Harnessing AI for Trust and Transformation

In this episode, Professor Stephen Goldsmith is joined by Miguel Carrasco, Global Leader for Boston Consulting Group’s Center for Digital Government, connecting from Australia to share a worldwide view of how artificial intelligence and digital tools are transforming public service. Carrasco reveals how governments are leveraging generative and agentic AI to cut through bureaucracy, empower front line workers, and streamline services. They also discuss how public leaders can use AI to rebuild trust between government and residents.

Music credit: Summer-Man by Ketsa

About Data-Smart City Solutions

Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and join us on Twitter, Bluesky, Facebook, or LinkedIn.