Behind the Numbers: How to bounce back from a cyber attack
Shownotes
In this episode, we discuss how prepared organisations really are for cyber attacks, what to do if and when your business is affected, and how to manage the communications challenges. We have a great case study from a company that suffered a cyber attack, with plenty of lessons about how to mitigate the impact on customers and return quickly to business as usual.
Philippa Lamb is joined by Peter Davenport, Crisis Communications Specialist, Definition Group; Michael Hoare, Director, Kekst CNC; Neil Hare-Brown, Founder, Storm Guidance; and Nadeem Raza, CEO, Microlise.
Time Codes
- 11:01: Nadeem Raza from Microlise shares his cyber attack case study
- 15:07: A deeper dive into how M&S and Jaguar Land Rover are managing the ongoing challenges from cyber attacks
- 27:25: The speakers share their top tips for cyber attack preparedness
Transcript:
You can read the full transcript of this episode here: https://www.icaew.com/insights/podcast/behind-the-numbers/how-to-bounce-back-from-a-cyber-attack/transcript
Links
ICAEW: Cyber Security awareness -https://www.icaew.com/technical/technology/cyber-security/cybercrime-awareness-month
ICAEW: Four cyber security lessons from M&S and other breaches - https://www.icaew.com/insights/viewpoints-on-the-news/2025/oct-2025/four-cyber-security-lessons-from-mands-and-other-breaches
Host
Philippa Lamb
Guests
- Peter Davenport, Crisis Communications Specialist, Definition Group
- Michael Hoare, Director, Kekst CNC
- Neil Hare-Brown, Founder, Storm Guidance
- Nadeem Raza, CEO, Microlise
Producer
Natalie Chisholm
Episode first published: 14 October 2025
Podcast recorded: 7 October 2025