Reliability in action: Littleton’s Hendrix ACS success story

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Utilities face mounting pressure to improve reliability and reduce power outage frequency while meeting rising electricity demand.

For the Littleton Electric Light & Water Departments (LELWD), Hendrix Aerial Cable Systems (ACS) by Marmon Utility has become an important part of building a stronger, more resilient overhead network for today and tomorrow.

In this episode of the Factor This podcast, host Paul Gerke is joined by Ted Gardner, application engineer for overhead solutions at Marmon Utility, and David Ketchen, assistant general manager of LELWD. Together, they explore how electrical utility providers can strengthen reliability through thoughtful distribution system design, discuss the role Hendrix ACS plays in Littleton Electric's reliability strategy, and share practical insights for utilities facing today's evolving infrastructure challenges.

Ketchen reveals the factors that led Littleton to adopt Hendrix ACS, the performance improvements the utility has experienced over time, and how the system has helped reduce outages in tree-heavy and neighborhood service areas. Together, Ted and David examine the operational benefits of improved reliability, readiness for greater demand, and long-term system hardening that supports both utility operations and customer satisfaction.

As Hendrix celebrates 75 years of serving the utility industry, this conversation also highlights the value of engineering expertise, collaborative partnerships, and proven field performance in helping utilities modernize their overhead distribution systems. Whether you're a utility executive, engineer, operations professional, or public power leader, this episode offers practical insights into strengthening distribution system reliability and building a more resilient electric grid.

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