Ep. 006: Effective Communication and Conflict Resolution
Notes de l’épisode
STOP COMMITTING ASSUMICIDE ON YOUR BEST RELATIONSHIPS
Dr. Jake Tayler Jacobs coined a word by accident: assumicide, killing off great relationships by assuming you know what someone means without the facts. In this episode he unpacks why so much workplace conflict starts with a quiet third party whispering in your ear, and why too many leaders want to be right so badly they become wrong in their approach.
IN THIS EPISODE
• Six active listening habits, including reflecting back what you heard in your own words
• The Ladder of Inference, and how one interruption from "Jim" spirals into a ruined working relationship
• Marshall Rosenberg's Nonviolent Communication, and how it ended a sales vs. customer service standoff
• The courageous conversation that revealed a late employee's real story
YOUR CHALLENGE
Choose one communication or conflict skill and focus on it for the next couple of weeks. Don't try to do it all at once.
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