Autonomous Domain Blueprints

Stephan Klein talks about what it takes to move from AI enablement to real transformation in the enterprise, and what autonomous domain blueprints mean in practice.

In this episode, Julia Kloppenburg and Benedikt Gieger talk with Stephan Klein, Chief Business and Delivery Officer for Customer Engagement and Adoption at SAP.

Stephan supports the Agentic AI Zone initiative. In this conversation, they dig into what good delivery actually looks like today, why enablement and transformation are not the same thing, and where most organisations get stuck when trying to move forward with AI. They also talk about what it means to shift from human-centric workflows to machine-centric process design, and why that mindset shift is harder than most teams expect.

The episode also touches on where enterprise AI is heading: from assistants to agents to fully autonomous business domains, and what that means for how organisations will operate in the next few years.