Why tech and sustainability make the best of bedfellows: Inside ServiceNow’s approach to change | Lyndsay Harris-Kyei

What does it take to make sustainability part of the way a business thinks, operates and grows? And how can sustainability teams connect their work to business priorities, from customer needs and efficiency to innovation and revenue?

In this episode, Becky is joined by Lyndsay Harris-Kyei, VP, Global Impact & Chief Sustainability Officer at ServiceNow. Drawing on ServiceNow’s journey to embed sustainability across its business and products, Lyndsay shares how the company is bringing sustainability into everyday decision-making and connecting its impact ambitions with business growth.

In this conversation, you’ll hear why sustainability needs to be part of the fabric of a business rather than a standalone function, how teams can make the case for sustainability in terms of business value, and why the role of the Chief Sustainability Officer is evolving. Lyndsay also explores how AI and technology can help sustainability teams work more effectively, the importance of responsible AI governance, and why collaboration across industries and supply chains is essential to scaling progress.

This conversation offers valuable insights for business leaders, sustainability professionals and anyone looking to understand how sustainability can become a driver of business resilience, innovation and long-term growth.