How Lloyds Is Rethinking Work: 5 Questions Leaders Should Ask Before Adding More AI

What comes after AI training? Sharon Doherty, Chief People and Places Officer at Lloyds Banking Group, shares 5 shifts in how leaders approach AI transformation, work redesign and the future of HR.

For Episode #4 of HR Leaders On the Road, Chris Rainey welcomes Sharon back to the podcast at UNLEASH World 2026 in Paris, with our series partner Workhuman.

Sharon explains Lloyds’ work to upskill 300 senior leaders, rethink how tasks are shared between people and AI agents, and connect employee services across functions.

Her example of supporting customers worried about fraud makes the challenge clear: if AI frees up capacity, what should people have more time to do?

5 ideas you’ll take from this episode:

1. Why leaders need ongoing, hands-on AI learning
2. How customer needs can guide work redesign
3. Lloyds’ approach to outcomes, tasks and AI agents
4. How the CEO, HR and technology leaders contribute to transformation
5. The skills HR needs to help shape what comes next

🙏 Thank you to our series partner, Workhuman

Learn what 21 million recognition moments reveal about skills, burnout, AI adoption and how work really gets done →https://www.workhuman.com/resources/reports-guides/recognition-intelligence-report/?utm_source=linkedin&utm_medium=social_advertising&utm_campaign=1215515251063857&utm_content=null&utm_term=emea_events_forum-paris-26_prospecting~null_whforum-paris-event-hr-leaders-podcastad_1x1_10.20.2026

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