How to Build and Maintain an Effective Knowledge Base with Mat Patterson

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A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading a larger team, this episode is packed with practical advice you can put to work today!

Mentioned in this episode:

• The Supportive Podcast & Blog
• Help Scout - Creating a Customer Knowledge Base
• Help Scout - Best Customer Service Software in 2025

Support in Real Life: Tech Recommendations

• Help Scout
• Cleanshot
• Obsidian

Get in touch with Mat:

• Help Scout Newsletter
• LinkedIn
• Bluesky

We want to hear from you! Share your support stories and questions with us at [email protected]!

To learn more about Buzzsprout visit Buzzsprout.com.

Thanks for listening!