When Yesterday's Supply Chain Playbook Stops Working
Notas do episódio
Is AI really saving supply chain teams time, or are we overlooking the human expertise needed to make it work?
In this episode of Supply Chain Now, Scott W. Luton sits down with Mike Griswold, Vice President Analyst at Gartner, to discuss the evolving role of AI in supply chain planning, the importance of workforce development, and how leading companies are rethinking their supply chain strategies.
Mike brings his expertise in supply chain planning and Gartner research to a wide-ranging conversation about the challenges organizations face as they adopt new technologies, manage growing complexity, and prepare their teams for the future.
The conversation covers why AI may not deliver the productivity gains many organizations expect, how skills gaps and change management affect technology adoption, and why human expertise remains essential to effective supply chain planning. Scott and Mike also examine General Mills' ambitious supply chain transformation, McDonald's investment in AI-powered operations, and how supply chain education must evolve to prepare the next generation of leaders.
Jump into the conversation:
(00:00) Intro
(01:13) Halloween candy inflation and the candy supply chain
(04:20) The three biggest barriers holding supply chain planners back
(05:35) Why cutting entry-level roles kills your AI ROI
(11:18) Why AI saves slivers of time, not redeployable chunks
(13:23) Why change management is the most requested Gartner strategy session
(16:00) General Mills and why supply chain should mean more than cost-cutting
(19:30) Cereal proliferation as a lesson in SKU complexity and demand planning
(26:07) McDonald's Archie AI and the danger of equating tech with people
(33:28) What supply chain undergraduate programs must fix to stay relevant
(38:04) Why the Gartner Planning Summit keeps getting bigger
Additional Links & Resources:
- Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/
- Learn more about Gartner: https://www.gartner.com/en
- Learn more about our hosts: https://supplychainnow.com/about
- Learn more about Supply Chain Now: https://supplychainnow.com
- Upcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/
- Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/
- Learn more about our hosts: https://supplychainnow.com/about
- Learn more about Supply Chain Now: https://supplychainnow.com
- Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
- Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
- Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
- Learn more about Blue Yonder Cognitive Solutions: http://blueyonder.com/cognitive
- Learn more about M.F.G.inc’s Frontline Leadership Certificate: MFG.inc/training
- WEBINAR- Rethinking the Supply Chain Management Classroom: https://bit.ly/4xJIkM2
- WEBINAR- Detect, decide, deliver: improving disruption response across the supply chain: https://bit.ly/4rXhmiI
- WEBINAR- Planning Your 2027 AI Strategy: 5 Research-Backed Best Practices: https://bit.ly/4z1LM5r
- WEBINAR- Merck Animal Health's Journey to Rewiring Planning for Reliability, Agility and Trust: https://bit.ly/4B6Iq3f
This episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/when-yesterdays-supply-chain-playbook-stops-working-1653
The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.
For licensing inquiries or permissions, please contact us at [email protected]
© 2026 Supply Chain Now. All rights reserved.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.