What does it take to make a voice AI agent reliable?
Notes de l’épisode
Reliable voice AI comes from rigorous testing and evals, and Rohan Vasishth from Bluejay sees trust as the fundamental bottleneck holding back enterprise deployment.
Rohan is Co-founder and CEO of Bluejay, which tests and monitors voice and chat AI agents for companies including Google and DoorDash. We work through what to test, when to test it and what each approach costs.
We discuss why testing voice AI introduces a whole new layer of complexity, from accents and background noise to interruptions and speech recognition errors. Rohan also shares how customers can stress-test agents, why starting with text-based evaluations can save time and money, and how businesses can identify and reduce the latency customers actually experience.
Rohan closes by exploring the widening gap between rapidly advancing AI capabilities and slower enterprise deployment, and why evaluation is essential to building the trust needed to close it.
Show notes
Rohan on LinkedIn: https://www.linkedin.com/in/rohanvas/
Find out more about Bluejay: https://getbluejay.ai
Article - How to Reduce Latency in Your Voice Agent Pipeline: https://getbluejay.ai/blog/12-ways-to-reduce-voice-agent-latency
Article - Introducing Bluejay Labs and MIVAS: https://getbluejay.ai/blog/introducing-bluejay-labs-and-mivas-the-multi-industry-voice-agent-simulation-bench
Follow Kane on LinkedIn: https://www.linkedin.com/in/kanesimms
Find out more about VUX: https://vux.ai
Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms