Episode 8: The Invisible Engine Behind Payment Reliability | Payments Cannot Fail ft. Catherine Cox

In Episode 8 of Payments Cannot Fail, Catherine Cox, Global Head of Revenue Operations at Form3, joins Form3 CRO Mark Fieldhouse to explore the operational foundations behind payment reliability. Catherine explains why reliability starts long before a payment is processed, from setting clear expectations during sales to maintaining clean data, effective handoffs and strong alignment across teams. She also discusses how manual processes and unclear ownership can create customer friction, why operational issues can affect customers’ customers, and what organizations need to put in place to scale without compromising reliability.