Why saying sorry isn't enough when bosses make mistakes

Apologising to your employees when you've made a mistake can be uncomfortable. But just saying sorry isn't enough. On the Work It podcast, Kelvin Kao, founder of Protocol agency, shared how he recently had apologised to his employees over how he managed timelines and resources. He explains when bosses should say sorry, what makes a sincere apology and how leaders can build a culture of accountability.

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