E255 Transforming Banking with AI: Building a Data-Led Future with Bank of Ireland's Carl Kane

Today’s guest is Carl Kane, Group Data Culture Lead at Bank of Ireland. AI adoption is moving faster than many businesses can keep up with, with employees often taking the lead before company strategies catch up. In this episode, Carl speaks about what it takes to turn individual experimentation into meaningful business results, exploring leadership, data readiness, AI literacy and the role of storytelling in bringing people along.Topics include:

0:00 His journey from euro conversion, evolving into banking data analytics

5:56 Using storytelling to connect people, improve collaboration and drive better outcomes

8:07 How data governance orchestrates collaboration to deliver trusted, high-quality data

10:48 Why becoming data-led requires clean data and improved data fluency

12:39 Why AI adoption requires literacy, governance and responsible use before scaling

16:18 Using AI agents to analyse and compare lengthy industry research papers

17:18 How data enables personalised, flexible customer journeys across digital and human channels

18:29 How mentors helped develop his storytelling, leadership and data interpretation skills