The Retention Gap: What WordPress Products Are Missing
Show notes
Join us live on Wednesday, June 17, 2026, at noon Eastern for WP Product Talk as we welcome Gina Gindorf of Loya for an important conversation about why so many online stores struggle to turn first-time buyers into loyal customers. In “The Retention Gap: What WordPress Stores Are Missing,” we’ll explore practical lessons from real merchants and uncover what actually drives repeat purchases.
If you’re focused on sustainable growth, this episode will help you rethink how you approach Customer Retention for WooCommerce and why acquisition alone isn’t enough. Gina joins co-hosts Matt Cromwell and Katie Keith to share insights on loyalty, post-purchase experiences, and low-friction strategies that can help WordPress store owners increase customer lifetime value.