The Future of Customer Experience
Show notes
Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.
Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent.
Find episode transcripts and relevant info.
Featured in this episode:
Futurescape: Artificial Realities
Resonance AI Framework by Capgemini
Unilever: Creating Consumer Insights at Scale
The New Lines of Luxury Report
Deepening Customer Engagement with IKEA Retail
Hyliko: Decarbonizing Trucking with Hydrogen
Home Kitchen: A New Recipe for Change
Host/Writer: Elizabeth Wood, Editorial Director, frog
Research & Story Support: Gareth Entwistle, Editorial Manager, frog
Audio Production: Steven Strange