A claim you can stand behind
Notes de l’épisode
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Priya reads what customers say for a living, and an AI summary told her exactly what she wanted to hear. She brings a second source in, asks three questions of the result (is it right, is it useful, what did it assume) and turns what she finds into a guideline. Go deeper: why smooth writing makes errors easier to miss, and what a claim needs before you stand behind it.