Customer support is the gnarliest AI problem

Ryan chats with Ahmad Al-Dahle, CTO at Airbnb, about deploying multi-party AI agents to tackle the uniquely gnarly problem of customer support, how a moving target of rigorous evaluations helps engineers balance latency against accuracy, and the ways in which AI coding tools demand an even higher level of judgment from software engineering teams.

Episode notes:

Learn more about how Airbnb is evolving its engineering organization to implement generative AI across the platform on their tech blog.

Connect with Ahmad on Twitter and LinkedIn.

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