Reilly Hall.
We brought together Louise McKeever, Government CIO; Cleo O'Beirne, Principal Officer at Revenue; Philip McGrath, Senior Governance Specialist at the World Bank; and Malcolm Byrne TD, former Cathaoirleach of the Joint Committee on AI to discuss the challenges of hyperscaling AI across government departments.
If you're taking AI beyond the pilot, here's what to do:
🔹 Be open about where AI is used. Canada publishes algorithmic impact assessments, so the public always knows where AI is applied.
🔹 Start small, prove it, then scale. Revenue tested agentic AI on a small application first, stage by stage, before looking at scaling it.
🔹 Begin with lower-risk questions. Decide where AI answers and where a human takes over.
🔹 Check the output every time. A convincing result can still be wrong, as Louise McKeever's story shows.
🔹 Plan for lost knowledge, and recovered knowledge. As AI scales, people may know less, so build it into workforce planning.
🔹 Build data and governance in from the start. Interoperability is a people and process problem, not just a technical one.
For civil servants and public sector leaders, this is a practical guide to scaling AI with trust intact.
Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
#TransformGov #PublicSector #AI #GovTech #DigitalGovernment
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The AI scribe looks perfect. That’s the problem.
AI scribes can turn a consultation into a draft clinical record, giving clinicians more time to spend with patients. But what happens when you roll it out across the health service? In this episode, we speak to …
Notas del episodio
AI scribes can turn a consultation into a draft clinical record, giving clinicians more time to spend with patients. But what happens when you roll it out across the health service?
In this episode, we speak to Professor David Lowe, Clinical Director of Innovation at the University of Glasgow and a consultant in emergency medicine, about what it really takes to get AI scribes working in practice.
Here’s what you can learn:
🔹 Treat it as a pathway change. Think about how the technology works within the pathway, and how clinicians’ consultation style has to change.
🔹 Plan for consent from day one. Explain to patients that an AI scribe is in use, make it easy to opt out, and develop the conversation with patients and the public.
🔹 Train people to check what looks plausible. AI scribe errors are idiosyncratic rather than predictable. Automation bias ensures a note may look fine, but not that it is correct.
🔹 Start where the benefit is clearest. Short, high-volume consultations without secretarial support, such as physiotherapy and GP appointments, may gain the most.
🔹 Take staff concerns seriously. Some worry that savings will mean job cuts. Give people the chance to try the technology and give feedback.
🔹 Measure productivity as well as performance. A faster note doesn’t help if waiting times and exit blocks stop more patients being seen.
For civil servants and public sector leaders introducing AI into frontline services, this is a solid guide to rolling it out safely and getting the value from it.
Transform Gov is part of the Ireland eGovernment Awards, in partnership with Accenture.
#TransformGov #PublicSector #AI #HealthTech #DigitalHealth
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“Where is it? Get it back quickly!” What happened when one hospital’s AI went offline for a weekend
What happens when AI gives radiologists a second pair of eyes? Done well, it can help find disease earlier, ease the workload and free clinicians to spend more time with patients. But getting it into a hospital …
Notas del episodio
What happens when AI gives radiologists a second pair of eyes? Done well, it can help find disease earlier, ease the workload and free clinicians to spend more time with patients. But getting it into a hospital takes evidence, governance and a lot of people in the room. In this episode, we speak to Professor Nuala Healy, Chair of Radiology at RCSI and Consultant Radiologist at Beaumont Hospital, about getting AI tools into Irish hospitals, measuring whether they work and asking patients what they think.
The evidence is encouraging. A large Swedish trial of more than 100,000 women found a 29% increase in cancer detection and a 44% reduction in radiologists’ workload.
What you can take away and act on:
🔹 Start with the clinical question. Identify where the need is before you talk to vendors.
🔹 Bring every team into the room early. Clinical colleagues, the emergency department, procurement, IT, the imaging team and your data protection officer all have a part to play.
🔹 Measure outcomes from the start, and keep measuring. Track missed fractures, referrals and time in the emergency department, and be ready for an “awkward breakup” with an AI tool that isn’t working.
🔹 Keep a human in the loop. Nuala explains automation bias, why radiologists need to feel able to overrule the AI, and how to train junior radiologists to build their own judgement.
🔹 Ask patients, and tell them. Of about 3,500 people surveyed, 96% in the radiology study wanted to be told when AI is used in their care, and the EU AI Act now requires it.
🔹 Share the platform, not just the tool. Ireland’s national imaging system lets AI tools be plugged in centrally, rather than every hospital repeating the same governance process.
For civil servants and public sector leaders introducing AI into frontline services, this is a practical guide to getting it in safely, measuring it properly and keeping people in the loop.
Transform Gov is part of the Ireland eGovernment Awards, in partnership with Accenture.
#TransformGov #PublicSector #AI #Radiology #DigitalHealth
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You don’t need a new app: how the HSE is backing frontline innovation
Where does innovation in the public sector really come from? Rarely from technology first. In this episode Dr James O’Connell, Innovation Fellow with HSE Spark, talks to us about how frontline staff get support …
Notas del episodio
Where does innovation in the public sector really come from? Rarely from technology first. In this episode Dr James O’Connell, Innovation Fellow with HSE Spark, talks to us about how frontline staff get support to spot problems, work with partners across the public sector and turn ideas into change.
Spark is the HSE’s frontline staff-led innovation programme, and Spark Fusion funds collaborations between the HSE and other public sector organisations, up to €95,000.
The response so far is strong: 228 people attended the recent Fusion workshop, and 772 consultants were involved in this year’s Innovation Fund for Consultants applications.
What you can take away and act on:
🔹 Start with the problem, not the solution. Examine the causes together as a group before you decide what to build.
🔹 Look beyond your own organisation. James describes two frontlines: the clinics and EDs, and the local authorities, schools and transport bodies that shape the conditions people live in.
🔹 Flatten the hierarchy. The best insights come from the frontline, so bring everyone to the table as equals.
🔹 Choose the right fund for your idea. Spark Seed supports early ideas up to €5,000, Spark Impact funds projects up to €90,000 and Spark Fusion up to €95,000, and there is a separate Innovation Fund for Consultants.
🔹 Make your case clearly when you apply. Describe the problem or opportunity, who it affects and who is on the team, and involve patients or the public at the problem-definition stage.
🔹 Remember it doesn’t have to be technology. Dementia training for the Gardaí, sun safety for lifeguards and a joint clinic all came from people working together.
🔹 Judge success beyond one project. Even when a pilot doesn’t scale, it can create an innovator for life.
Key dates: Spark Fusion applications close on 30 October. The Innovation Fund for Consultants opened on 5 October and closes on 25 March, with a pre-submission feedback stage until early January.
For civil servants and public sector leaders with a frontline idea, a cross-sector problem or a pilot that needs to scale, this is practical advice on where to start. Find out more about Spark at hse.ie/spark.
Transform Gov is part of the Ireland eGovernment Awards, in partnership with Accenture.
#TransformGov #PublicSector #Innovation #HSE #Healthcare
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Ireland is about to build one health record. What can it learn from the US mistakes?
Before AI can change healthcare, the record underneath it has to be right. In this episode, we speak with Helen Waters, Executive Vice President and COO of Meditech, about what Ireland needs to get right first …
Notas del episodio
Before AI can change healthcare, the record underneath it has to be right. In this episode, we speak with Helen Waters, Executive Vice President and COO of Meditech, about what Ireland needs to get right first as it moves towards a national electronic health record, and what 22 countries’ experience can teach us.
Meditech develops electronic health records. It has more than 30 years in healthcare IT, works in 22 countries and has been in Ireland for over 20 years.
What you can take away:
🔹 Start with the system of record, and decide the pace and the cost deliberately. Fast should mean agile, not reckless. Helen describes a rollout of 180 hospitals in under five years, made faster by standardising and allowing for regional preferences.
🔹 Standardise at the top and let regions adapt. Helen explains how HCA, which runs 180 US hospitals, sets national standards while allowing local variation.
🔹 Plan for affordability beyond day one. In the US, technology costs went up and never came down.
🔹 Insist on interoperability. The clinician making the next decision needs the data they need, whichever system holds it.
🔹 Put clinicians, finance and data teams at the table early. Helen gives an example of a maternity system where counting births proved difficult.
🔹 Use proven AI, such as ambient voice, and prove its value. Clinicians are wary of governments and vendors getting “drunk on the next technology”.
For civil servants and public sector leaders involved in health technology, this is practical advice on getting the foundations right.
Transform Gov is part of the Ireland eGovernment Awards, in partnership with Accenture.
#TransformGov #HealthTech #PublicSector #AI #DigitalHealth
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Fast and bad is still bad: how to get policy into practice
Every new policy asks people to do something differently, but training is often treated as a mere afterthough, taking place after rollout. So what if we flipped the process? What if we treated learning as an …
Notas del episodio
Every new policy asks people to do something differently, but training is often treated as a mere afterthough, taking place after rollout. So what if we flipped the process? What if we treated learning as an essential, so policy actually changes what happens on the ground?
In this episode, we speak with Gavin Woods, Managing Director of Aurion Learning, who has spent almost 26 years helping government departments, agencies and public bodies turn policy into practice through digital learning.
What you can take from this episode:
🔹 Bring learning into the room where the policy is written: The organisations that win awards for delivery plan training alongside the policy, not after it. One recent client saw 98% of its audience complete the compliance training required.
🔹 Check your own language, and ask your audience what they need: Teams working intensely on policy can become "a little bit obsessed with our own plans and our own language", using terms their audience doesn't understand.
🔹 Look beyond the tip of the iceberg: The people already engaged with you aren't your whole audience. Where you can't simply tell people to complete training, work out what's in it for them, and design for learning rather than just information sharing.
🔹 Ask who is accountable for the policy's success, not just who runs training: Heads of strategy, transformation and sector skills increasingly need to be part of the conversation.
🔹 Build a one-stop shop for AI upskilling: A learning portal with approved tools, internal guidance and colleague case studies helps turn "is this here to take my job?" into confidence.
🔹 Don't mistake speed for quality: "Fast and bad is still bad." Ask what people need to know, what's difficult and what they ask most often, then pick the right format, from e-learning to a printable job aid.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
#TransformGov #PublicSector #Learning #PolicyImplementation #AI
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Six months for one meeting — then everything about how her hospital uses AI changed
Recorded live at the All-Ireland Clinical AI Congress in Belfield, this episode features Dr Amrita Kumar, Radiology and AI Clinical Lead at Medica and a consultant breast radiologist who has built hospital-wide …
Notas del episodio
Recorded live at the All-Ireland Clinical AI Congress in Belfield, this episode features Dr Amrita Kumar, Radiology and AI Clinical Lead at Medica and a consultant breast radiologist who has built hospital-wide AI implementation from scratch — first in the NHS, now in the UAE.
What you can take from this episode:
🔹 Don't rush to a pilot — set up governance first. Dr Kumar discovered her hospital's departments were each adopting AI in isolation; the fix was getting every stakeholder (data governance, IT, digital, clinical teams) around one table from the start, not cascading through them one by one.
🔹 Build a short, clear pitch for executive buy-in — and let leadership do the cascading. A five-slide deck and one meeting with her CEO was enough to unlock introductions to every other stakeholder needed.
🔹 Secure funding through research partnerships before real-world rollout. Partnering on national research projects built internal infrastructure and expertise while bringing in funding, well before any live implementation began.
🔹 Design one consistent governance and evaluation framework, even across different vendors and workflows. The same setup, evaluation, and monitoring approach was successfully scaled across five hospitals using different AI tools for different tasks.
🔹 Watch for automation bias, and build in permanent checks. Less experienced clinicians' agreement with AI shifted measurably over time — the fix includes periodic "no AI" reporting sessions and training staff to read confidence scores, not just flagged regions.
🔹 Know where AI genuinely helps today. With roughly 90% of scans normal, AI's clearest current value is confidently triaging those cases so limited specialist time goes to the 10% that need it.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #AI #Healthcare #DigitalTransformation #PublicSector
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Are we really talking about infrastructure — or are we talking about saving lives?
Ireland is about to spend €275 billion on infrastructure with a workforce that's already stretched. So what is the difference between AI as a nice-to-have productivity tool, and AI as the thing that actually …
Notas del episodio
Ireland is about to spend €275 billion on infrastructure with a workforce that's already stretched. So what is the difference between AI as a nice-to-have productivity tool, and AI as the thing that actually closes the gap between what we need to deliver and the people we have to deliver it?
Stephen Bradley and João Silva from Accenture return to go deeper: not just what goes wrong on infrastructure projects, but exactly where AI changes the picture — and where to start if you're leading a major procurement tomorrow.
What you can take from this episode:
🔹 Sort your data foundation before you scale AI on top of it. It’s fundamental to figure out your work breakdown structures, cost breakdown structures, and what historical data is worth cleansing. If you get this wrong and "you'll spend the next 10 years doing data cleansing" instead of delivering.
🔹 Understand the three layers AI actually adds: AI has three layers in a project – Assistance (roughly 50% productivity gains on individual tasks), orchestration (real-time triangulation across a whole project), and assurance (AI-supported checks that direct human reviewers to where their judgement matters most).
🔹 Start small, prove it, then scale. Pick use cases where your data is already credible, demonstrate success, and expand from there.
🔹 Reframe the skills conversation. The problem is that there are too many jobs, and not enough people. AI is a capability multiplier for a workforce already in short supply, rather than a threat in and of itself.
🔹 Take humans out of harm's way wherever you physically can. Remote monitoring and AI-assisted inspection means real risk reduction. Every person you don't have to send onto a live rail line or a fast road is one less risk.
Missed Part 1? Catch Stephen and João's earlier conversation on why infrastructure projects overrun, and Ireland's skills gap.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #Infrastructure #PublicSector #AI #DigitalTransformation
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The £1 billion decision that became a £10 billion problem
Ireland has committed €275 billion to infrastructure by 2035. Globally, 9 out of 10 major projects fail to deliver on plan, scope, or budget. What goes wrong, and can Ireland beat the odds using AI …
Notas del episodio
Ireland has committed €275 billion to infrastructure by 2035. Globally, 9 out of 10 major projects fail to deliver on plan, scope, or budget. What goes wrong, and can Ireland beat the odds using AI, digitisation and know-how?
In Part 1 of this special two-part podcast series, host Maeve Kneafsey speaks with Stephen Bradley, lead author of Accenture's research into Ireland's infrastructure delivery challenges, and João Silva, Accenture’s managing director of capital projects.
What you can take from this episode:
🔹 How do you map your project's interfaces: A UK rail electrification project's cost grew tenfold after a value-engineering decision wasn't properly assessed against its knock-on effects — a decision that should have taken a day instead played out over a decade.
🔹 How to face the skills gap honestly: Delivering Ireland's National Development Plan at current productivity would need roughly 100,000 additional construction practitioners — equivalent to two years of all net migration into the country.
🔹 Why you need to rethink procurement before you launch: Moving from a "passive buyer" to an "engaged system orchestrator" means defining your data standards before contractors are appointed, not after.
🔹 How to watch for over-engineering: It often reflects genuine caution around safety on novel assets — understanding why it happens is the first step to managing it.
🔹 Why you should communicate progress early and often: Projects that published clear timelines and used digital twins to show the public visible progress built trust that made delivery easier, not harder.
Part 2 goes deeper on exactly how AI and digital tools can change infrastructure delivery in practice.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #Infrastructure #PublicSector #AI #DigitalTransformation
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What Irish Rail's overruns can teach every public sector project team
Could Irish Rail have saved the State €16.5 million, and got a working traffic management system, if its project had been managed differently?Today, guest James Louttit — Founder and Lead Trainer at Impactful …
Notas del episodio
Could Irish Rail have saved the State €16.5 million, and got a working traffic management system, if its project had been managed differently?
Today, guest James Louttit — Founder and Lead Trainer at Impactful Project Management — argues that successful projects come down to some surprisingly simple disciplines: focus on value, prioritise needs, make risk visible, force governance to make decisions, and adapt rather than blindly following a plan-for-plans-sake.
So, could applying those principles earlier have changed the outcome at Irish Rail?
That’s one of the questions we’re asking today on Transform Gov.
James takes us inside:
🔹How to get a project funded: focus on how many citizens benefit, how much time is saved, and how much risk is taken out
🔹Why MoSCoW can collapse into chaos: when everything becomes a “must”, nothing is really prioritised, and force-ranking is a better way to make hard choices
🔹Stopping project risk becoming tomorrow’s headline: The risk-specific contingency method for putting a real cost on what could go wrong before it happens
🔹Pawpaws versus prickly pears: a brilliantly simple way to spot the work that delivers big value for little effort, and the work that eats time, money and energy for very little return
🔹When an AI sceptic changed his mind: how a civil servant, given a real task and Microsoft Copilot, turned resistance into enthusiasm in a matter of minutes
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #ProjectManagement #PublicSector #Leadership #AI
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Can AI help the public sector do more with less — and can we reskill fast enough?
Public services need to deliver more, for a growing and increasingly complex population, but the people and technology resources available to do it are finite.Could AI change that?In Part 2 of her conversation …
Notas del episodio
Public services need to deliver more, for a growing and increasingly complex population, but the people and technology resources available to do it are finite.
Could AI change that?
In Part 2 of her conversation with Transform Gov, Audrey O'Mahony of Accenture gets practical about where AI could have its biggest impact and how we reskill to meet the challenge.
She explains how public-sector CIOs are already looking at AI to compress transformation timelines, increase the capacity of technology teams and rethink software delivery, coding, data migration and testing.
We also hear how AI can change citizen services themselves — including a striking example where technology helped identify vulnerable people hidden within a huge backlog of correspondence, allowing public servants to prioritise those who needed help most.
Where to start: Audrey brings us through the five imperatives for moving from isolated AI tools to genuine end-to-end transformation.
This isn't AI as another productivity tool. It's a conversation about whether AI can give government something it badly needs: more capacity to transform and more capacity to serve.
Missed Part 1? Catch Audrey's earlier conversation on agentic AI, data foundations, and the mindset shift from cost-cutting to capacity.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #AI #PublicSector #FutureOfWork #Accenture
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What would you do with 10,000 extra public servants?
For decades, Ireland has built its economic identity on being a knowledge economy: highly skilled, highly educated, and a magnet for global investment. Agentic AI is about to test whether that advantage still …
Notas del episodio
For decades, Ireland has built its economic identity on being a knowledge economy: highly skilled, highly educated, and a magnet for global investment. Agentic AI is about to test whether that advantage still holds.
Most conversations about AI start with cost – how do we do more with less? Audrey O'Mahony, Accenture's Head of Talent Reinvention for UKIA, argues that's the wrong starting point entirely. Her question instead: what would you do with 10,000 extra employees? Thinking capacity instead of cost-cutting changes what preparing for AI actually looks like.
In Part 1 of this conversation, Audrey talks about what's at stake for Ireland if that knowledge-economy advantage slips, and why government and the public sector have a uniquely important role to play. As adopters of AI, but also as enablers of it across the wider economy.
🔹 The risk to Ireland's knowledge-economy advantage if AI readiness doesn't keep pace
🔹 The mindset shift — why "what would you do with 10,000 extra employees?" is a better question than "how do we cut costs?"
🔹 The public sector's dual role — adopting AI in its own services, and enabling AI readiness across the wider economy
🔹 The foundation — why agentic AI is only as good as the data sitting underneath it
🔹 The real driver of adoption — trust, not training modules
Part 2 coming soon.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #AI #FutureOfWork #Accenture #PublicSector
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Ireland’s new government CIO wants to end the form-filling groundhog day's
Ireland's Government CIO Louise McKeever returns for part 2 to talk about what it actually takes to join up government services around citizens.Louise takes us inside: 🔹 Digital building blocks — the reusable …
Notas del episodio
Ireland's Government CIO Louise McKeever returns for part 2 to talk about what it actually takes to join up government services around citizens.
Louise takes us inside:
🔹 Digital building blocks — the reusable infrastructure (gov.ie, e-forms, payments, messaging, a digital wallet) that means departments don't have to rebuild the same systems
🔹 Leading without authority — how you coordinate a whole government's worth of independently governed departmental CIOs toward one shared goal
🔹 Data as a national asset — and why citizen trust has to come before the benefits
🔹 Digital sovereignty — what "resilience and control" really means for Ireland during its EU presidency
🔹 Life events — how registering a birth, a bereavement, further education and social housing are being redesigned as one simple experience, hiding the departmental complexity behind them
Missed Part 1? Catch Louise's earlier conversation on delivering Intreo and Agile at Scale in Irish government.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #DigitalGovernment #PublicSector #GovTech #DigitalSovereignty
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Three employment services became one. What happened next helped change Ireland’s Live Register from 17% to 10%.
Louise McKeever started her civil service career as a clerical assistant in 1995. Today, she is the first woman to serve as Ireland’s Government CIO.In Part 1 of this conversation with TransformGov host Maeve …
Notas del episodio
Louise McKeever started her civil service career as a clerical assistant in 1995. Today, she is the first woman to serve as Ireland’s Government CIO.
In Part 1 of this conversation with TransformGov host Maeve Kneafsey, Louise takes us inside:
🔹 Intreo — how Community Welfare Services, Activation Services and Local Office operations were merged into a single case management model, integrating two commercial providers for the first time, in what may have been the first large-scale Agile programme in Irish government
🔹 Change management under pressure — bringing established specialists onto a new system by treating resistance as a concern for business continuity, not stubbornness
🔹 AI in government, before it was called that — using robotic process automation to clear COVID-era claims backlogs
🔹 AI with humans in control — an NLP tool flagging GDPR anomalies in farm applications, and a satellite-imagery compliance system for Common Agricultural Policy payments, with every payment-affecting decision made by a human officer
🔹 Her own path — from clerical assistant to first female CIO at the Department of Agriculture, to Ireland's first female Government CIO
Part 2 coming soon.
🎧 TransformGov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
#TransformGov #DigitalGovernment #AI #PublicSector #GovTech #WomenInTech
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From CDs and Paper Files to AI and Drones: Inside An Garda Síochána’s Digital Transformation
An Garda Síochána is replacing paper files, ageing technology and fragmented information with mobile devices, body-worn cameras, drones and carefully governed AI.But transforming one of Ireland’s largest and …
Notas del episodio
An Garda Síochána is replacing paper files, ageing technology and fragmented information with mobile devices, body-worn cameras, drones and carefully governed AI.
But transforming one of Ireland’s largest and most complex public services is not simply a technology project. It means changing how thousands of Gardaí work — while protecting public trust, individual rights and the judgement of the officer on the ground.
In this episode of Transform Gov, Maeve Kneafsey goes straight to the source: Assistant Commissioner Angela Willis, strategic lead for organised and serious crime at An Garda Síochána and a Garda officer with more than 30 years’ frontline experience.
Angela explains:
- How information-led policing gives Gardaí vital context — including previous incidents, firearms risks and court orders — before they arrive at a call
- What happened at Dublin protests when body-worn cameras were introduced, and why behaviour appeared to change almost overnight
- Why An Garda Síochána is replacing an interview-recording system that rely on CDs that are no longer being manufactured
- How frontline feedback forced the team to rethink and improve a major national investigation system during its rollout
- Where drones and AI could help Gardaí work faster and more safely — and where human judgement must remain firmly in control
- Why the hardest part of digital transformation is rarely the technology; it is earning the confidence of the people expected to use it
This is a candid and highly practical conversation about modernising a high-stakes public service without losing sight of the Gardaí doing the work — or the people they serve.
🎧Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture.
📅The Ireland eGovernment Awards and Leadership Summit take place on 24 September 2026 at O’Reilly Hall, UCD. Find out more at digitalgovawards.com.
#TransformGov #DigitalGovernment #AnGardaSiochana #PublicSectorTransformation #GovTech
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Why AI relies on human drivers
Episode Highlights:Crisis Management: Maria's resilience was tested through the COVID crisis and the Ukrainian refugee crisis, where she played a pivotal role in managing the response efforts. Tune in to hear …
Notas del episodio
Episode Highlights:
- Crisis Management: Maria's resilience was tested through the COVID crisis and the Ukrainian refugee crisis, where she played a pivotal role in managing the response efforts. Tune in to hear how she used "energy buckets" to build team resilience.
- Data Security Challenges: Discussing the ongoing data security issues faced by the HSE, Maria underscores the inevitability of cyber threats and the critical role of the CISO.
- Cross-Departmental Collaboration: The Ukrainian refugee crisis required seamless collaboration across multiple departments and organisations, including EY and Microsoft. Discover the complexities of aligning diverse teams to support refugees, such as ensuring access to cancer treatment centres.
- Managing Expectations: With a large stakeholder group, prioritising needs and managing expectations were crucial. Maria highlights the importance of plain English communication and open conversations to align everyone's efforts.
- AI in Healthcare: Maria emphasises that AI must be driven by clinicians to support healthcare effectively. She shares her involvement with Spunout, a charity using AI to support young people's mental health. She also tell us about the innovative Fastrack to IT apprenticeship program.
💡 Key Takeaways:
- The human element is the hardest and most important part of major projects, requiring honest communication and alignment.
- Data quality and governance are foundational for successful AI initiatives.
- The importance of practical education pathways, like tech apprenticeships, to bridge skills gaps and support lifelong learning.
Join us as Maria McCann shares her invaluable experiences and insights into the world of digital transformation in government
Find out more www.digitalgovawards.com
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Can AI help immigration services without making decisions?
How do you redesign a public service used by people from almost every country in the world?In this episode of Transform Gov, Maeve Kneafsey speaks with Paul Rooney and Roshan Wijesinghe from the Department of …
Notas del episodio
How do you redesign a public service used by people from almost every country in the world?
In this episode of Transform Gov, Maeve Kneafsey speaks with Paul Rooney and Roshan Wijesinghe from the Department of Justice, Home Affairs and Migration about the Department’s digital contact centre for immigration services.
This is a story about far more than technology.
The Department was dealing with high volumes of applications, fragmented helpdesks, repeated queries, multiple languages, anxious users and staff under pressure. The response was not simply to “build a portal”. It was to redesign the service around users, staff, language, culture, trust and delivery.
The conversation explores:
- Why the project was service-design-led, not technology-led
- How the Department moved towards a more joined-up applicant view
- Why translation is not the same as localisation
- How plain English, tone of voice and visuals helped make the service easier to use
- How personas helped the team understand both immigration applicants and internal staff
- How Microsoft Dynamics, automation and AI-supported tools are helping staff manage information and queries
- Why AI is not being used to make immigration decisions
- How identity verification helped tackle appointment-booking abuse
- Why business-led change management was critical
- What other public sector teams can learn from the project
For CIOs, digital leaders, service designers, customer service teams and anyone working on AI or transformation in the public sector, this is a practical look at what digital government really requires: clear purpose, better data, better communication, staff involvement and strong safeguards.
Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture.
Find out more at www.digitalgovawards.com
Digital government, public sector transformation, Department of Justice, immigration services, AI in government, public sector AI, Microsoft Dynamics, digital contact centre, service design, multilingual services, digital identity, change management, GovTech, Ireland eGovernment Awards, Transform Gov, customer service, public service reform
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Could virtual hospitals replace hospital visits?
What if your next hospital appointment happened from your kitchen table?In Part 2 of Transform Gov, Professor Derek O'Keeffe explains how Ireland is using digital technology to rethink healthcare delivery — …
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What if your next hospital appointment happened from your kitchen table?
In Part 2 of Transform Gov, Professor Derek O'Keeffe explains how Ireland is using digital technology to rethink healthcare delivery — from remote islands to nursing homes, prisons and beyond.
You'll hear how:
*Patients can be monitored safely at home.
*Chronic diseases can be managed before emergencies happen.
*Virtual hospitals are reducing unnecessary admissions.
*AI and robotics could become everyday healthcare tools.
This isn't science fiction.
It's already happening.
Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture.
Find out more about the Ireland eGovernment Leadership Summit and Awards at:
www.digitalgovawards.com
If you enjoy the episode, please like, subscribe and share.
Chapters
00:00 Introduction
01:33 Why chronic disease is changing healthcare
04:49 Why hospitals aren't designed for chronic illness
07:24 The idea behind the virtual hospital
09:44 Monitoring patients at home
10:58 Virtual wards explained
15:20 The island healthcare project
17:06 Why islands became the perfect test bed
18:37 A patient, a ferry and lambing season
20:06 Scaling the project across Ireland
21:41 Nursing homes, prisons and remote care
24:23 International interest from Australia
25:21 AI, robotics and the future of healthcare
27:48 Why innovation requires resilience
29:02 Final thoughts
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Could drones deliver your medicine?
What if the biggest challenge in healthcare wasn't medicine......but getting the right people to work together?In Part 1 of this fascinating conversation, Professor Derek O'Keeffe — consultant endocrinologist …
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What if the biggest challenge in healthcare wasn't medicine...
...but getting the right people to work together?
In Part 1 of this fascinating conversation, Professor Derek O'Keeffe — consultant endocrinologist, engineer and founder of the Hive Lab at the University of Galway — explains why solving healthcare problems often starts outside the hospital.
From delivering medicines by drone after Storm Ophelia, to creating smart connected medical devices and bringing engineers and clinicians together, this is a story about practical innovation that is already changing lives.
In this episode:
• Why Derek calls himself a "physicianeer"
• Why healthcare is full of engineering problems
• The remarkable drone medicine delivery project
• Why regulation is often a bigger challenge than technology
• The story behind the "digital stent"
• Why the best innovations start with a real human problem
This isn't a conversation about gadgets.
It's about using technology to make public services work better.
Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture.
Find out more about this year's Leadership Summit and Awards at:
www.digitalgovawards.com
If you enjoy the episode, please like, subscribe and share.
Chapters
00:00 Introduction
01:35 What is a "physicianeer"?
03:20 From engineering to medicine
05:12 Why healthcare is full of problems to solve
08:15 Why technology isn't the difficult part
10:48 "The technology is easy. The people are hard."
11:24 The idea that led to medicine delivery by drone
13:18 Aviation, pharmacy and regulation
16:05 Building the Hive Lab
18:42 Collaboration between engineers and clinicians
21:15 The digital stent project
24:10 The garden hose moment
26:40 Why innovation often stays in the drawer
28:50 Making technology work for people
31:00 Final thoughts
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The first COVID dashboard didn't exist... until Ireland had about two weeks to build it.
Justin Gleeson explains how a small team from government, Maynooth University and Ordnance Survey Ireland came together in March 2020 to create the platform that millions of us watched every evening behind Tony …
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Justin Gleeson explains how a small team from government, Maynooth University and Ordnance Survey Ireland came together in March 2020 to create the platform that millions of us watched every evening behind Tony Holohan.
A fascinating story about what can happen when technology, data and public service all pull in the same direction.
Hosted on Acast. See acast.com/privacy for more information.
How Galway digitised 1,000 townlands — and put local heritage on the world map
What happens when local heritage meets digital innovation?In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Mannion, Heritage Officer, and Brídín Feeney from the GIS team at Galway County …
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What happens when local heritage meets digital innovation?
In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Mannion, Heritage Officer, and Brídín Feeney from the GIS team at Galway County Council.
Winners of the 2025 Ireland eGovernment Open Data Award, their StoryMaps project is transforming how communities discover, preserve and share local heritage.
From digitising more than 1,000 townlands to helping local communities tell their own stories, this project demonstrates how open data, GIS technology and community engagement can deliver real public value.
The conversation explores:
• Why traditional booklets were no longer enough
• Using GIS and StoryMaps technology to connect people with place
• Building digital skills within communities
• The role of open data in preserving heritage
• Creating pride of place through technology
• How a local project attracted international interest
Transform Gov is brought to you in partnership with Accenture.
Find out more about the Ireland eGovernment Awards:
Hosted on Acast. See acast.com/privacy for more information.
What if the biggest barrier to suicide prevention is fear?
Fear of saying the wrong thing.Fear of making things worse.Fear of even starting the conversation.In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide …
Notas del episodio
- Fear of saying the wrong thing.
- Fear of making things worse.
- Fear of even starting the conversation.
In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide Prevention Office about “Let’s Talk About Suicide” — the winner of the 2025 Ireland eGovernment Education Award.
This is a digital learning programme designed to help ordinary people recognise signs of suicidal distress and feel confident enough to step in and help.
But this conversation goes far beyond technology.
It explores:
• Why lived experience completely changed the design of the programme
• How language and tone can determine whether people engage or switch off
• Why online learning was the right solution for a deeply sensitive subject
• How digital tools can build confidence — not just awareness
• What public sector teams can learn about communication, trust, and behaviour change
One insight stands out:
Many people taking the training were already worried about someone in their lives.
That changes everything.
Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture.
- To read more about free, accessible suicide prevention training from the HSE, or to enrol in Let’s Talk About Suicide, visit www.nosp.ie/training.
- This episode includes discussion about suicide and self-harm, which some listeners might find challenging or upsetting. If you, or someone you know needs support, visit the HSE website www.yourmentalhealth.ie for information on mental health, minding yourself and others, and to find services or supports.
- Samaritans are also available anytime day or night for support, on freephone 116 123.
Chapters
00:00 Introduction
01:30 Why the programme was created during COVID
04:10 Why suicide prevention training is different
07:20 Designing learning that builds confidence
10:15 The power of lived experience
15:05 “We get it now” — the turning point for developers
18:40 Fear of saying the wrong thing
22:10 Real-world stories and impact
25:00 What other public sector teams can learn
28:00 What happens next
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From paper forms to AI: 23 years that completely rewired Ireland's Public Services
What actually happens when a country decides to digitise itself?Not the theory. Not the strategy decks. The real story.Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • …
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What actually happens when a country decides to digitise itself?
Not the theory. Not the strategy decks. The real story.
Over 23 years, Ireland’s public sector has gone from:
• Paper forms, post and phone calls
• To online transactions people trust
• To fully integrated, citizen-first services
• And now… cautiously stepping into AI
This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t.
You’ll hear:
• Why early “digital” projects were little more than brochure websites
• The moment citizens finally trusted online government services
• The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other
• How collaboration became the biggest shift of all
• Why “citizen-first” wasn’t always the mindset — and how that changed
• The truth about AI in government — less hype, more caution
And crucially — what all of that means for what comes next.
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From 3,000 to 18,000 applications — how the State rebuilt a system under pressure
Two years and nine months.That’s how long people were waiting in the system — until everything had to change.What happens when a public service built for 3,000 applications a year suddenly faces over …
Notas del episodio
Two years and nine months.
That’s how long people were waiting in the system — until everything had to change.
What happens when a public service built for 3,000 applications a year suddenly faces over 18,000?
That was the reality facing Ireland’s International Protection Office — a system under intense pressure, with growing backlogs, long delays, and real human consequences.
In this episode of Transform Gov, Maeve Kneafsey speaks to Emer Mullins and Daniel Drennan, the team behind a transformation programme that didn’t just improve a service — it fundamentally redesigned it.
From paper files that could stretch the length of a room…to fully digital workflows, online interviews, and real-time data dashboards…
this is a story of what it actually takes to deliver change inside the public service — at scale, under pressure, and in real time.
You’ll hear:
- What the system looked like before — and why it wasn’t sustainable
- How they rebuilt processes before introducing technology
- What changed for staff — and for applicants
- How decisions increased dramatically without simply adding more people
- What other public sector teams can learn from this
This is not theory.
This is real delivery.
🎧 Listen now — and if it resonates, share it with someone working on transformation.
Chapters
00:00 — Welcome to Transform Gov
01:20 — What the International Protection Office actually does
02:30 — The surge: from 3,000 to 18,000 applications
04:44 — The “before”: paper, delays and pressure
06:44 — Waiting times: up to 2 years and 9 months
08:21 — The complexity: multiple agencies involved
10:07 — The tipping point — why change was unavoidable
11:25 — Where the transformation started
13:45 — Scaling up: staff, infrastructure and process
15:27 — From paper to digital — the reality on the ground
20:40 — Digitising 35,000+ case files
22:20 — Online interviews — what changed
25:49 — Time saved, faster decisions, real outcomes
27:30 — Preparing for new EU migration rules
29:39 — A fully digital applicant journey
32:38 — Data, dashboards and decision-making
34:59 — Lessons for other public sector teams
39:21 — What comes next
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What judges actually look for — straight from the head judge
An insider's guide to a brilliant entry for the Ireland eGovernment AwardsMost teams think awards are about technology, scale, or budget.They’re not.On this episode of Transform Gov, we sit down with Declan …
Notas del episodio
An insider's guide to a brilliant entry for the Ireland eGovernment Awards
Most teams think awards are about technology, scale, or budget.
They’re not.
On this episode of Transform Gov, we sit down with Declan Tuite, Head Judge of the Ireland eGovernment Awards, and Maeve Kneafsey, to break down what really separates winning entries from the rest.
Why strong projects fall short.
What judges are actually looking for.
And how to turn your work into a clear, compelling entry.
Because here’s the truth:
The difference between winning and losing is often not the project —
it’s how it’s explained.
If you’re planning to enter the Ireland eGovernment Awards 2026, start here.
Ready to enter? You can find step-by-step guides to entry on our website https://digitalgovawards.com/enter/resources/
Chapters
00:00 – Why this episode matters: helping you win
00:30 – Entries now open: key dates and deadlines
01:10 – Meet the head judge: Declan Tuite
02:00 – The #1 mistake applicants make
02:40 – It’s not the tech — it’s the story
03:20 – What judges actually look for
04:00 – Before and after: showing real impact
04:40 – Proof, not promises: using stats and evidence
05:30 – Who is the user? Why it matters
06:10 – Avoid this: jargon and over-explaining
06:50 – Innovation vs real-world results
07:30 – Picking the right category (and why it matters)
08:20 – Start early: why timing improves your entry
09:00 – Using supporting documents and visuals
09:40 – Writing clearly: answering the actual questions
10:20 – What makes an entry stand out
11:10 – Small projects can win (and do)
12:00 – Step-by-step: how to enter online
13:10 – Register, save, refine: how the system works
14:00 – Entering multiple categories
14:50 – What happens after you submit
16:00 – Final advice from the head judge
17:00 – Deadline reminder and key dates
18:00 – Why you should enter (even if unsure)
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Ireland is leaving €8 billion on the table — and this is why
In Part 2 of this Transform Gov conversation, Marie Wallace (Accenture) moves beyond the concept of digital identity — and explains what it actually means in practice for service delivery, cost, and …
Notas del episodio
In Part 2 of this Transform Gov conversation, Marie Wallace (Accenture) moves beyond the concept of digital identity — and explains what it actually means in practice for service delivery, cost, and efficiency.
The headline figure? Up to €8 billion in economic impact for Ireland.
But the real story is where that value comes from:
- removing manual verification from services
- eliminating repeated onboarding across organisations
- reducing friction across life events
- and integrating identity directly into business processes
From passports to healthcare to supply chains, this is a look at how identity sits at the centre of service transformation.
And why fixing it could change everything.
Get the full report The Identity Economy https://forms.office.com/r/fqCBsvQRv3
Chapters
00:00 Bringing digital identity into real-world impact
01:18 €8bn — where the number comes from
01:56 Manual verification — the hidden problem
02:46 Repeating data across services
03:06 Life events — why services don’t connect
04:53 Personalised services explained
05:47 Data control and AI at the edge
08:46 Fraud, deepfakes and verification
12:01 Where the biggest gains are (health, pensions, services)
13:38 Ireland’s opportunity and readiness
15:48 What governments must do next
18:04 What could derail progress
21:28 What changes over the next 3–5 years
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Why you keep filling out the same forms — and why it’s about to end
Digital identity is often talked about — but rarely understood in practical terms.In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Wallace, Managing Director and Global Lead for Digital …
Notas del episodio
Digital identity is often talked about — but rarely understood in practical terms.
In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Wallace, Managing Director and Global Lead for Digital Identities at Accenture, about what is broken in how we prove who we are today — and what is changing.
From repeatedly filling out forms to sharing far more personal data than necessary, Marie explains why current identity systems are no longer fit for purpose — and how digital wallets and selective data sharing could transform how citizens access services.
This conversation focuses on:
- Why identity systems are fragmented and inefficient
- How digital wallets give citizens more control over their data
- What “selective sharing” actually looks like in practice
- How trust is changing in a digital world
- The risks if identity systems are implemented badly
In Part 2 we explore the economic impact and what this means for Ireland.
Chapters
00:00 Introduction to digital identity and control of data
01:12 What digital identity actually means (and why it’s broken)
02:14 Why sharing too much data is a problem
03:02 Marie’s background in AI and data privacy
04:07 Why centralised data creates risk
06:18 AI, deepfakes and the growing identity challenge
07:50 Designing better identity into public services
09:11 Why identity isn’t reusable today
10:02 Public concern around biometrics and data
11:09 Breaking down silos between public and private services
12:27 The real problem: forms, friction and delays
13:26 What governments need to build (trust + wallets)
14:57 Trust frameworks and verification explained
16:27 EU regulation and what happens next
17:47 Who owns identity in this model
19:13 Efficiency and cost impact (part 2)
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What if the biggest risk facing the public service right now… is not using AI at all?
In this episode of Transform Gov, Maeve Kneafsey sits down with Malcolm Byrne TD, Chair of the Oireachtas Committee on Artificial Intelligence, to unpack what has actually changed — and why the pace of change …
Notas del episodio
In this episode of Transform Gov, Maeve Kneafsey sits down with Malcolm Byrne TD, Chair of the Oireachtas Committee on Artificial Intelligence, to unpack what has actually changed — and why the pace of change is now the real issue.
From courts using AI for real-time translation… to Revenue analysing thousands of tax codes… to the uncomfortable truth that other countries are already moving faster — this is not a future conversation. It’s happening now.
And the question is simple: are we ready?
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How smart public services are winning back users — with one simple design shift
COVID changed how people engage with online services — permanently.The organisations that adapted are now seeing better engagement, better access, better outcomes.The rest are still catching up.In this episode …
Notas del episodio
COVID changed how people engage with online services — permanently.
The organisations that adapted are now seeing better engagement, better access, better outcomes.
The rest are still catching up.
In this episode of Transform Gov, Maeve Kneafsey speaks with Aoife Prendergast of Technological University of the Shannon (TUS), whose team won the Universal Design category at the Ireland eGovernment Awards 2025.
What they discovered is something every CIO, digital leader, and public service provider needs to hear:
People have changed.
Since COVID, expectations have shifted:
- always-on
- bite-sized
- easy to use
Most services haven’t caught up.
Aoife’s team did.
They spotted the gap, redesigned using Universal Design, boosted engagement — and unlocked new funding and global collaboration.
This isn’t compliance.
It’s whether your service gets used at all.
Key Topics- Universal Design in public services
- Digital transformation in higher education
- Public sector accessibility strategy
- Citizen engagement post-COVID
- Service design and UX in government
- Inclusive digital services Ireland
- eGovernment Awards Ireland
- TUS (Technological University of the Shannon)
- Accessibility vs usability
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The system that was failing vulnerable children — and the fix that changed everything
This is not a tech story.This is a human story.Before this system existed, vulnerable children could wait weeks for access to childcare — stuck in a maze of emails, forms, and approvals.Now? Minutes.On this …
Notas del episodio
This is not a tech story.
This is a human story.
Before this system existed, vulnerable children could wait weeks for access to childcare — stuck in a maze of emails, forms, and approvals.
Now? Minutes.
On this episode of Transform Gov, Maeve Kneafsey speaks with Ruth Shortall (POBAL) and Ciarán Madden (Department of Children) about the system that:
- Cut waiting times from 3 weeks to minutes
- Connected multiple agencies into one seamless flow
- Removed friction for frontline workers under pressure
- And quietly transformed outcomes for families at critical moments
This is what real digital transformation looks like.
Not flashy.
Not theoretical.
But life-changing.
Hosted on Acast. See acast.com/privacy for more information.
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