How to Know When to Outsource
Shownotes
In this episode of Do Small Business Like a Big Boss, host Aisha Jorge Massengill sits down with Brad Stevens, founder and CEO of Outsource Access, to talk about knowing when it's time to outsource and how to build a team that helps your business grow.
Brad shares his entrepreneurial journey, the unexpected path that led him to build a 500+ employee offshore staffing company, and the systems, mindset, and metrics that have fueled his rapid growth.
🎧 What You’ll Learn in This Episode:
- The two-question exercise to identify what you should outsource first
- How to view hiring as an investment instead of an expense
- Why Outsource Access serves businesses across 85 industries instead of specializing in one niche
- The key performance indicators Brad uses to measure outsourcing success
- How educational content and referrals helped grow the business without paid advertising
⏱️ Episode Timestamps
01:38 – Brad's origin story: renting Micro Machines toys in 4th grade
05:00 – Learning to spot problems worth solving
08:02 – The moment Brad knew entrepreneurship was the path
13:38 – How Brad thinks about building resilience
18:58 – The exploding pen disaster that led to Outsource Access
25:07 – Why Brad built his team in the Philippines
26:18 – Why Outsource Access serves 85 industries instead of niching down
29:49 – Building word-of-mouth marketing through content and education
33:45 – The two-question exercise for knowing what to outsource
40:14 – The 3 KPIs Brad watches most closely
44:27 – Brad's upcoming book, Automate and Delegate
48:38 – What "Do Small Business Like a Big Boss" means to Brad
🎤 About Our Guest
Brad Stevens is the founder and CEO of Outsource Access, an offshore virtual staffing firm he's grown to 500+ employees across 85 industries in just four and a half years. In 2021, Outsource Access was the only outsourcing company to receive Inc. magazine's Best in Business Award for firms making the biggest impact on their communities, industries, and the environment. His book, Automate and Delegate, is releasing soon.
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