Pearls On, Gloves Off: The Legal Innovation Podcast
- Episodes
- 108
- Released
- every two weeks
- Latest episode
- Nov 10, 2026
About the podcast
Join Mary O'Carroll as she sits down with General Counsel, Chief Legal Officers, and industry pioneers to tackle the debates reshaping legal services and technology. Presented by Practicing Law Institute.
Episodes 108
#107 - For Lawyers, By Lawyers: Erick Rabin on GCVC and Where Legal Tech Money Is Going
Mary sits down with Erick Rabin, a general counsel and the general partner of GCVC, the first venture fund for lawyers, by lawyers, backed by more than 50 general counsel. They dig into why lawyers make better …
Show notes
Mary sits down with Erick Rabin, a general counsel and the general partner of GCVC, the first venture fund for lawyers, by lawyers, backed by more than 50 general counsel. They dig into why lawyers make better investors than they get credit for, what Erick looks for in a founder, how GC investors navigate conflicts, whether legal tech valuations add up, and why it's a more exciting time than ever to be a GC.
This episode is presented by PLI.
#106 - The Agentic Associate: Mike Schmidtberger and John Nay on the AI-Native Firm
Mary sits down with Mike Schmidtberger, chairman of Norm Law, and John Nay, founder and CEO of Norm AI, to get beyond the billion-dollar headlines. They dig into how a law firm and an AI company evolve …
Show notes
Mary sits down with Mike Schmidtberger, chairman of Norm Law, and John Nay, founder and CEO of Norm AI, to get beyond the billion-dollar headlines. They dig into how a law firm and an AI company evolve together, how agentic associates turn four days of drafting into hours, why Big Law is structurally stuck, what 100% fixed fees do to incentives, and why the hardest part of building it all comes down to people.
This episode is presented by PLI.
#105 - Disrupt Yourself First: How Redgrave Is Rebuilding the Law Firm Model
Mary sits down with Erica Zolner, Britney Colton, and Ray Mangum of Redgrave LLP, an information law firm that runs nothing like a traditional firm. They dig into what happens when lawyers and technologists …
Show notes
Mary sits down with Erica Zolner, Britney Colton, and Ray Mangum of Redgrave LLP, an information law firm that runs nothing like a traditional firm. They dig into what happens when lawyers and technologists work side by side, how AI turned 600,000 contract PDFs into a risk picture in five days, why disrupting yourself beats waiting to be disrupted, why clients still hold on to the billable hour, and how real-time feedback shapes how the firm rewards its people.
This episode is presented by PLI.
#104 - Flight Simulators for Lawyers: The Rise of the Legal Engineer and How the Profession Learns
Mary sits down with Stanford Law's Adam Sterling and Irene Liu to unpack the school's new Legal Engineering Academy. They dig into what a legal engineer actually is, why the legal apprenticeship model has been …
Show notes
Mary sits down with Stanford Law's Adam Sterling and Irene Liu to unpack the school's new Legal Engineering Academy. They dig into what a legal engineer actually is, why the legal apprenticeship model has been broken for years, how AI-powered 'flight simulators' could compress a decade of experience into months, why AI may be pushing demand for young lawyers up rather than down, and what the legal talent ecosystem could look like ten years from now.
This episode is presented by Workday.
#103 - The Lawyer Personality Unpacked: What the Data Says After 32 Years of Research
Mary sits down with Dr. Larry Richard, psychologist, former lawyer, and the foremost researcher on lawyer personality, for a return visit that goes even deeper than their first conversation. They dig into the …
Show notes
Mary sits down with Dr. Larry Richard, psychologist, former lawyer, and the foremost researcher on lawyer personality, for a return visit that goes even deeper than their first conversation. They dig into the seven personality traits that make lawyers uniquely wired for the law and uniquely challenged by everything else, why nine out of ten lawyers are thin-skinned, why empathy has dropped 50% in the last twelve years, what that means for legal leadership in an AI-driven world, and what the science actually says about how to change any of it.
This episode is presented by Workday.
#102 - Inside Crosby: The AI Law Firm Rethinking How Legal Work Gets Done
Mary sits down with Ryan Daniels, Co-Founder and CEO of Crosby, for a rare look inside one of legal tech's most talked-about AI native law firms. They dig into why Ryan built a law firm instead of a legal tech …
Show notes
Mary sits down with Ryan Daniels, Co-Founder and CEO of Crosby, for a rare look inside one of legal tech's most talked-about AI native law firms. They dig into why Ryan built a law firm instead of a legal tech company, how fixed fee pricing completely changes the unit economics of legal services, why Crosby lawyers are evaluated on speed not hours, how they're building a data moat from every contract they touch, and what it actually looks like when a law firm is designed from day one to hand work off to agents.
This episode is presented by Workday.
#101 - Ford's Warning Shot: Adapt or Get Left Behind
Mary sits down with Darth Vaughn, Associate General Counsel and Managing Director of Policy and Legal Ops at Ford Motor Company, for a candid conversation about what it actually looks like when one of the …
Show notes
Mary sits down with Darth Vaughn, Associate General Counsel and Managing Director of Policy and Legal Ops at Ford Motor Company, for a candid conversation about what it actually looks like when one of the world's largest legal departments stops waiting and starts building. They dig into why the billable hour model is structurally broken, what Ford actually expects from its outside counsel, why AI native firms still have a trust problem, and what the legal department of the future really needs to look like - from someone already living it.
This episode is presented by Workday.
#100 - The Future of Legal Is Already Here - A Conversation with CLO Eric Greenberg
Mary sits down with Eric Greenberg, EVP, Chief Legal Officer, and Corporate Secretary at Cox Media Group, for a milestone 100th episode conversation about what it actually takes to lead a legal department …
Show notes
Mary sits down with Eric Greenberg, EVP, Chief Legal Officer, and Corporate Secretary at Cox Media Group, for a milestone 100th episode conversation about what it actually takes to lead a legal department through transformation. They dig into why AI governance is really an anthropology problem, why buying software is the beginning not the end, the future of big law and outside counsel relationships, and why the most important leadership skill right now is making it okay to be wrong.
This episode is presented by Workday.
#99 - Who Is Sandstone? Inside Legal Tech's Most Talked-About Company
Mary sits down with Nick Fleisher, Co-Founder and CEO of Sandstone, to pull back the curtain on legal tech's fastest-rising company. They dig into why great software still matters in the age of AI, how …
Show notes
Mary sits down with Nick Fleisher, Co-Founder and CEO of Sandstone, to pull back the curtain on legal tech's fastest-rising company. They dig into why great software still matters in the age of AI, how Sandstone is solving the permissions and context problem that's plagued in-house legal for years, why law firms will never out-build tech companies, and how an AI-native team is redefining what it means to build lean.
This episode is presented by Workday.
#98 - Anna Richards
Mary sits down with Anna Richards, Head of Community at Brightflag, to catch up on what's actually happening on the ground in legal ops right now. They dig into the shifting skill sets legal ops leaders need …
Show notes
Mary sits down with Anna Richards, Head of Community at Brightflag, to catch up on what's actually happening on the ground in legal ops right now. They dig into the shifting skill sets legal ops leaders need, how to think about building a tech stack from scratch, and why the job keeps getting harder even as expectations keep climbing.
This episode is presented by Workday.
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#97 - The Senior Talent Problem Nobody Wants to Talk About
In today's episode, Mary sits down with James O'Dowd, CEO and founder of Patrick Morgan, to explore what legal can learn from the PE and AI disruption already reshaping accounting and consulting. James breaks …
Show notes
In today's episode, Mary sits down with James O'Dowd, CEO and founder of Patrick Morgan, to explore what legal can learn from the PE and AI disruption already reshaping accounting and consulting. James breaks down why governance is the real unlock private equity brings, how compensation models are shifting away from legacy profit-sharing, and why cultural buy-in ultimately determines whether any of it sticks. On AI, James unpacks the concept of "talent debt" and closes with a bold prediction: a major technology player acquiring a large professional services firm may not be as far off as it sounds.
This episode is presented by Workday.
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#96 - Curating AI Tools for a Global Law Firm
In today's episode, Mary sits down with Ilona Logvinova, Chief AI Officer at HSF Kramer, to talk about what it actually takes to turn a global law firm into an AI native organization. They cover why the Chief …
Show notes
In today's episode, Mary sits down with Ilona Logvinova, Chief AI Officer at HSF Kramer, to talk about what it actually takes to turn a global law firm into an AI native organization. They cover why the Chief AI Officer title means something different from innovation, what it takes to build a forward deployed legal engineering function, and why the real edge isn't buying technology - it's the people and incentives behind it.
This episode is presented by Workday
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#95 - Legal Will Lead The AI Revolution
In today's episode, Mary sits down with Aine Lyons, Senior Vice President & Deputy General Counsel and Chief Strategy Officer at Workday, to talk about what it actually takes to build a modern legal department …
Show notes
In today's episode, Mary sits down with Aine Lyons, Senior Vice President & Deputy General Counsel and Chief Strategy Officer at Workday, to talk about what it actually takes to build a modern legal department. They cover why Aine deliberately designed Workday's function without a traditional legal ops silo, what it means to reskill every lawyer in the department, and why guardrails and governance matter just as much as the agents you're building on top of them.
This episode is presented by Workday
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#94 - Who Needs Associates? Pierson Ferdinand's Partner Only Model
In today's episode, Mary sits down with Michael Pierson and Joel Ferdinand, Co-Chairmen of Pierson Ferdinand, and Christina Wojcik, their Chief Innovation Officer. Together, they break down what it actually …
Show notes
In today's episode, Mary sits down with Michael Pierson and Joel Ferdinand, Co-Chairmen of Pierson Ferdinand, and Christina Wojcik, their Chief Innovation Officer. Together, they break down what it actually takes to build the law firm of the future and why buying AI tools without rethinking your structure, culture, and compensation model is the wrong place to start.
This episode is presented by Workday
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#93 - Harvey CEO: Individual Productivity Is a Trap
In today's episode, Mary sits down with Winston Weinberg, CEO and Co-Founder of Harvey.ai, to talk about what it actually takes to transform legal - and why buying AI tools without rethinking how your entire …
Show notes
In today's episode, Mary sits down with Winston Weinberg, CEO and Co-Founder of Harvey.ai, to talk about what it actually takes to transform legal - and why buying AI tools without rethinking how your entire organization operates is the wrong place to start.
This episode is presented by Workday.
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#92 - "AI is our Kodak Moment"
In today's episode, Mary sits down with Virginia Briggs, CEO and Managing Partner of MinterEllison, to talk about what real AI transformation actually looks like inside a law firm. This episode is presented by …
Show notes
In today's episode, Mary sits down with Virginia Briggs, CEO and Managing Partner of MinterEllison, to talk about what real AI transformation actually looks like inside a law firm.
This episode is presented by Workday.
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#91 - Wordsmith CEO: 70% of Legal Tech Gone by 2027
When Ross McNairn realized his legal career meant reviewing 15,000 documents by hand, he didn't just question the system - he rewrote it. Literally. In this episode, Mary sits down with the Wordsmith ai founder …
Show notes
When Ross McNairn realized his legal career meant reviewing 15,000 documents by hand, he didn't just question the system - he rewrote it. Literally.
In this episode, Mary sits down with the Wordsmith ai founder to unpack what happens when a former lawyer turned engineer takes on legal's biggest inefficiencies and why AI is about to redraw the boundaries between in-house teams and law firms.
From exploding startup valuations to the rise of "shadow legal," Ross brings a builder's lens to a profession in flux. The result is a candid, sometimes uncomfortable look at where legal work is actually headed, and who stands to win. This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com.
In this episode:
- The Breaking Point: Ross shares the exact moment he realized private practice incentives reward inefficiency, and why that pushed him to build instead of bill.
- AI's Real Impact on Legal Spend: Why in-house teams are poised to cut 70–80% of external counsel costs, and why no GC is asking for more law firm dependency.
- The Two-Sided Market Problem: Can one product truly serve both law firms and in-house teams when their incentives are fundamentally opposed?
- The Founder Reality Check: Behind the hype of legal AI startups - what building a company actually feels like, and why most won't survive the next wave.
- The Rise of Legal Engineering: The emerging role that blends law, systems thinking, and AI - and why it may become the most in-demand job in legal.
- Who Wins Next: Ross's prediction that up to 80% of current legal tech players won't survive the coming platform shift.
If you're trying to make sense of legal AI beyond the hype, this conversation delivers a clear-eyed view of what's changing, what's breaking, and what's being built next.
Thank you to our sponsors for making this show possible.
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#90 - Clients "Do Their Own Research." That's A Problem for Law Firms
This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com. In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq …
Show notes
This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com.
In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq, to talk about what legal leaders should expect in the AI era - from their law firms, their teams, and themselves. With senior leadership roles at Google, Blizzard, and Genies, Claire brings a sharp perspective from the intersection of law, business, and technology.
The conversation starts with the LinkedIn comment that got people talking: Claire said she would be horrified to learn that some of the law firms she works with are not using AI. From there, she and Mary unpack why adoption is still so uneven, how the billable hour distorts incentives, what young lawyers need to stay relevant, and why judgment, curiosity, and team design matter more than ever as legal moves into an AI-driven future.
In this episode:- Claire's AI hot take: Why clients should be alarmed if their outside counsel aren't using AI
- The adoption problem: How risk concerns and the billable hour are slowing real change
- Efficiency vs. incentives: Why the tech clients want conflicts with how firms make money
- What young lawyers need now: Judgment, communication, and adaptability over pure technical skill
- The blurring of roles: How lawyers, legal ops, and contract managers are starting to overlap
- What law firms still miss: Why understanding how businesses actually operate is now a competitive edge
#89 - AT&T's New In House Law Firm
In this episode of Pearls On, Gloves Off, Mary sits down with Bill Ryan, Senior Vice President and Chief Compliance Officer at AT&T, and Ava Guo, Assistant Vice President and Senior Legal Counsel, to talk about …
Show notes
In this episode of Pearls On, Gloves Off, Mary sits down with Bill Ryan, Senior Vice President and Chief Compliance Officer at AT&T, and Ava Guo, Assistant Vice President and Senior Legal Counsel, to talk about leading through the AI inflection point inside a global legal department. As tools evolve monthly and expectations rise, the real differentiator isn't access to technology, it's execution.
Bill and Ava share how they're thinking about urgency, culture, ROI, and outside counsel alignment in a world where everyone has AI. If you're trying to separate hype from operational reality, this conversation delivers.
In this episode:- Execution is the differentiator: "Vision without execution is hallucination" - why moving from experimentation to delivery is what actually matters.
- ROI has to be measurable: Beyond "time saved," how they track precision, reduced document review, hours, dollars - and build trust over time.
- AI increases volume, not just efficiency: As courts, consumers, and counterparties use AI too, filings and complexity are rising.
- Mindset beats mastery: Why they're hiring for curiosity and adaptability over deep tenure or tool-specific expertise.
- Not everything is a GenAI problem: The continued importance of structured systems, legacy tools, and disciplined workflows.
- Law firm relationships are evolving: What urgency, partnership, and value look like from the client side in an AI-accelerated market.
#88 - Big Law: Record Profits… For Now
In this episode of Pearls On, Gloves Off, Mary sits down with Mike Abbott, Head of the Thomson Reuters Institute, to unpack the paradox: how can firms be thriving on paper while the ground shifts beneath them? …
Show notes
In this episode of Pearls On, Gloves Off, Mary sits down with Mike Abbott, Head of the Thomson Reuters Institute, to unpack the paradox: how can firms be thriving on paper while the ground shifts beneath them? Clients are tightening spend. Work is moving down-market and in-house. AI adoption is accelerating, especially on the client side, yet most of the industry still can't measure ROI beyond "time saved." And the biggest unresolved question hangs over everything: when tech makes legal work faster, who gets the benefit?
Mike brings the data, the patterns, and the historical context, plus a sobering signal: late 2025 showed a sharp dip in M&A alongside a rise in countercyclical practices. If you're trying to understand what's actually coming in 2026, this is your listen.
In this episode:- Record profits… and warning lights: Why a "great year" can still mask real risk (and why it feels eerily familiar).
- The work is moving: Not just in-house, down-market into the second hundred and mid-size firms.
- AI as an efficiency engine (for now): Adoption is surging, but ROI tracking is still immature across the ecosystem.
- The billing model stalemate: If ~90% of billing is still hourly (with "creative" hourly flavors), what happens when AI collapses time-to-deliver?
- Value gap reality check: The uncomfortable stat: one in four clients say they've never experienced a law firm that delivers value - and what "value" actually means to clients.
- Legal ops as the bridge: Why the legal ops function is more critical than ever, and why it's unlikely to be a passing trend.
#87 - Updates & Hot Takes with Alex Su
Mary O'Carroll kicks off a new era of Pearls On, Gloves Off - independent, sponsor-curious, and still laser-focused on what's actually changing in legal. Her first guest in this new chapter is the person many …
Show notes
Mary O'Carroll kicks off a new era of Pearls On, Gloves Off - independent, sponsor-curious, and still laser-focused on what's actually changing in legal. Her first guest in this new chapter is the person many listeners will recognize instantly: Alex Su. Former litigator, ex-legal tech sales leader, early "legal influencer," and now Chief Revenue Officer at Latitude.
This episode is a blunt conversation about the gap between buying innovation and actually using it. Mary and Alex dig into why legal excellence by itself doesn't deliver business value, why so much AI adoption is still "innovation theater," and why integration (not hype) is the make or break factor for legal tech, legal services, and legal careers.
In this episode- The core thesis: Legal excellence alone doesn't cut it. If a lawyer, ALSP, or AI tool isn't embedded in the workflows, it won't stick.
- AI reality check: 2025 was the year of "buying"; 2026 will be about renewals, retention, and ROI.
- CLM is back: "Agents will replace workflows" didn't land (yet). Real SaaS infrastructure still matters, and AI works best layered into it.
- Disaggregation/right-sourcing is accelerating: Big Law moves upmarket, expanding room for ALSPs, flexible talent, and tech-enabled delivery.
- The Innovator's Dilemma for firms: Dropping "lower-value" work can erode stickiness, and invite new providers to move up the chain.
- Training is the looming issue: As work shifts and automates, the profession has to rethink where reps and apprenticeship come from.
For those thinking seriously about legal transformation, technology, and where the industry is headed, this conversation lays out what actually matters next.
#86 - Mary Talks to her Digital Twin
Mary O'Carroll isn't experimenting for fun, she's trying to solve one of legal's biggest scaling problems: the fact that the profession's best judgment and hard-earned experience still lives in people's heads …
Show notes
Mary O'Carroll isn't experimenting for fun, she's trying to solve one of legal's biggest scaling problems: the fact that the profession's best judgment and hard-earned experience still lives in people's heads, buried in laptops, or scattered across years of emails. So in this episode of Pearls On Gloves Off, Mary runs a real test: she trains a digital twin on essentially all of her content (podcasts, talks, blogs, speeches), and then sits down for a conversation with "Digital Mary" to find out whether a digital mentor can actually deliver useful guidance.
In this episode:
- Digital Mentors, Tested: Why Mary built a digital twin trained on decades of her content - and whether AI can realistically scale mentorship and judgment in legal.
- Legal Ops, Rewritten: How the function has evolved from managing outside counsel spend to driving technology, data, and GenAI-enabled transformation.
- The Lawyer Skillset Is Shifting: Why trust, judgment, and relationship-building matter more than ever, even as training models struggle to keep up.
- Tech Hype vs. Real Impact: How to think "problem first, tool second," and why foundational legal tech still delivers massive value alongside AI.
- Pressure on the Billable Hour: What AI exposes about law firm economics, pricing, and the growing need for right sourcing and true partnership.
If you're thinking about training, legal ops scale, AI disruption, or the future of law firm economics, this episode is a rare, real-time look at how the profession might start "bottling" expertise, and what it will take to do it well.
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#85 - Edward Jones CLO Is Moneyball-ing Legal Risk
Keir Gumbs, Chief Legal Officer at Edward Jones, isn't here to maintain the status quo. He joined the largest U.S. financial services firm not to run legal as usual - but to lead a transformation. In this …
Show notes
Keir Gumbs, Chief Legal Officer at Edward Jones, isn't here to maintain the status quo. He joined the largest U.S. financial services firm not to run legal as usual - but to lead a transformation. In this episode, Keir and Mary talk candidly about what it takes to build a modern legal function inside a legacy institution - and why the traditional law firm model may not survive the decade.
Keir brings a rare 360° view of the legal world, with leadership roles at Uber, Broadridge, Covington, and the SEC. Now, he's putting that experience to work reshaping how legal, compliance, and risk teams partner with the business and what true enablement looks like.
In this episode:
- Transformation Playbook: Why Keir spent his first year meeting with 500+ team members - and what it taught him about culture and leadership.
- Shared Services, Shared Wins: How he's connecting legal, compliance, and risk through a shared services model that's breaking down silos and boosting speed.
- Enable First, Protect Second: Keir's core legal philosophy - and how it's changing how his team shows up across the organization.
- Law Firm Economics, Under Fire: Keir sounds the alarm on unsustainable rate hikes and why smaller, specialized firms are increasingly winning the work.
- Outcome Over Hours: What he's looking for in alternative fee models, and the reality check law firms need to hear.
If you're thinking about legal transformation, technology, or the future of firm partnerships, this conversation is a blueprint for what's next.
#84 - Resetting the Relationship with Outside Counsel
Mary O'Carroll welcomes Stephanie Hamon (Global Head of Legal External Engagement, HSBC) to explore how in‑house legal teams are rethinking their relationships with law firms, vendors, and the broader legal …
Show notes
Mary O'Carroll welcomes Stephanie Hamon (Global Head of Legal External Engagement, HSBC) to explore how in‑house legal teams are rethinking their relationships with law firms, vendors, and the broader legal ecosystem. With experience spanning Barclays, Norton Rose Fulbright, and now HSBC, Stephanie brings a uniquely global and pragmatic perspective to legal transformation - from process redesign to AI's impact on delivery models.
In this episode:
- The new panel model: Stephanie explains how HSBC is moving beyond transactional vendor management toward deeper, collaborative partnerships with firms and providers.
- Legal ops as a mindset: It's not just a function. Stephanie shares why ops is about how you think, not just who you hire.
- People, process, then tech: Before chasing the next tool, Stephanie urges legal teams to address foundational issues in process and data.
- Why consulting helps (at first): For legal departments overwhelmed by where to start, Stephanie outlines how consultants can build clarity and roadmaps before you hire in‑house.
- The death of the billable hour?: As AI and internal tooling reshape what gets sent outside, pricing models need to shift from time to value.
- Joint talent development: Stephanie makes a strong case for collaborative training between firms, clients, and academia to fix the broken legal talent pipeline.
- Three reasons we go external: Capacity, capability, and strategic insurance - and why each is evolving.
- Law firms under pressure: How client-side innovation is forcing firms to rethink delivery, pricing, and partnership structures.
If you've been trying to future‑proof your outside counsel strategy - or are wondering how AI is reshaping legal budgets, this conversation is a clear-eyed, practical guide to what's next.
#83 - Recruiting Gen Z Lawyers in a Broken System
Legal recruiters and podcast hosts Genevieve Riccardelli and Jennifer Soltau join Mary to unpack how law-firm hiring is being turned on its head. They run entry-level recruiting at Goodwin and see the shift …
Show notes
Legal recruiters and podcast hosts Genevieve Riccardelli and Jennifer Soltau join Mary to unpack how law-firm hiring is being turned on its head. They run entry-level recruiting at Goodwin and see the shift happening in real time. Their perspective on what students want, what firms are doing, and where this all goes next is honest, practical and very needed.
In this episode:
- OCI is losing its structure. What used to be a predictable, school-run process has fractured. Firms are now interviewing students before grades, before exams and sometimes before classes even begin.
- Recruiting years into the future. Firms are locking in talent 2 or 3 years ahead without knowing what their practices or clients will actually need. That mismatch shows up later in churn, confusion and a lot of second guessing.
- The in-house pull. More students want in-house careers and some companies are now hiring straight out of law school. The long-standing assumption that firms are the only training ground is shifting.
- A new type of candidate. Students with previous careers in biotech, business or tech are clearer about their goals and often move through the process faster. Their presence is reshaping expectations on both sides.
- What firms need to rethink. Copying whatever another firm does will not cut it anymore. The future belongs to firms that listen, experiment and build programs that match what talent actually wants.
If you want to understand how law-firm recruiting broke and what the next generation of lawyers is really looking for, this conversation is worth your time.
#82 - Deloitte Prices for Outcomes. Law Firms Will Too.
Mary O'Carroll welcomes Ben Campbell (General Counsel, Deloitte) to unpack how law firms can—and must—learn from consulting and advisory firms. With a career that spans the DOJ, BigLaw, and now a top in‑house …
Show notes
Mary O'Carroll welcomes Ben Campbell (General Counsel, Deloitte) to unpack how law firms can—and must—learn from consulting and advisory firms. With a career that spans the DOJ, BigLaw, and now a top in‑house role, Ben offers a unique vantage on how governance, compensation, pricing and talent models are evolving.
In this episode:
- Outcome‑based billing: Ben walks through how outcome‑based (versus hourly) billing shifts incentives, aligns with the client, and drives efficiency.
- Governance at scale: At Deloitte, the partnership model combines with a layered board/CEO structure—getting buy‑in from hundreds of partners and deploying resources across businesses.
- Talent & career flexibility: Moving beyond "lockstep" life‑path models, Ben discusses how allowing flexible progression and acknowledging different career goals helps retain and grow talent.
- AI & disruption: The "pyramid" leverage model (many junior + a few senior) is under pressure. Routine tasks will be automated; strategic judgment will remain the premium play.
- What law firms can borrow now: From shared back‑offices and staffing flexibility to outcome‑pricing and more dynamic governance—Ben makes the case for law firms to evolve before "behind" becomes the new norm.
If you're wondering how the next chapter of legal and professional services might look, this conversation is a must‑listen—smart, candid and forward‑leaning.
#81 - The New Structure of AI Powered Law Firms
When many law‑ and consulting‑firms ask "Which AI tool do we buy?" they're missing the bigger shift: the very business model is changing. In this episode, Mary sits down with David Duncan and Tyler Anderson—two …
Show notes
When many law‑ and consulting‑firms ask "Which AI tool do we buy?" they're missing the bigger shift: the very business model is changing. In this episode, Mary sits down with David Duncan and Tyler Anderson—two long‑time service‑firm innovators—to explore how AI is not just a new tool, but a structural force reshaping professional services: staffing models, pricing, talent, and even the nature of expertise.
In this episode:
- The pyramid unravels: We revisit the traditional "analyst → manager → partner" model and why AI is eroding the base layers.
- From pyramid to obelisk: David and Tyler explain why the future staffing architecture looks more like a narrow obelisk than a wide pyramid.
- AI‑native vs. retrofit: Are you building your firm around AI or simply bolting AI on? The difference is profound.
- Pricing and incentives under pressure: If AI reduces hours and increases speed, how do firms preserve value and avoid racing toward the billable‑hour death spiral?
- Talent, apprenticeship & judgement: With junior work being automated, how will younger professionals develop deep judgment? What happens to the craft of the profession?
- Incumbents vs. attackers: Why nimble AI‑first boutiques may have the attacker's advantage, and what legacy firms must do to remain relevant.
- Opportunity vs. risk mindset: David closes with a powerful framing—see AI not as a threat to be managed but as an opportunity to be seized.
If you're in legal or professional services and wrestling with how AI fits into your firm's model—not just your tech stack—this is a must‑listen.
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#80 - Harvey AI's GC: Lawyers Are 20x More Efficient... Now What?
In this episode of Pearls On, Gloves Off, Mary O'Carroll sits down with John LaBarre, General Counsel of Harvey. From Google to Snowflake and now a leader in legal AI, John's career reflects the tech world's …
Show notes
In this episode of Pearls On, Gloves Off, Mary O'Carroll sits down with John LaBarre, General Counsel of Harvey. From Google to Snowflake and now a leader in legal AI, John's career reflects the tech world's evolution. Together, they dig into the pivotal moment we're living through — when generative AI enters the legal profession not as a futuristic idea but as a productivity‑enhancer in real time.
In this episode:
- Why legal is ripe for AI: He explains how the legal profession acts as a "low‑hanging fruit" for generative AI, given its massive volumes of unstructured data and repetitive tasks.
- Re‑learning technology: Generative AI isn't like a perfect calculator. John argues lawyers must shift from expecting "the correct answer" to co‑working with predictive tools: prompting them, reviewing them, validating them.
- Measuring ROI: From the in‑house perspective, it's about doing more with the same budget. John shares examples where what used to be a 30–40 hour review became a 2–3 hour job thanks to AI.
- Law firms, adoption & the billable hour paradox: The conversation pivots to law firms — how they adopt AI, the challenges of traditional measurement (billable hours), and why this moment might represent another nail in that coffin.
- What's next: They explore the next three‑to‑five‑year horizon — what would make AI truly transformative, what still needs to happen, and why "agents" handling NDAs or contract workflows aren't far off.
If you're involved in legal operations, in‑house counsel, or law firm innovation, this episode offers actionable insight into how legal work is changing—and what you should be doing right now to keep up.
#79 - In House Career Growth: Being a Great Lawyer Isn't Enough
In this episode, Mary O'Carroll sits down with Rachel St. Peter, General Counsel at Nestlé Health Sciences US, to unpack a bold career move: stepping into legal ops mid-career to grow beyond the "good lawyer" …
Show notes
In this episode, Mary O'Carroll sits down with Rachel St. Peter, General Counsel at Nestlé Health Sciences US, to unpack a bold career move: stepping into legal ops mid-career to grow beyond the "good lawyer" baseline.
From leading global transformation out of Switzerland to reshaping her executive presence and business fluency, Rachel explains how ops experience changed her leadership—and her trajectory. They also dig into the future of in-house legal: AI realities, law firm pricing shakeups, and what the next generation of GCs must bring to the table.
In this episode:
- Why being a great lawyer isn't enough—and what Rachel did about it
- How a legal ops role built her executive presence and changed her leadership style
- What she's doing differently as GC—from tech tips in team meetings to smarter firm scoping
- The shift from client-service thinking to true cross-functional business partnership
- How law firm billing must evolve alongside AI adoption—and what real transparency looks like
- Advice for anyone considering a strategic detour: when to take the lateral move and why
If you're thinking about how to future-proof your legal career—or how to lead with more impact—this episode will challenge the way you think about roles, risk, and reinvention.
#78 - The Joyful Legal Team
In this episode of Pearls On, Gloves Off, Mary sits down with Jacqueline Lee, Senior Vice President and General Counsel at Flynn Group, to unpack what it takes to lead legal, compliance, and risk functions at …
Show notes
In this episode of Pearls On, Gloves Off, Mary sits down with Jacqueline Lee, Senior Vice President and General Counsel at Flynn Group, to unpack what it takes to lead legal, compliance, and risk functions at scale. Flynn is the parent company behind brands like Panera, Taco Bell, Wendy's, Planet Fitness, and more, with 75,000+ employees across the U.S., Australia, and New Zealand.
Jacqueline shares her journey from big law to being unexpectedly tapped for a GC role just a year into her in-house life. Along the way, she reveals what's really changed (and what hasn't) in that transition — especially around how legal advice must shift to be more strategic, practical, and business-aligned.
In this conversation, you'll learn:
- How to translate your legal skills for non-lawyer clients. Jacqueline stresses the importance of tailoring advice to how business leaders think and act — not how lawyers talk.
- Why "perfect information" is a myth in-house. You'll hear how GCs must balance risk, ambiguity, and the need to move fast.
- How to lead through crisis and uncertainty. Jacqueline's leadership during the pandemic reveals lessons in transparency, empathy, and restoring a feeling of control.
- How to demonstrate real value to the business. She explains her shift from narrative legal reports to visual dashboards, metrics tied to core business KPIs, and proactive reporting.
- The case for in-house litigation. Flynn handles much of its litigation internally; Jacqueline explains how they pick which matters to pursue internally vs. outsource — and why she still loves law.
- How to recruit, grow, and scale a legal team. We dig into her hiring philosophy, aligning on values, and the challenges of hybrid teams.
- Pricing and partnership with outside counsel. Jacqueline critiques the inefficiencies of hourly billing and shares how value-based arrangements can align incentives and build trust.
If you're an aspirational in-house counsel or a legal leader grappling with how to prove impact, this episode is packed with insights you can start applying now.
These are the latest 40 of 108 episodes. You’ll find older episodes in the podcast’s feed.
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