Ep219: Scaling Autonomous Operations with AWS DevOps Agent and ServiceNow

ServiceNow and AWS reveal how the DevOps Agent and MCP Server Console are turning incident response into a fast, autonomous, fully governed process.

Topics Include:

• Govind Menon (ServiceNow) and Arun Jacob (AWS) discuss MCP and A2A strategy.
• ServiceNow understands workflows; partners with AWS to power them with AI.
• AI Control Tower governs and secures agent access to enterprise data.
• MCP is the industry standard for how AI agents read and act.
• Action Fabric spans A2A, REST APIs, and MCP for agentic work.
• AWS DevOps Agent, built on Bedrock, resolves incidents through sub-agents.
• Admin and operator access patterns integrate with Dynatrace, Datadog, Slack, GitHub.
• Demo: ServiceNow incident automatically triggers DevOps Agent investigation and resolution.
• DevOps Agent writes findings live back into the ServiceNow incident ticket.
• ServiceNow champions capping MCP servers at 30 tools for performance.
• MCP Server Console lets teams build scoped, use-case-specific tool servers.
• NowAssist skills, Knowledge Graph, and REST APIs become MCP tools.
• Live demo connects a 38-tool custom MCP server to DevOps Agent.
• Role-based access ensures users only see their permitted MCP tools.
• ServiceNow's autonomous ITOM agents point toward unsupervised future operations.

Participants:

• Govind Menon – Head of MCP Product, ServiceNow
• Arunsingh Jeyasingh Jacob – Senior Solution Architect - ISV, Amazon Web Services  

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/