Ep. 1703 - There's No Such Thing as a Small Mistake With a Client
Notas do episódio
A mistake may feel small to you, but it may not feel small to your client. In this episode, Jason explains why minimizing a client's concern can damage trust and why every complaint should be treated as an opportunity to understand, connect, and improve. Jason shares how his perspective changed after learning to see himself as an extension of the client's team. He explains why empathy, accountability, and taking concerns seriously can turn mistakes into stronger relationships instead of bigger problems.
What you'll learn in this episode:
- Why a small mistake internally can feel significant to a client.
- How changing your perspective can improve client relationships.
- Why dismissing concerns prevents teams from finding the real problem.
- How empathy and vulnerability create opportunities to repair trust.
- Why responding well to complaints can make a relationship stronger than before.
Are you deciding how big the mistake is or are you listening to how big it feels to your client?
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Also, here are links to our YouTube Channels:
· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg
· LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt
· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured
· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw