Techture – Emotional Intelligence – How to master costumer management?
Notas do episódio
Customer Success is a new way of managing customers. In this episode, we explore how to prepare for a role as an advisor who supports customers throughout their entire journey. Our guests are Directors Solution Customer Success Yunus Eren and Martin Reichmann. They discuss the importance of personal emotions and empathy, including how to understand another person’s perspective. They also talk about personal growth, self-awareness, and building self-confidence. Finally, they share tips for handling difficult situations and resolving conflicts.
Yunus Eren https://www.linkedin.com/in/yunus-eren-8789a6118/
Martin Reichmann https://www.linkedin.com/in/martin-reichmann-635229b/
Magdalena Glass on LinkedIn: https://www.linkedin.com/in/magdalena-glass-172021243/
SAP Academy for Costumer Success https://jobs.sap.com/content/sap-academy-customer-success/
CRM and CX Blogs by SAP https://community.sap.com/t5/crm-and-cx-blogs-by-sap/bg-p/crm-blog-sap
Costumer Success @ SAP https://community.sap.com/t5/beginner-corner-blog-posts/customer-success-sap/ba-p/13690702
Visit SAP Learning: https://learning.sap.com/
Learn more about the SAP Learning Hub: https://learninghub.sap.com/
Visit the SAP Community: https://community.sap.com/
Download transcript