5: Tech Support That Hurts More Than Dental Work

While it may not be quite as painful as dental work, sometimes getting service on an Apple device can be just as frustrating. And it didn't used to be that way. What happened to the days when surprise and delight was the norm? Is it just a volume issue or has there been a culture shift.

In this episode, J and Greg talk about AppleCare experiences in the past and most recently and talk about what needs to change.

00:00 Dental Work or AppleCare
00:52 Pre-Show: Video Editing Means No on the Neo
04:22 Intro
04:58 Recent News Recap
11:05 The Rumors Game
18:37 AppleLikes Not AppleCares
19:58 What is AppleCare
24:26 Which Devices We Get Coverage On
35:36 Some Good Experiences
42:11 Not So Good Experiences
01:00:21 What Would We Change
01:10:36 Website Changes
01:11:35 Retro vs. Modern Series Intro


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