Humanize IT
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- 299
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- Letzte Folge
- 3. Nov. 2026
Über den Podcast
MSPs will bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep your MSP relevant, maximize your value and help your clients see you as a trusted partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show MSPs how to excel with a new, more conversation-based approach to technology!
Folgen 299
AI Sales: How to discover and build profits
Jennifer Bleem, founder of MSP Sales Revolution, explains that Harvey is designed to fill a crucial gap in many MSPs' operations. Often lacking a Chief Revenue Officer, these businesses can now leverage Harvey …
Shownotes
Jennifer Bleem, founder of MSP Sales Revolution, explains that Harvey is designed to fill a crucial gap in many MSPs' operations. Often lacking a Chief Revenue Officer, these businesses can now leverage Harvey to drive sales and increase profits. Named after the charismatic attorney from the TV show *Suits*, Harvey is more than just a virtual assistant; he embodies the expertise and strategy that MSPs need to thrive.
How to use virtual employees to empower your company
In this episode, Adam Walter and Jennifer Bleem explore the transformative potential of AI-based virtual employees, or agents, and how they can revolutionize business operations by acting as digital staff …
Shownotes
In this episode, Adam Walter and Jennifer Bleem explore the transformative potential of AI-based virtual employees, or agents, and how they can revolutionize business operations by acting as digital staff members. They discuss the evolution from simple chatbots to sophisticated AI agents, the importance of skills and context, and practical ways to implement these virtual employees in your organization.
Farewell Skip...End of an Era
In this episode, Adam and Skip reflect on their journey with the Humanize IT podcast, sharing insights on the human element in IT, the impact of AI, and the importance of listening to clients. Skip's departure …
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In this episode, Adam and Skip reflect on their journey with the Humanize IT podcast, sharing insights on the human element in IT, the impact of AI, and the importance of listening to clients. Skip's departure marks a new chapter, but the focus remains on building trust and meaningful conversations in technology.
Here is wishing Skip well in his Semi Retirement!
The evolution of the Humanize IT podcast over six years.
First Appeared: April 29, 2020.
Total number: 296 Episodes.
Listen Notes ranks it at top 5% in its category.
Airel: Check yourself before you wreck yourself
In this episode, Adam Walter and Skip Ziegler explore how to effectively train and manage virtual employees and AI systems, emphasizing research, accuracy, and human-like decision-making processes.Training …
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In this episode, Adam Walter and Skip Ziegler explore how to effectively train and manage virtual employees and AI systems, emphasizing research, accuracy, and human-like decision-making processes.Training virtual employees like humansThe importance of research and validation in AIManaging AI hallucinations and source reliabilityImplementing research mode for accuracyBalancing speed and precision in decision-making
How to Train a Virtual Employee
In this episode, Adam Walter and Skip Ziegler explore the intricacies of building and training virtual employees using AI, focusing on the balance between deterministic and non-deterministic behaviors, and the …
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In this episode, Adam Walter and Skip Ziegler explore the intricacies of building and training virtual employees using AI, focusing on the balance between deterministic and non-deterministic behaviors, and the importance of processes and skills.
Meet Airiel our vCIO
In this episode, Adam Walter and Skip Ziegler explore the development and capabilities of virtual employees like Ariel, emphasizing how AI can be tailored to mimic human roles, improve workflows, and adapt to …
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In this episode, Adam Walter and Skip Ziegler explore the development and capabilities of virtual employees like Ariel, emphasizing how AI can be tailored to mimic human roles, improve workflows, and adapt to client needs. They discuss practical applications, customization, and the future of AI-driven virtual staff.
Weird Science with AI
In a world where artificial intelligence is becoming integral to our daily tasks, understanding how to effectively build and manage virtual employees is crucial. Adam Walter and Skip Ziegler dive into the …
Shownotes
In a world where artificial intelligence is becoming integral to our daily tasks, understanding how to effectively build and manage virtual employees is crucial. Adam Walter and Skip Ziegler dive into the evolution of AI and its application as virtual employees in their latest discussion.
The next year of AI
In recent years, Artificial Intelligence (AI) has transformed the landscape of technology, yet many still wonder about its future trajectory. Are we headed towards a predictable outcome, or is the chaos of …
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In recent years, Artificial Intelligence (AI) has transformed the landscape of technology, yet many still wonder about its future trajectory. Are we headed towards a predictable outcome, or is the chaos of rapid development leading us into uncharted territory? This blog post aims to shed light on the direction of AI, drawing parallels to technological advancements from the late 1990s.
The last year of AI
AI is rapidly changing the way we interact with technology, and this transformation can be compared to the dawn of the internet in the late 90s. In this blog post, we'll explore the parallels between the …
Shownotes
AI is rapidly changing the way we interact with technology, and this transformation can be compared to the dawn of the internet in the late 90s. In this blog post, we'll explore the parallels between the evolution of AI and the early days of the internet, highlighting the significant advancements, challenges, and opportunities that have emerged over the past year.
### The Dawn of AI: A Year of Transformation
Last year, AI was still in its infancy for many businesses. As Adam Walter recalls, he and his team were primarily engaged in traditional development practices, with little to no integration of AI in their work. However, as AI technology evolved, they recognized its potential to transform their operations and engage with clients in innovative ways. By the end of the year, they had completely redefined their approach, illustrating how quickly the landscape can change.
The initial exploration of AI tools like ChatGPT and Perplexity began with simple tasks. By Christmas, users were already experimenting with these platforms for fun activities, but darker aspects of AI also surfaced, reminding us of the internet's early days when dangerous information was easily accessible. Fortunately, just as early internet platforms began filtering harmful content, AI has also started to implement safeguards, directing users towards mental health resources when they exhibit concerning behaviors.
### Comparing AI to the Internet Boom
The rapid advancement of AI can be likened to the internet boom of the late 90s. Back then, individuals were debating the best browsers and search engines, similar to how we now discuss various AI models and applications. Adam highlights how, during that time, people were excited about new technologies that were reshaping society, just as we are today with AI.
In the late 90s, users connected to the internet via dial-up connections, often facing disconnections that limited their access. Now, as we transition into an era where AI is becoming more embedded in our everyday applications, the experience is seamless. Just as dedicated connections allowed for continuous online presence, AI is becoming an integral part of many platforms, enhancing functionality without users even realizing it.
### The Future of AI in Business
As AI continues to evolve, its role in business is becoming increasingly significant. Adam mentions that their company, Humanize AI, has witnessed dramatic changes in their services due to AI integration. The previous focus on traditional software releases has shifted dramatically, and they now offer a powerful AI suite that enhances their operations and client interactions. This transition emphasizes the necessity for businesses to adapt quickly to technological advancements.
However, with great power comes great responsibility. The fast-paced evolution of AI necessitates careful consideration of ethical implications and the potential for misuse. Just as society had to learn to navigate the internet responsibly, we must now confront the challenges posed by AI, ensuring that it is used to enhance human experiences rather than detract from them.
### Key Takeaways
- The evolution of AI mirrors the early days of the internet, characterized by rapid advancements and a shift in societal engagement.
- Businesses must adapt quickly to integrate AI into their operations, redefining their approaches to client engagement and service delivery.
- Ethical considerations are paramount as AI technology continues to evolve, necessitating a responsible approach to its application.
In conclusion, the past year has been a rollercoaster of transformation in the world of AI. From its humble beginnings to its current capabilities, AI is becoming a pivotal force in our daily lives and businesses. To stay ahead in this rapidly changing landscape, organizations need to embrace AI while navigating its challenges thoughtfully.
Legal Review with AI
-In this episode, Adam Walter and Skip Ziegler explore how AI tools like Claude can revolutionize legal document review, making it faster, more accurate, and cost-effective. They discuss practical strategies …
Shownotes
-In this episode, Adam Walter and Skip Ziegler explore how AI tools like Claude can revolutionize legal document review, making it faster, more accurate, and cost-effective. They discuss practical strategies for leveraging AI in legal workflows, emphasizing the importance of human oversight and context-aware analysis.Key Topics-Using AI like Claude for legal review-Importance of context and human oversight-Strategies for effective AI-assisted legal analysis
Is MS Office dead?
Is Microsoft Office on its last legs? Here’s why I think it might be time to move on... 🛑 Tag someone who still swears by Word! In a world full of AI tools, I found myself questioning my reliance on Microsoft …
Shownotes
Is Microsoft Office on its last legs? Here’s why I think it might be time to move on...
🛑 Tag someone who still swears by Word!
In a world full of AI tools, I found myself questioning my reliance on Microsoft Office. I rarely open Word anymore. Instead, I’m using Notepad for quick notes and Google Docs for basic formatting.
When I need professional documents, I turn to AI like Claude to help me create richer content. But there’s a catch - many forget to proofread, leading to errors that slip through.
Are we witnessing the decline of the Office suite?
What’s your take on this shift? Let’s discuss!
#MicrosoftOffice #AI #DigitalTools #Productivity #TechnologyTrends
Virtual Employees: What are they?
This episode explores the concept of virtual employees powered by AI, differentiating them from simple chatbots and scripts. It discusses how AI harnesses, consensus-building among AI agents, and virtualizing …
Shownotes
This episode explores the concept of virtual employees powered by AI, differentiating them from simple chatbots and scripts. It discusses how AI harnesses, consensus-building among AI agents, and virtualizing roles can transform business operations, improve efficiency, and empower employees.
AI and Skynet: Navigating AI Ethics
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the importance of responsible AI use, and the need for thoughtful …
Shownotes
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the importance of responsible AI use, and the need for thoughtful legislation. The hosts discuss historical parallels, current AI debates, and the future of AI governance.
AI and Skynet: Navigating AI Ethics
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the importance of responsible AI use, and the need for thoughtful …
Shownotes
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the importance of responsible AI use, and the need for thoughtful legislation. The hosts discuss historical parallels, current AI debates, and the future of AI governance.
How to start with AI...again...
This episode explores how to get started with AI, focusing on practical steps, platform choices, workflow integration, and security considerations. Perfect for beginners and those looking to leverage AI in …
Shownotes
This episode explores how to get started with AI, focusing on practical steps, platform choices, workflow integration, and security considerations. Perfect for beginners and those looking to leverage AI in daily workflows.
How AI Agents Can Transform Network Management
Insights from John Capobianco Discover actionable steps and innovative tools to integrate AI into your network environment with insights from expert John Capobianco. Whether you're starting from scratch or …
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Insights from John Capobianco
Discover actionable steps and innovative tools to integrate AI into your network environment with insights from expert John Capobianco. Whether you're starting from scratch or enhancing current infrastructure, this episode offers practical advice and real-world examples to accelerate your AI journey in IT.Main Topics:
- Starting with open-source AI tools for network automation
- Building virtual agents and digital coworkers
- Using AI for troubleshooting, configuration, and process automation
- The societal and industry impact of rapid AI advancements
- Practical tips for organizational adoption and behavior management
- The exponential pace of AI development and staying ahead
Timestamps:00:00 - Introduction to practical AI in networking and why it's crucial today
02:45 - Starting with open-source tools like Olamma, LM Studio, and Microsoft Foundry
04:42 - Building AI agents and integrating them into your network operations
06:01 - Virtual employees as digital coworkers and automation examples
08:11 - Human resources perspective: training and defining AI behavior
10:01 - AI phone alerts and proactive network testing with agents
12:10 - Creating scalable abstraction layers for network management
14:14 - Automating API discovery and configuration using AI prompts
16:00 - The emerging signs of AI intelligence through agent behavior
17:06 - Teaching AI to review code and provide high-level feedback
18:39 - The Ralph Wiggum prompt iteration trick for GPT models
20:10 - Pre-seeding AI behaviors for consistent responses
22:21 - Encouragement to start now despite uncertainties
23:16 - The speed of AI evolution and societal implications
24:36 - How AI enhances skills versus diminishes them
25:59 - Moving forward in a rapidly changing tech environment
26:21 - Less than 1% of AI users understand its full potential
27:05 - Get inspired: Create complex projects with AI like recreating video games
28:16 - Final thoughts: embrace experimentation and stay curiousResources & Links:Connect with John Capobianco:This episode encourages network engineers, IT professionals, and decision-makers to shed preconceptions and actively experiment with AI. The rapid pace of advancements means the best time to start is now—don’t get left behind as the industry transforms at an unprecedented rate.Introducing Vibeops: Advice for Engineers
In this episode, John Capobianco shares his journey from engineering to DevOps and introduces the concept of vibeOps—an innovative approach to network automation and AI integration. Discover how AI is …
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In this episode, John Capobianco shares his journey from engineering to DevOps and introduces the concept of vibeOps—an innovative approach to network automation and AI integration. Discover how AI is transforming network management, reducing technical debt, and enabling network engineers to code in natural language.
Agentic AI: What is it?
Exploring the concept of agentic AI and its transformative impact on business processes and personal productivity. Learn how virtual employees can automate routine tasks, standardize workflows, and free up …
Shownotes
Exploring the concept of agentic AI and its transformative impact on business processes and personal productivity. Learn how virtual employees can automate routine tasks, standardize workflows, and free up human potential for higher-value activities.
What you don't know about AI
In this conversation, Adam Walter and Skip Ziegler discuss the rapid evolution of AI and its implications for businesses. They emphasize the importance of understanding how clients are using AI, the necessity …
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In this conversation, Adam Walter and Skip Ziegler discuss the rapid evolution of AI and its implications for businesses. They emphasize the importance of understanding how clients are using AI, the necessity of internal adoption of AI tools, and the potential security risks associated with AI. The speakers advocate for building a framework to navigate these changes and highlight practical tools and strategies for leveraging AI effectively in business. They conclude by stressing the urgency of embracing AI to remain competitive in the market.
AI Tool Sprawl: A Warning
In this episode of the Humanized IT podcast, Adam Walter and Skip Ziegler discuss the transformative impact of AI on businesses and the IT landscape. They explore the evolution of IT tools, the challenges of …
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In this episode of the Humanized IT podcast, Adam Walter and Skip Ziegler discuss the transformative impact of AI on businesses and the IT landscape. They explore the evolution of IT tools, the challenges of tool sprawl, and the importance of consultation in leveraging AI effectively. The conversation highlights the opportunities AI presents for job creation and the need for businesses to adapt to new technologies while maintaining proper management and oversight of their tools.
Talk AI with Businesses
In this conversation, Adam Walter and Skip Ziegler discuss the importance of understanding AI maturity and how businesses can effectively communicate with their customers about AI. They explore the concept of …
Shownotes
In this conversation, Adam Walter and Skip Ziegler discuss the importance of understanding AI maturity and how businesses can effectively communicate with their customers about AI. They explore the concept of an AI ladder, which helps gauge customer awareness and integration of AI tools. The discussion includes practical applications of AI in various industries, building confidence in AI tools, and addressing client concerns regarding AI adoption. The conversation emphasizes the need for businesses to proactively engage with AI to remain competitive in the evolving market.
Lessons in Vibe Coding
In this episode, Adam Walter and Skip Ziegler delve into the concept of 'vibe coding,' a method of using natural language to interact with AI for coding tasks. They discuss the challenges and learning curves …
Shownotes
In this episode, Adam Walter and Skip Ziegler delve into the concept of 'vibe coding,' a method of using natural language to interact with AI for coding tasks. They discuss the challenges and learning curves associated with integrating AI into coding practices, emphasizing the importance of keeping the human element at the forefront of technology. Adam shares insights on how AI can assist in building complex applications while Skip reflects on his personal experiences and frustrations with coding, highlighting the need for a solid framework and understanding of coding principles. Together, they explore the balance between leveraging AI's capabilities and maintaining control over the coding process, ultimately advocating for a humanized approach to AI integration in business.
Crystal Ball 2026
In this conversation, Adam Walter and Skip Ziegler discuss the transformative impact of AI on various industries as they predict the trends for 2026. They emphasize the urgency for companies to adopt AI …
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In this conversation, Adam Walter and Skip Ziegler discuss the transformative impact of AI on various industries as they predict the trends for 2026. They emphasize the urgency for companies to adopt AI technologies to remain competitive, highlighting the rapid pace of change and the importance of a fail-fast mentality. The discussion also touches on economic uncertainties, the need for continuous learning about AI, and the potential for AI to reshape business models and operational efficiencies.
From Department of NO to Business Enabler
In this conversation, Jared Casner discusses the shifting role of security within organizations, emphasizing the need for security to evolve from a restrictive 'Department of NO' to a facilitator that enables …
Shownotes
In this conversation, Jared Casner discusses the shifting role of security within organizations, emphasizing the need for security to evolve from a restrictive 'Department of NO' to a facilitator that enables business operations securely, particularly in the context of AI tools.
What AI and Tron have in Common
SummaryIn this conversation, Adam Walter and Skip Ziegler discuss the integration of AI with various data sources through the concept of Master Control Programs (MCPs). They explore the importance of context in …
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Summary
In this conversation, Adam Walter and Skip Ziegler discuss the integration of AI with various data sources through the concept of Master Control Programs (MCPs). They explore the importance of context in AI interactions, the role of abstraction layers in technology, and how these concepts can enhance user experience and data management. The discussion also touches on the challenges of managing multiple accounts and the evolution of technology, using the movie Tron as a metaphor for understanding complex systems.
AI Disruption
In this episode, Adam Walter and Uma Subramanian discuss the rapid disruption caused by AI in the tech industry and the essential skills professionals need to thrive in this changing landscape. Uma introduces …
Shownotes
In this episode, Adam Walter and Uma Subramanian discuss the rapid disruption caused by AI in the tech industry and the essential skills professionals need to thrive in this changing landscape. Uma introduces her 'Human Framework,' which emphasizes holistic thinking, understanding others, magnetic communication, adaptability, and navigating complexity. They explore the importance of having a clear vision and structure in organizations to effectively integrate AI tools, as well as the need for an experimentation mindset to foster innovation. The conversation concludes with a call to embrace AI as a tool for amplification rather than a threat, highlighting the necessity of leadership training in this evolving environment.
Tech to manager: The Transition
This conversation delves into the multifaceted nature of leadership, exploring essential themes such as the challenges leaders face, the importance of effective communication, team building, and personal …
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This conversation delves into the multifaceted nature of leadership, exploring essential themes such as the challenges leaders face, the importance of effective communication, team building, and personal growth. The speaker shares insights from their experiences, emphasizing that leadership is not a one-size-fits-all approach and that adaptability and empathy are crucial traits for successful leaders.
How to Sell AI
Our last podcast on How to sell AI was so popular we brought in a Sales Guru to give solid advice!In this podcast, Adam Walter and Jennifer Bleam discuss the critical importance of AI adoption for Managed …
Shownotes
Our last podcast on How to sell AI was so popular we brought in a Sales Guru to give solid advice!
In this podcast, Adam Walter and Jennifer Bleam discuss the critical importance of AI adoption for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance their service offerings, engage clients, and stay competitive in a rapidly evolving market. The conversation covers practical steps for MSPs to educate themselves about AI, identify business needs, and implement solutions that can drive significant value for their clients. Jennifer emphasizes the urgency of adopting AI technologies and the potential for MSPs to position themselves as experts in this space.
Holiday Season Warning
In this conversation, Adam Walter discusses the importance of personal touches in business relationships, emphasizing how small gestures, like delivering Christmas donuts, can create lasting memories and foster …
Shownotes
In this conversation, Adam Walter discusses the importance of personal touches in business relationships, emphasizing how small gestures, like delivering Christmas donuts, can create lasting memories and foster client loyalty. He highlights that clients may forget technical details but will remember the care and thoughtfulness shown to them.
AI: How to Sell IT
In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance client …
Shownotes
In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance client growth, manage risks, and augment employee capabilities. The conversation emphasizes the need for MSPs to become authorities on AI, guiding their clients through the adoption process and demonstrating the practical applications of AI tools. The hosts also highlight the importance of building strong relationships with clients by providing valuable insights and support in navigating the evolving technological landscape.
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