When It Hits the Fan
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- 11. Nov. 2026
Über den Podcast
When It Hits The Fan takes you behind the headlines and into the high-stakes world of power, influence and reputation. Each week, it unpacks the PR playbook used by some of the world's most powerful people and asks how the hidden hand of the communications industry shapes what you see, hear and believe.
Hosts David Yelland and Farzana Baduel dive into the week's biggest media storms, scandals and corporate crises, revealing how PR disasters unfold in real time. From political controversies to celebrity missteps and brand meltdowns, they trace where the story began, how it spiralled, and who ended up in the spotlight for all the wrong reasons. Bringing sharp insight and insider knowledge.
David Yelland is the former editor of The Sun and Farzana Baduel is an award-winning communications strategist and crisis management specialist. Together, they draw on decades of frontline experience shaping narratives, handling reputational firestorms and understanding what really drives the news cycle.
Folgen 165
Sex, Spies and AI
In an increasingly hi-tech world, it's almost heartening to see a scandal as old as the hills making headlines around the world.This week, David Yelland and Farzana Baduel discuss the spectacular fallout from …
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In an increasingly hi-tech world, it's almost heartening to see a scandal as old as the hills making headlines around the world.
This week, David Yelland and Farzana Baduel discuss the spectacular fallout from the Nvidia affair crisis. CEO Jensen Huang - just about the most important man in AI - has admitted being unfaithful to his wife, with a woman accused of being a Chinese spy.
His response has been remarkably retro - an old fashioned statement apologising to his wife, family and colleagues - as well as saying he's committed to supporting America's security. Can you imagine the work that went into getting those three short points just right?
David and Farzana say there are clues that suggest this statement has been ready to go 'for some time'. And they discuss how much leeway Jensen Huang will have due to his reputation before the crisis hit. He has a rockstar image, is adored by many and often portrayed as 'too big to fail'.
On the extended edition on BBC Sounds, the art of exit PR. When you've made millions and built a stellar career, you might hope to retire into the sunset with nice things being said about you. But what can you do if people insist on dragging up stuff from the past?
Shemara Wikramanayake is not getting it all her own way, as she steps down as CEO of Macquarie - the Australian firm that many people will forever associate with its former ownership of Thames Water. It seems you can't just say 'move on'.
And going back to spies - James Bond. Or rather the great PR skill of keeping something secret. With still no word on who will play 007, David and Farzana discuss the tactics they've had to use over the years to keep people guessing - whether it's a campaign, a launch or a highly sensitive job hire. Feigning ignorance is a good place to start.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
The Great Crypto Heist Crisis
It's not easy putting a positive spin on having more than six billion dollars stolen from your company in roughly 20 minutes.And so we turn to what's being called the biggest heist in history - the hack of …
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It's not easy putting a positive spin on having more than six billion dollars stolen from your company in roughly 20 minutes.
And so we turn to what's being called the biggest heist in history - the hack of cryptocurrency exchange, Binance.
This week, David Yelland and Farzana Baduel look at how the people at the very top of the company handled the crisis - in real time. This was a reputational battle being fought minute-by-minute on phones and social media platforms. It helped that the normal corporate PR rules of polished press releases don't seem to apply in the crypto world.
On the extended edition on BBC Sounds, we look at whispering campaigns. Court documents suggest Meta discussed how to discredit the academic who has helped lead the global social media backlash. Should we be surprised that such tactics are considered - and is there a grey area between winning the public argument and doing so by underhand means?
Also, they had us at rowing Vikings at the World Cup - and now Norway has pulled off another bit of PR brilliance. After the country was labelled a 'shithouse' by President Trump, Visit Norway decided not to stoop to his level. Instead, they published a series of photos of some of the country's public conveniences in the most stunning locations. As Farzana and David explain, it's a great example of using your opponent's weight against them.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Is Man City's PR Bananas?
There are some crises that flare up and then disappear almost instantly. And then there are those that rumble on and on and on. Welcome to Manchester City's world.It is now a month since the devastating verdict …
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There are some crises that flare up and then disappear almost instantly. And then there are those that rumble on and on and on.
Welcome to Manchester City's world.
It is now a month since the devastating verdict against the club - when it was found guilty of breaking Premier League financial rules and using 'sham' contracts to disguise secret funding of more than £800m.
The club continues to deny any wrongdoing and is appealing. But while that process runs and runs, how do you keep the PR wheels moving? When you're in perma-crisis, how do you ignore the external noise and focus on arguably the most important job - keeping everyone inside the organisation onside?
On the extended edition on BBC Sounds - food, bras and pants. The very staples of M&S. But who's doing all the selling? It seems their programme to use 'ordinary' employees as mega-influencers is working a treat. David and Farzana discuss how companies are increasingly trying to use their own shop-floor staff to do the PR heavy lifting, to appear more authentic and relatable.
And if you're reading this surrounded by tinned goods and bottled water, there's a chance you've listened to the Government's Be Ready campaign. In short, we've been giving a list of things we should stockpile in case of emergency - and unsurprisingly, some of those goods are flying off the shelves.
But has the messaging changed? There's been little talk of 'panic buying'. Instead, it feels like people are being commended for taking sensible precautions. Are we now living in such uncertain times that it's becoming easier to persuade the public to change their behaviour without spreading fear?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Can F1's Christian Horner Regain Pole Position?
When you live life in the fast lane and the wheels come off, the results can be spectacularly bad. Just ask Christian Horner.He was sacked as boss of F1's Red Bull amid claims of sexual harassment (of which he …
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When you live life in the fast lane and the wheels come off, the results can be spectacularly bad. Just ask Christian Horner.
He was sacked as boss of F1's Red Bull amid claims of sexual harassment (of which he was cleared by internal investigations) and a slump in the team's form.
This week David Yelland and Lauren Beeching discuss his concerted campaign to drag himself out of the PR pits. Rather than revisit the past scandal, he seems to be seeking to reframe how we see him. His new book is part of that campaign - but the audience he cares about the most may not be the general public.
On the extended edition on BBC Sounds, what happens when your partner becomes a PR liability? It's especially hard if you're both public figures. How do you avoid contagion even if you've done nothing wrong? And how do you discreetly advise a client that their other half is a reputational nightmare?
Also, how many times have we all been told to keep things simple? It's certainly a mantra that seems to be serving the Vatican well. A statement to confirm the Pope 'got up and had breakfast' conveyed more honesty and transparency in one sentence than other press releases manage across acres of print. David and Lauren look at how, when it comes to Pope Leo's health, the Vatican seems to understand that silence doesn't stop speculation.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Evri's Battle with WhatsApp PR
Group chats aren't known for holding back. Take a scroll through your own neighbourhood chat and the word 'Evri' probably features quite highly.This week, David Yelland and Farzana Baduel look at the …
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Group chats aren't known for holding back. Take a scroll through your own neighbourhood chat and the word 'Evri' probably features quite highly.
This week, David Yelland and Farzana Baduel look at the reputational problem facing the delivery giant. In terms of business, it's a great success story but it has a huge word-of-mouth issue, with people needing little encouragement to vent their fury. Now, the CEO is fighting back - saying because they have so many customers, it only takes a fraction of them to complain to make it feel like there's a problem.
He may be entirely right - but is this one of those times when people aren't interested in the facts? And is he really more interested in appealing to the retailers who use Evri, rather than the public?
On the extended edition on BBC Sounds, a double whammy of reputational management - Tom Watson and Palantir. The former Labour deputy leader has joined the tech company - but can he do anything to change people's perception of this deeply unpopular company? Or is Palantir just laser-guided on landing lucrative contracts rather than public affection?
Also, just how long should you leave it before speaking ill of the dead? In Jeffrey Archer's case, it seemed the gloves came off almost immediately. But, as Farzana and David explain, there is a whole industry around what you could call Legacy PR - with people paying big money to make sure all the right things are said about them, long after they're gone.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
'The Race We Can't Afford to Lose'
The stakes could not be higher. To the winner, global supremacy. To the loser, irreversible decline.That is how the battle for building more data centres is being fought by Amazon.This week, David Yelland and …
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The stakes could not be higher. To the winner, global supremacy. To the loser, irreversible decline.
That is how the battle for building more data centres is being fought by Amazon.
This week, David Yelland and Farzana Baduel look at how the company is fighting back against the "misinformation and outright lies" that surround data centres. The public has apparently got them all wrong. But just how do you shift opinion when it seems everyone has already made up their mind?
On the extended edition on BBC Sounds, a slightly more modern slice of Bayeux brilliance. The Conservatives scored a great PR win with their own 88ft 'tapestry' depicting the last two years in politics. The masterstroke was to include a number of journalists in the artwork - which meant they all posted about it, giving the stunt far more publicity. The very obvious flattery worked a treat - but there are more subtle ways of getting journalists on side which are just as effective.
Also, the risks of making pets political. Labour minister Jenny Riddle-Carpenter found herself in hot water after rather clumsily linking black labradors to some kind of 'Far Right fantasy'. The reaction has been exactly as you can imagine.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
I'm a Billionaire... Get Me Out of Here!!!
"That's it, I'm leaving." After which, there is often the sound of a door slamming. But in this case, it's more likely to be the sound of a private jet revving its engines.This week, David Yelland and Farzana …
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"That's it, I'm leaving." After which, there is often the sound of a door slamming. But in this case, it's more likely to be the sound of a private jet revving its engines.
This week, David Yelland and Farzana Baduel look at why some of the UK's richest people seem so keen to quit the UK. Recent stories includes claims that the country is not just on the slide - but has irreversibly slid. What's really behind the decision to publicly say you're off - or that you're thinking of leaving? Who is the message really aimed at - and what are the risks of sticking your head above the parapet?
On the extended edition on BBC Sounds, AI seems to have a PR problem. Literally. OpenAI is still looking to fill its head of comms role after almost a year's search. When PR becomes the story, it's never good. And is there any real chance of one person being able to change the reputation of AI - given the catastrophic predictions for it ending humanity?
Also, there are times when it doesn't hit the fan. But it's not because of PR brilliance. This week, Ed Sheeran was saved from a potentially huge crisis when his controversial gigs at a stadium in the US had to be cancelled because of the weather. His problems over his stance on the conflict in Gaza have not gone away for good - but David and Farzana look at times from their own careers when a good old slice of luck has saved the day. And then ask, should you ever take the credit it for it?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
A Statement from the King
'Never complain, never explain.' Until recently, that could've been the unofficial motto for the Royal Family. Not anymore.David Yelland and Farzana Baduel discuss whether it was wise for Buckingham Palace to …
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'Never complain, never explain.' Until recently, that could've been the unofficial motto for the Royal Family.
Not anymore.
David Yelland and Farzana Baduel discuss whether it was wise for Buckingham Palace to issue a statement in response to bombshell claims made in Earl Spencer's new book. Advisors closest to the King must have known it would pour rocket fuel on an already incendiary story - but would it have been even worse not to respond?
And sticking with statements, on the extended episode on BBC Sounds, Ed Sheeran. The singer is right in the middle of an enormous PR storm, over where he stands on the situation in Gaza. He's now said he's 'made mistakes and is so, so sorry', but as David and Farzana explain, whatever he does now won't be enough to appease everyone. So what is he supposed to do next?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
How to PR the End of the World
When an interviewer's first question is whether your product could kill all humans, you know it's serious.This week, David Yelland and Lauren Beeching look at how the boss of Anthropic, Dario Amodei, handled …
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When an interviewer's first question is whether your product could kill all humans, you know it's serious.
This week, David Yelland and Lauren Beeching look at how the boss of Anthropic, Dario Amodei, handled himself following insider claims that AI could indeed wipe us all out.
As Amodei outlined the risks - and benefits - the vital thing to look at is the timing. With Anthropic preparingto sell its shares on the Nasdaq stock exchange, he needed to appeal to investors more than the general public. And explaining just how incredibly powerful your product is, is not necessarily a bad thing. Even if it could lead to the end of the world.
Also - the secret game being played behind-the-scenes when your client is given a right to reply. David and Lauren discuss what options you have - including how quickly to respond and how much or how little detail to give. And they explain how these days, you can be given as little as an hour to put your side, as publications try to stop people going on social media to control the narrative.
And it's never a good idea to get on the wrong side of a National Treasure. Sir Tom Jones has made it very clear he's not happy at being offered a reduced role on The Voice. He says ITV told him it was due to a 'financial difficulty with insurance'. With producers looking to 'refresh' the show, is everything as it seems?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
The Power of Good Vibes
It's a feeling, it's something you can't quite put your finger on - but you know it when you see it.This week, David Yelland and Farzana Baduel are all about the vibes. The good ones. Whether it's at Downing …
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It's a feeling, it's something you can't quite put your finger on - but you know it when you see it.
This week, David Yelland and Farzana Baduel are all about the vibes. The good ones. Whether it's at Downing Street or M&S, vibes have been one of the stories of the summer.
But good vibes aren't easy to manufacture, they often need intricate planning. And they also require risk, being bold and authenticity.
Plus, on the extended edition on BBC Sounds, excuses. Nigel Farage says he 'wasn't listening' during a conversation with his former chief of staff and an undercover reporter discussing what appears to have been a scheme to funnel money to Reform UK.
As a defence, it may sound simple - but as David and Farzana explain, they're often the hardest ones to disprove. See also, 'I didn't read the email', 'my phone was hacked' and 'the dog ate it'. Whether you choose to believe someone's defence will rest on their 'residual reputation'.
And, following one of the most spectacular PR coups of the summer, who are the real winners after Meghan was rumoured to be starring in The Gentlemen? Was there a calculated plan to allow the story to snowball - and was Meghan's team wrong to allow a vacuum to build around the actual facts?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
PR's Rich Tapestry
If PR is all about weaving great stories, then the Bayeux Tapestry might just be the perfect example.This week, David Yelland and Farzana Baduel celebrate the comms coup that was 1000 years in the making. The …
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If PR is all about weaving great stories, then the Bayeux Tapestry might just be the perfect example.
This week, David Yelland and Farzana Baduel celebrate the comms coup that was 1000 years in the making. The tapestry's arrival back in the UK was covered and celebrated in minute detail - with hype being generated from the most mundane details. The British Museum seems to have pulled off a public relations masterclass. But it comes as the museum is still battling to recover its reputation after a series of fan hitters.
On the extended edition on BBC Sounds, the resignation bombshell that's gone global. A Chinese project manager at Alibaba has quit - and she didn't just hand in a brief note explaining she'd serve her notice period. She wrote a 100 page tome that tore into her entire industry. Farzana and David discuss the reputational risks to both employer and employee.
Also, the noble art of dressing up and poking fun at someone. Count Binface has garnered coverage across the world as he prepares to stand in the Clacton by-election. He's just the latest in a long line of people who've used the absurd as a very effective - not to mention cheap - way of landing their point. And the tricky thing is, it's often very hard to counter.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Me Against the World
Whether you're a multimillionaire or the son of a King, sometimes it can still feel like everyone is out to get you.And so we turn to Nigel Farage and Prince Harry. Both are dealing with huge PR fallouts on …
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Whether you're a multimillionaire or the son of a King, sometimes it can still feel like everyone is out to get you.
And so we turn to Nigel Farage and Prince Harry. Both are dealing with huge PR fallouts on which the dust is nowhere near settling.
This week, David Yelland and Farzana Baduel discuss why even the most powerful people claim the whole world is against them. It's certainly a tried and tested PR tactic - painting yourself as the lone wolf, the outsider, you against the Establishment.
It can help create a useful diversion to what the actual story is - a reframing of the narrative to tell the story you want to tell, as opposed to the media.
It can illicit sympathy - but it can also just look like moaning.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Just Answer the Question
Public life would be an awful lot easier if you never had to answer questions from pesky journalists.Or would it?This week, David Yelland and Farzana Baduel look at Andy Burnham's decision to not take questions …
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Public life would be an awful lot easier if you never had to answer questions from pesky journalists.
Or would it?
This week, David Yelland and Farzana Baduel look at Andy Burnham's decision to not take questions as he launched his vision for Britain, should he become the next Prime Minister.
Pumping out your message on your own terms might sound like the PR dream - but the rapidly changing nature of comms in the age of AI means if you try and bypass traditional media, your message might sink without trace.
On the extended edition on BBC Sounds, will they or won't they? Harry is due to visit the UK with Meghan and his children next week. The King had offered them a royal estate to stay at. But suddenly there's briefing and counter briefing and the whole trip is up in the air. If they do come, there are PR pitfalls for both sides at every turn.
Unlike Taylor Swift, whose PR seems pretty bulletproof. She's expected to get married this weekend - and she (and/or her PRs) are playing a blinder. Speculation and fan theory is running wild about the details and the venue. But as David and Farzana explain, there's a special kind of skill to this sort of rumour-mongering. Let's call it 'breadcrumbing'.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
King Charles, Tax and Transparency
Declaring your tax isn't straightforward, as anyone's who ever filled out their own return will know.King Charles probably has someone to help with the scraps of paper and receipts - but he'll still have to …
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Declaring your tax isn't straightforward, as anyone's who ever filled out their own return will know.
King Charles probably has someone to help with the scraps of paper and receipts - but he'll still have to deal with a huge amount of scrutiny on becoming the first monarch to reveal their tax bill.
This week, David and Farzana discuss why King Charles is going public - and why it was announced almost a week before the details are released. Are the public being softened up with talk of 'transparency' and 'accountability'? They explain that framing the narrative before a story breaks means you have more chance of creating a cushioning effect.
On the extended edition on BBC Sounds, what's the PR takeout for Starbucks? The company's faced a huge backlash in South Korea after a marketing campaign seemingly referenced a historical military attack against pro-democracy protesters. How does something like that slip through the net? The finger of blame is being pointed at AI. But that only tells half the story.
And after a deeply damaging few weeks, David and Farzana assess how one very public figure is seeking to rebuild their shattered reputation. It's not been easy but Sesame Street's Elmo seems to be winning back a few hearts and minds after his failure to fully come out in support of his home city's basketball team.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Social Media Ban: Big Tech's 'Tobacco Moment'
The public is against you, politicians are against you and the emotional argument has been well and truly lost.Which is exactly where the likes of TikTok, Instagram and X find themselves following the Prime …
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The public is against you, politicians are against you and the emotional argument has been well and truly lost.
Which is exactly where the likes of TikTok, Instagram and X find themselves following the Prime Minister's announcement that social media will be banned for under-16s.
It's being described by some as big tech's 'tobacco moment'.
This week, David and Farzana assess what these companies might do next - how can opinions be shifted, who can be used to make their case? And if stopping the ban outright is not the goal, what would success look like?
On the extended edition on BBC Sounds, bricks and mortar PR. Just why are the rich and powerful so obsessed with slapping their names on buildings? As David and Farzana explain, it's a bit like the elite class sending bat signals to one another - 'look how well I'm doing'.
Plus, Westminster Abbey's loss is very much Bridlington's gain. David Hockney turned down the offer of being buried alongside kings and queens. Instead, the artist opted for his final resting place to be the East Yorkshire seaside town, alongside his mother and sister. David and Farzana celebrate the wonderful reputational legacy he's left to Brid.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Hunter Biden: Back from the Brink
When you're routinely described as a crackhead and convicted felon who uses sex workers, it's fair to say your reputation can't get much worse.And so we turn to Hunter Biden. Often labelled the 'black sheep' of …
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When you're routinely described as a crackhead and convicted felon who uses sex workers, it's fair to say your reputation can't get much worse.
And so we turn to Hunter Biden. Often labelled the 'black sheep' of the Biden family and a man who's been torn apart in the media.
And yet, he is now being lauded (by some) for his attempts at reputational rehabilitation - including a blistering foray on X, where he's taken on his trolls head on. David and Farzana discuss whether going into the lions den is a smart PR move - and why, when you own your mistakes, use humour and honesty, you leave your critics with very little ammo.
On the extended edition on BBC Sounds, the multi-trillion dollar PR story being told right now. As Space X prepares to launch on the stock market (with Anthropic and OpenAI closely following behind), what moves are at play to try and get you to part with your cash?
Plus, why sitting on the fence can be a really bad PR move. Just ask Elmo from Sesame Street. Famously from The Big Apple, he's infuriated fans of the New York Knicks basketball team for posting a message saying he hopes 'both teams have fun' in the NBA finals.
As David and Farzana explain, he's guilty of 'bothsideism.' With the World Cup just around the corner, there's a lesson here for anyone in the public eye.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
BP v 'Shouty' Albert
When PR becomes the story, you know you're in trouble.And that's where BP finds itself right now - as the dust begins to settle after a tumultuous week for the company. David Yelland and Lauren Beeching unpick …
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When PR becomes the story, you know you're in trouble.
And that's where BP finds itself right now - as the dust begins to settle after a tumultuous week for the company.
David Yelland and Lauren Beeching unpick the drama - from the statement announcing the Chairman's shock sacking to the furious response from the man himself. They explain the PR mistakes made by both sides along the way - including creating a vacuum of information and, conversely, saying too much.
And after all is said and done, who is the winner of this PR war?
Also, on the extended edition on BBC Sounds, we're sticking with sacking. The world of redundancies has changed forever. Companies are now hiring crisis PR firms to manage the moment someone gets fired - because at a time where the person losing their job might have half a million TikTok followers, the old HR playbook just doesn't cut it anymore.
And if you've been at the centre of a fan hitter, is it best to slink back to the shadows or try and stay firmly in the limelight? Rebekah Vardy's certainly taking the latter approach. Despite being publicly torn apart during the Wagatha Christie libel trial, she's now invited the cameras in for a new three-part ITV documentary. David and Lauren look at what this could mean for her reputation.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Lower Value Humans
Ever felt like your boss doesn't quite hold you in the highest esteem?Pity then, workers at Standard Chartered Bank. CEO Bill Winters described some of them as 'lower value human capital' during a speech to …
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Ever felt like your boss doesn't quite hold you in the highest esteem?
Pity then, workers at Standard Chartered Bank. CEO Bill Winters described some of them as 'lower value human capital' during a speech to investors. His words came at a time when the bank is getting rid of thousands of positions and replacing them with AI.
David and Farzana look at what happens when you say the quiet thing out loud - and what the repercussions are if you get your PR response all kinds of wrong.
On the extended edition on BBC Sounds, are 'dark forces' really trying to tarnish the late Queen's reputation? Recent revelations about how she lobbied for Andrew Mountbatten Windsor to get a trade envoy job could be just the start of an attempt to gradually unpick her legacy.
Also, big shout out to the GC. That's Gemma Collins, mega-influencer and former star of The Only Way is Essex. The Department for Education is facing a huge backlash for using her to try and persuade young people to stay in education. David and Farzana explain that the use of influencers in politics is a growing thing - but just chasing their millions of followers doesn't guarantee success. There's an art to getting it right.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Did Swatch PR Backfire?
Not every product launch comes complete with tear gas, police dogs and angry crowds.But those were the scenes at various cities around the world as a new Swatch went on sale.This week, David Yelland and Farzana …
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Not every product launch comes complete with tear gas, police dogs and angry crowds.
But those were the scenes at various cities around the world as a new Swatch went on sale.
This week, David Yelland and Farzana Baduel discuss whether the chaos that surrounded the launch was PR heaven or hell. Advisors are paid handsomely to try and create such buzz - but can too much hype be a bad thing?
On the extended edition on BBC Sounds, a PR path that is not well trodden. Because Pippa Middleton owns it and she doesn't want you anywhere near. The sister of the Princess of Wales is finding out being rich and famous is no use when it comes to matters of planning. It's all very public and trying to win over the locals is no easy matter.
Also, tall tales. The mysterious case involving President Trump and President Xi Jinping of China. They are, apparently, wildly different heights. But when seen side by side, they seemed to be exactly the same height. Are dark PR arts at play when trying to make the boss look dominant?
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Knowing When To Quit
There is an art to resigning.Fall on your sword immediately and you might end up enhancing your reputation. Cling on for months in spite of overwhelming evidence you should quit - and the opposite can be …
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There is an art to resigning.
Fall on your sword immediately and you might end up enhancing your reputation. Cling on for months in spite of overwhelming evidence you should quit - and the opposite can be true.
This week, David Yelland and Farzana Baduel look at whether the PR rules around resigning are changing. Has the tipping point moved in an age of fragmented media? Certainly the noise from the baying mob has never felt louder but if it's not laser-focused, does that make it easier to ignore?
On the extended edition on BBC Sounds, an AI confession. The CEO of Pfizer, Albert Bourla, says he consults artificial intelligence when he has to make his biggest, most important decisions. Not just when he wants to draft an email.
Is this a bit of canny PR - proving he's a very modern CEO - or does he risk being accused of 'cognitive outsourcing?'
Also, Pope PR. From his choice of trainers to relatable tales of call centre hell, David and Farzana look at how it's often the small things that have been Pope Leo's biggest PR wins in his first year.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
The King's Speech
Finding the right words in a high-pressure situation is not easy - especially when the world is watching. But by common consensus, King Charles' speech to Congress was deemed pretty much pitch perfect.This …
Shownotes
Finding the right words in a high-pressure situation is not easy - especially when the world is watching. But by common consensus, King Charles' speech to Congress was deemed pretty much pitch perfect.
This week, David Yelland and Farzana Baduel take you behind-the-scenes, into the writer's room. Who was involved in crafting the words, how did multiple people feed in and yet make it sound like a singular voice?
They explain why the speech worked for multiple audiences in today's 'fragment economy' - and how difficult themes were smuggled in or glossed over with a specific turn of phrase.
Also, on the extended edition on BBC Sounds, a similar message to the King's use of 'Keep Calm and Carry On'. As the crisis in the Strait of Hormuz continues, there's been a subtle shift in the Don't Panic messaging - both from government and business. As the ripples from the war look set to continue for many months, David and Farzana look at how we're being softened up for longer-term consequences.
And she's the Queen of Country - and it seems, the Queen of PR. Dolly Parton has managed that rare thing - to let her fans down while making them love her even more. She's had to cancel her Las Vegas residency due to ill health, but her video message explaining her decision was pitch perfect.
David and Farzana explain that authenticity is the key - as well as having a lifetime of goodwill to fall back on.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Trouble at the FBI
There are jobs and there are jobs. And then there are jobs like being head of the FBI. So when you're in that role and get accused of excessive drinking and unexplained absences from duty, the reputational risk …
Shownotes
There are jobs and there are jobs. And then there are jobs like being head of the FBI.
So when you're in that role and get accused of excessive drinking and unexplained absences from duty, the reputational risk is huge.
This week, David Yelland and Farzana Baduel look at how Kash Patel has handled the claims - from getting into heated verbal battles with reporters to launching a $250m defamation lawsuit citing 'false and obviously fabricated allegations'. What were his options?
As they explain, proving a negative can be one of the hardest jobs for those in the public eye.
On the extended edition on BBC Sounds, why the universally awful publicity around the new Michael Jackson movie doesn't seem to matter one jot. Despite widespread criticism for ignoring the dark side of Jackson's story, it's smashing box office records. Is the film a perfect example of 'omission PR'?
Also, how Apple's succession planning has been a total PR peach. David and Farzana explain how CEO Tim Cook mastered the graceful goodbye and what other leaders can learn from the manner of his departure from the role.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Don't Panic!!!
These are busy days in the world of crisis comms. Keeping calm is vital - keeping the public calm is even more vital.David Yelland and Farzana Baduel explain what's going on behind-the-scenes everywhere - from …
Shownotes
These are busy days in the world of crisis comms. Keeping calm is vital - keeping the public calm is even more vital.
David Yelland and Farzana Baduel explain what's going on behind-the-scenes everywhere - from supermarkets and airlines to energy companies - as concern rises that the war in Iran could affect supply lines.
They discuss the importance of being like a meerkat - horizon scanning - for potential public flashpoints. And why PRs have to come up with calming strategies to avoid dreaded words like 'rationing' causing chaos in the aisles and at the pumps.
On the extended edition on BBC Sounds, this isn't just any work/life balance, this is a Marks & Spencer work/life balance. CEO Stuart Machin says he doesn't think leaders should switch off while on holiday.
That might be the only way for those at the very top - but what message does it send out to those lower down the chain? David and Farzana discuss how part of the job as a PR is making bosses understand that not everyone thinks like they do.
Also, life is full of disappointments but how you handle them is what matters. As Wales saw their World Cup dreams vanish in penalty shootout heartache, manager Craig Bellamy elevated the post-match press conference by saying: "Tomorrow the sun will rise and I'm going to watch that sunrise."
Getting the message right in the heat of the moment is no easy thing, but he seemed to nail it.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
When Poachers Turn Gatekeepers
What happens when you cross enemy lines and join the other side?As King Charles hires a Sky Royal correspondent for a top comms job at the Palace, David Yelland and Farzana Baduel discuss what happens when …
Shownotes
What happens when you cross enemy lines and join the other side?
As King Charles hires a Sky Royal correspondent for a top comms job at the Palace, David Yelland and Farzana Baduel discuss what happens when journalists switch to PR.
Crucially, they need to learn how to go from broadcast to mute. No more fabulously indiscreet anecdotes involving the rich and powerful over dinner - they're now your clients and your job is to protect their reputation.
And that's just for starters. There are a whole load of different rules and shifts in power dynamics that can take years to fully understand.
Also, on the extended edition on BBC Sounds, why Harry and Meghan have a window of golden PR opportunity - that could slam shut if they don't get their timing spot on. As David and Farzana explain, it's all to do with something called 'brand adjacency'.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Can You Spin ChatGPT?
In the good old days, if you wanted some favourable PR for a client, you could call up a journalist and take them out for a jolly good lunch. It's not so easy when the thing you're trying to influence is a bot …
Shownotes
In the good old days, if you wanted some favourable PR for a client, you could call up a journalist and take them out for a jolly good lunch. It's not so easy when the thing you're trying to influence is a bot. So is it possible to spin the likes of ChatGPT?
This week David Yelland is joined by Lauren Beeching - a crisis management expert with clients that count their followers in millions.
They discuss how AI is changing so much of the nuts and bolts of the PR reputation game - from having to become a tech wizard to work out if 'evidence' is real, to understanding how to influence what AI chatbots say.
And on the extended edition on BBC Sounds, the Fan Hitter that almost broke the internet is back. The woman at the centre of the Coldplay KissCam scandal, Kristin Cabot, has done a big interview with Oprah - and discusses the PR advice she was given.
She claims she was told, "Stay quiet, everything will blow over in three days."
Hindsight is a wonderful thing.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
A Gulf in Communications
When your country's PR plan relies on the projection of safety and security, how do you keep that image alive when you're under attack?This week, David Yelland is joined by global PR expert Farzana Baduel to …
Shownotes
When your country's PR plan relies on the projection of safety and security, how do you keep that image alive when you're under attack?
This week, David Yelland is joined by global PR expert Farzana Baduel to examine how countries in the Gulf have managed their comms since the start of the war in Iran.
In Dubai especially, social media influencers have been used as foot soldiers in the reputation battle. But has the relentlessly on-brand, 'we feel safe' messaging been successful? David and Farzana explain why it depends which end of the PR telescope you're looking through.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
The Generation Game
Getting your message out is obviously a cornerstone of PR. But where you put that message is becoming even more important.This week, David Yelland is joined by Anoushka Mutanda-Dougherty from the BBC podcast …
Shownotes
Getting your message out is obviously a cornerstone of PR. But where you put that message is becoming even more important.
This week, David Yelland is joined by Anoushka Mutanda-Dougherty from the BBC podcast Fame Under Fire. Together they look at the challenge for big institutions - especially the Royal Family - of cutting through.
You may think you've been successful if your story gets pick up in all the traditional places - but has anyone under-35 even seen it? They discuss the need to populate the places beyond your traditional base, to get beyond your echo chamber - and the need to interact rather than just pumping out one-way comms.
As Anoushka says, 'Do the boring thing in the most interesting way possible.'
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Friends: The One About PR
When you’re in a crisis, you discover very quickly who your friends are. Or perhaps more accurately, who your friends aren’t.This week, David Yelland and Simon Lewis examine how different types of friends are …
Shownotes
When you’re in a crisis, you discover very quickly who your friends are. Or perhaps more accurately, who your friends aren’t.
This week, David Yelland and Simon Lewis examine how different types of friends are deployed to the PR front line when it comes to reputational combat.
When you can't defend yourself in public, you need the right sort in your corner. But not all friends are equal. There's the named friend, the unnamed friend and the showbiz favourite - 'close friend of the couple'.
And David and Simon reveal there are often PR campaigns going on behind-the-scenes to ensure the best calibre of friend is speaking up - and why a 'source', a 'spokesperson' and a 'friend' might actually be the same person.
On the extended edition on BBC Sounds, a moment of indulgence as When it Hits the Fan reaches its 100th episode. David and Simon explain what's surprised them about the world of PR since the show started - and why they've had to think differently about the world they move in.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Heart v Head PR
How do you fight a PR battle when everyone's already decided you're the bad guys?That's the problem facing the water industry on the eve of a new Channel 4 factual drama called Dirty Business. The clue is in …
Shownotes
How do you fight a PR battle when everyone's already decided you're the bad guys?
That's the problem facing the water industry on the eve of a new Channel 4 factual drama called Dirty Business. The clue is in the title. It focuses on a 10-year investigation into sewage-polluted waters.
Sticking to the facts is a basic rule of PR - but when coming up against raw anger and emotion, do you need more than facts? How do you appeal to hearts as well as minds?
On the extended edition on BBC Sounds, PR itself is in the dock. Two firms have found themselves making rather than shaping the news in recent weeks - over the Epstein files and allegations of trying to journalists. Put mildly, the companies involved have a battle on their hands to protect their own reputations. David and Simon explain why.
And if you think Heathrow is too crowded, you're very much mistaken. According to the CEO of the airport, it's simply because people are 'walking in the wrong places'. He might have a point, but the problem is, if you say something that sounds ridiculous, it doesn't matter how right you are - you're wrong.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
Is the Office of PM Beyond PR?
Some jobs just can't be done. Circumstances, events and a changing world simply make them undoable.This week, David Yelland and Simon Lewis ask whether one such job is communicating on behalf of the Prime …
Shownotes
Some jobs just can't be done. Circumstances, events and a changing world simply make them undoable.
This week, David Yelland and Simon Lewis ask whether one such job is communicating on behalf of the Prime Minister. Not just this Prime Minister, but any Prime Minister.
After only five months, the PM's Director of Communications, Tim Allan has quit. He's the fourth person to hold the role under Sir Keir Starmer.
The old levers of PR clearly aren't working and there seems to be a general bafflement has to how to get the public onboard.
Put simply, is Downing Street now beyond PR?
On the extended edition on BBC Sounds, how Buckingham Palace is rapidly changing its PR game. Widely criticised for being too slow to react to the scandal around Andrew Mountbatten Windsor, the Palace is going on the front foot - with two statements that would've been inconceivable just months ago.
Plus there's nothing like a formal letter from the Government to put you in the mood for love. That's the hope anyway. In France, all 29-year-olds are being written to - to remind them of their duty to have babies. As you might expect, there's been something of a backlash.
Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4
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