AI as Therapist? Intimacy Without Understanding - Matt Jones
Notes de l’épisode
AI systems are increasingly positioned as supports for anxiety, loneliness, and distress. This lecture examines large language models trained to simulate therapeutic dialogue alongside biofeedback systems that modulate physiological states. We distinguish responsiveness from empathy, asking where AI may scaffold reflection and where automated comfort subtly displaces responsibility.
This lecture was recorded by Professor Matt Jones on the 29th of September 2026 at Barnard’s Inna Hall, London
Matt Jones is a computer scientist at Swansea University - and a Fellow of the British Computer Society - who works alongside colleagues from many other disciplines and directly with everyday folk across the world to explore the future of digital technologies. Over the last 30-plus years, this human-centred approach has led to novel approaches for, amongst other things, mobile phone-based information searching and browsing, pedestrian navigation, voice assistants and deformable displays.
Much of his work has been driven by intense and sustained engagements with “low resource” communities from informal settlements in India, South Africa, and Kenya. Through their generous and gracious participation, these extra-ordinary users with the fresh and diverse perspectives have stimulated insights into the future of digital technologies for everyone, globally. In all this work, Matt works as part of a long-standing collaborative team with Jen Pearson, Simon Robinson and Thomas Reitmaier (from Swansea) and colleagues in India (including Dani Raju) and South Africa (including Minah Radebe).
His work has been supported by the UK’s science funders (EPSRC and UKRI). Currently, this funding includes a Fellowship to explore the future of interactive AI and leadership roles in responsible AI and inclusive digital technologies. This funding has led to a series of impactful publications, talks and influences on people, policies, and practices.
Matt has collaborated with private, public and third sector organisations, including Microsoft, the NHS, Google, IIT-B, the BBC and IBM. He is a member of the Foreign and Commonwealth Development Office’s Research Advisory Group and Welsh Government’s AI reviews.
The transcript and downloadable versions of the lecture are available from the Gresham College website: https://www.gresham.ac.uk/watch-now/ai-therapist
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