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A first-hand look at building an agentic platform at Splio

October 15, 2026 · 46 min

Show notes

As fun as it is to discuss new terminology or debate the latest techniques, at some point the rubber needs to hit the proverbial road when it comes to AI. That's where things get really hard: when, say, your new agentic platform collides with the day-to-day realities of being an engineering team in a large organization with all the typical constraints and occasional firefighting.

On this episode of the Technology Podcast we're taking a closer look at one real-world experience of adopting an agentic platform by talking about some of the work Thoughtworks has been doing with Splio, an AI-first CRM platform. Talking with host Ken Mugrage, Thoughtworker Carolina Allende Amen is joined by Splio's VP of Engineering François Bonicel and CTO Philippe Donon to dive into the challenges, learnings and surprises that emerged as they worked together on Splio's ambitious agentic project.

Learn more about Thoughtworks' work with Splio: https://www.thoughtworks.com/clients/Splio

Dive deeper into the topic with this blog post written by Philippe and Thoughtworkers Amy Raygada and Johnny Sayers: https://www.thoughtworks.com/insights/articles/the-action-gap-customer-insight

Find out more about Thoughtworks' partnership with AWS and the Agentic Catalyst Program: https://www.thoughtworks.com/about-us/partnerships/cloud/aws/aws-software-isv

All episodes of Thoughtworks Technology Podcast

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