Wayne D'sa on CipherWave's transformation beyond connectivity

AI and technology transformation are reshaping what businesses expect from connectivity providers, pushing them far beyond traditional internet services. Wayne D’sa, CEO of CipherWave, explains how the South African technology company is evolving from a Tier 1 ISP into a broader technology partner focused on connectivity, cloud, voice, and cybersecurity. D’sa discusses why reliable, low-latency connectivity remains fundamental as businesses adopt AI and cloud services, and how CipherWave is expanding its data centre and security capabilities. He also explains the company’s approach to AI: testing technologies internally, protecting business data, improving internal processes, and only then taking proven solutions to customers. The conversation also explores South Africa’s technology skills shortage, zero-trust security, customer experience, and why staying relevant requires technology providers to respond quickly as business needs change. 0:00 Intro 1:24 Wayne D’sa's return to CipherWave 5:02 From ISP to technology partner 8:10 Expanding cloud, voice and data centre services 10:40 Why cybersecurity is critical 14:28 CipherWave's AI strategy 18:30 Improving the customer experience 23:33 Staying relevant in a fast-changing market Follow MyBroadband: X - https://twitter.com/mybroadband Facebook - https://www.facebook.com/mybroadband Instagram - https://www.instagram.com/mybroadband/ Website - https://mybroadband.co.za/news/ #ArtificialIntelligence #CloudComputing #Cybersecurity