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Hospitality Daily Podcast
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Hospitality Daily Podcast

par Josiah Mackenzie

NouveauKishan Dahya, CTO at AI Hospitality Group: Making AI Pay Off in Hotels14 novembre 2026 · 56 min
Épisodes
1 307
Parution
quotidienne
Dernier épisode
14 Nov 2026
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À propos du podcast

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Participants

Épisodes 1 307

  1. Kishan Dahya, CTO at AI Hospitality Group: Making AI Pay Off in Hotels

    56 min

    In this episode, Kishan Dahya, the Co-Founder and Chief Technology Officer at AI Hospitality Group, shares his take on what it takes for AI to show up on a hotel's P&L. He walks through how AIHG turns work …

    Notes de l’épisode

    In this episode, Kishan Dahya, the Co-Founder and Chief Technology Officer at AI Hospitality Group, shares his take on what it takes for AI to show up on a hotel's P&L. He walks through how AIHG turns work into steps agents can run, how token costs determine whether AI saves money, and why the opportunity now is in implementation rather than just smarter models.

    Connect with Kishan on LinkedIn and learn more about AI Hospitality Group.

    Mentioned in this episode: The Ameswell Hotel

    Watch Kishan's AI for Hoteliers videos on LinkedIn: Episode 1, Agents, simplified and Episode 2, on personal agents and OTAs.

    Hear AIHG co-founder and CEO Sloan Dean on why he built AI Hospitality Group.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (16)

  2. He Leads Tech Support for 180,000+ Hoteliers and Shares What You Should Expect From Your Tech Partner - Chuck Dalton, Actabl [Sponsor Bonus]

    28 min

    In this episode, Chuck Dalton, VP of Support at Actabl, shares how he builds support around the person calling in, with hospitality-experienced people on his teams. An engineer on the ninth floor fixing a …

    Notes de l’épisode

    In this episode, Chuck Dalton, VP of Support at Actabl, shares how he builds support around the person calling in, with hospitality-experienced people on his teams. An engineer on the ninth floor fixing a chiller needs something different than a VP of finance getting numbers to owners. You'll hear why a technology partner can't stop at "not our issue" when an integration breaks, where AI can get hotel teams a faster answer, and why Chuck won't put an AI agent in front of customers until his team trusts its answers.

    Learn more about Actabl:

    Mentioned:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (8)

  3. Why Hospitality Training Fails Without the Right Culture - Paul Martin

    14 min

    In this episode, hospitality trainer Paul Martin explains why employee training often fails when workplace culture doesn't support learning and development. Through the story of an experienced F&B manager …

    Notes de l’épisode

    In this episode, hospitality trainer Paul Martin explains why employee training often fails when workplace culture doesn't support learning and development. Through the story of an experienced F&B manager who learned to become a more effective mentor, Paul illustrates how leadership changes help employees build confidence, take initiative, and create better guest experiences. He also shares why leaders need to encourage experimentation, support employees through mistakes, and create an environment where people feel comfortable developing new skills. You'll hear why building the right culture is essential to making hospitality training effective and helping teams reach their potential.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  4. How to Spot More Opportunities to Serve Guests - Paul Martin

    11 min

    In this episode, Paul Martin shares how becoming more observant helps hospitality professionals recognize opportunities to better serve their guests.Through stories and practical examples from his work with …

    Notes de l’épisode

    In this episode, Paul Martin shares how becoming more observant helps hospitality professionals recognize opportunities to better serve their guests.

    Through stories and practical examples from his work with hospitality teams, he explains the difference between reacting to guest requests and proactively shaping their experiences. Paul also explores how changing the way we think about our roles helps us notice opportunities we might otherwise miss, develop confidence, and create more personal and memorable hospitality experiences.

    Mentioned in this episode:

    More from our series with Paul Martin:

    Learn more about Paul Martin:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  5. How to Build Real Confidence in Hospitality - Paul Martin

    7 min

    In this episode, Paul Martin explains what it takes to build genuine confidence in serving and connecting with guests. Drawing on his experiences as a bartender, he shares why confidence develops through …

    Notes de l’épisode

    In this episode, Paul Martin explains what it takes to build genuine confidence in serving and connecting with guests. Drawing on his experiences as a bartender, he shares why confidence develops through practice, repetition, and learning from both successes and failures, rather than trying to psych yourself up. Paul also explores why developing confidence takes time and how understanding what works, what doesn't, and why helps hospitality professionals become more effective in their interactions with guests.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  6. Why Five-Star Service Isn't Enough - Paul Martin

    11 min

    In this episode, Paul Martin, the founder of Mixxa, challenges the idea that five-star service always creates memorable guest experiences. Drawing on a personal experience at a luxury hotel, he explains how …

    Notes de l’épisode

    In this episode, Paul Martin, the founder of Mixxa, challenges the idea that five-star service always creates memorable guest experiences. Drawing on a personal experience at a luxury hotel, he explains how rigid service standards can make even excellent hospitality feel predictable and impersonal. Paul shares why exceptional hospitality requires more than following a script, and how leaders can create environments where employees have the freedom and confidence to respond to guests in more personal, creative, and meaningful ways.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  7. How I Found Meaning and Purpose in Hospitality - Paul Martin

    12 min

    In this episode, Paul Martin, the founder of Mixxa, a hospitality transformation consultancy, shares his journey from washing dishes to becoming an accomplished bartender and helping others develop their …

    Notes de l’épisode

    In this episode, Paul Martin, the founder of Mixxa, a hospitality transformation consultancy, shares his journey from washing dishes to becoming an accomplished bartender and helping others develop their hospitality skills. He reflects on how his love of entertaining people led him to find meaning and purpose through connecting with guests and creating memorable experiences. Paul also shares how his motivation has evolved over the years, from enjoying the personal satisfaction of serving others to helping hospitality professionals recognize their strengths and reach their potential.

    Watch Paul's TEDx talk, mentioned in this episode.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  8. What We've Learned About Bringing Teams & Companies Together - Roman Pedan, Kasa

    9 min

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares what it took to bring Mint House onto Kasa's operating system and into its team and culture.Roman also shares the before-and-after results …

    Notes de l’épisode

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares what it took to bring Mint House onto Kasa's operating system and into its team and culture.

    Roman also shares the before-and-after results, and how the pressure he wrote about in his Fortune article will drive more consolidation: AI will make the biggest companies bigger and the smallest more powerful.

    See photos from Josiah's recent stay at Mint House 70 Pine by Kasa

    This is Part 4 of our series with Roman Pedan this week:

    Roman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  9. How We Help Other Companies Run Hotels on Our Operating System - Roman Pedan, Kasa

    12 min

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares how Powered by Kasa can put the operating system Kasa built behind other hotel companies.In this episode, Roman talks about his Fortune article …

    Notes de l’épisode

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares how Powered by Kasa can put the operating system Kasa built behind other hotel companies.

    In this episode, Roman talks about his Fortune article on the "barbell effect": AI will make the biggest companies bigger and the smallest more powerful.

    This is Part 3 of our series with Roman Pedan this week:

    Roman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  10. How We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa

    14 min

    Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that.In Part 2 of our series this week with Roman, you'll hear why …

    Notes de l’épisode

    Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that.

    In Part 2 of our series this week with Roman, you'll hear why automating one task inside a fragmented tech stack just moves the bottleneck, how Kasa built its own PMS, guest-facing AI agent and housekeeping system so it could rearrange the factory floor, and how accounting and revenue management roles change once the routine work runs on its own. Roman also explains why this is still hard, even for an operator that has been doing it for years.

    More from our series with Roman:

    Go deeper:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  11. Do You Have the Data You Need for What You Want to Do with AI? (Stephen German, Actabl) [Sponsor Bonus]

    14 min

    In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project.The research: State of Hotel AI: Fall 2026 findings …

    Notes de l’épisode

    In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project.

    The research: State of Hotel AI: Fall 2026 findings

    Learn more about the technology discussed:

    Earlier conversations with Stephen:

    This episode is sponsored by Actabl

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (8)

  12. How We Make Room for "Hall of Fame Hosting" - Roman Pedan, Kasa

    12 min

    Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality. Following a recent stay at Mint House 70 Pine by Kasa, Josiah and Roman …

    Notes de l’épisode

    Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality.

    Following a recent stay at Mint House 70 Pine by Kasa, Josiah and Roman discuss the hiring practices, training, and operational systems behind Kasa's commitment to being "Hall of Fame hosts." Roman explains how Kasa has expanded into more traditional hotel operations and evolved from using AI copilots to autonomous agents handling routine tasks. You'll hear how technology and operational efficiency give hospitality teams more opportunities to focus on guests and deliver exceptional service.

    Watch our 2024 conversation on YouTube

    See photos from Josiah's recent stay at Mint House 70 Pine by Kasa


    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  13. Mews on Muse: What Consumer Adoption of AI Agents Means for Hotels - Richard Valtr [Sponsor Bonus]

    38 min

    In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore his vision of a “thinking hotel,” where connected …

    Notes de l’épisode

    In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore his vision of a “thinking hotel,” where connected information helps teams make better decisions and provide more personal hospitality.

    He explains why your rates should follow the data even when it disagrees with your sense of what the hotel is worth, how a knowledge base that learns from guest conversations could give your team something new to say at check-in, and how agents could lower distribution costs while making it harder to oversell your location. You’ll also hear his iPhone analogy for open hotel tech and what teams can build with Mews Automations.

    Related listening and resources:

    This episode is sponsored by Mews

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (13)

  14. What AI Does and Doesn't Change About Hotel Investing - Tom Deighton & Zach Demuth, TBD Companies

    36 min

    In this episode, Tom Deighton and Zach Demuth, co-founders of TBD Companies, discuss how they're using AI to evaluate opportunities, understand the value of hotel brands, and bring their experience to a …

    Notes de l’épisode

    In this episode, Tom Deighton and Zach Demuth, co-founders of TBD Companies, discuss how they're using AI to evaluate opportunities, understand the value of hotel brands, and bring their experience to a two-person team. They also explain how they plan to use operating results to improve future decisions, while keeping human judgment and the guest experience central.

    Earlier conversations with Zach: Tariffs, Unfolding Travel Trends, and San Francisco's Comeback, Luxury Hospitality Trends, Opportunities, and Innovation, and Top Hospitality Trends to Watch.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (13)

  15. How a Farmers Market Brings San Francisco Together - Steve Pulliam, Heart of the City Farmers'​ Market

    21 min

    In this San Francisco Sundays episode, Steve Pulliam, Executive Director of Heart of the City Farmers' Market in San Francisco, shares how a farmer-run market welcomes every shopper while coordinating …

    Notes de l’épisode

    In this San Francisco Sundays episode, Steve Pulliam, Executive Director of Heart of the City Farmers' Market in San Francisco, shares how a farmer-run market welcomes every shopper while coordinating about 50 independent businesses without micro-managing them. You'll hear why the market keeps a waiting list instead of filling every space, and how the team rebuilt its flow after moving across the street.

    Learn more:


    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  16. From Shake Shack to Building a Brazilian Pousada Around Connection - Brandy Cerne

    35 min

    In this episode, Brandy Cerne, owner of O Portalzinho, shares how she built a property around connection between guests after years in brand marketing at Shake Shack and Sofar Sounds. You'll hear how she …

    Notes de l’épisode

    In this episode, Brandy Cerne, owner of O Portalzinho, shares how she built a property around connection between guests after years in brand marketing at Shake Shack and Sofar Sounds. You'll hear how she funded the opening, why she works on showing guests the value instead of cutting costs, and how a small team without uniforms makes the place feel like a friend's house.

    Follow Brandy and O Portalzinho:

    Brandy's writing on building the pousada (Brand by Brandy):

    Mentioned in this episode:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  17. How We Run Small Hotels Profitably - Avi Brosh, Palisociety

    14 min

    Avi Brosh, founder and chief creative officer of Palisociety, explains how he makes small hotels work as businesses by combining design and fiscal discipline with shared operating resources. He shares how he …

    Notes de l’épisode

    Avi Brosh, founder and chief creative officer of Palisociety, explains how he makes small hotels work as businesses by combining design and fiscal discipline with shared operating resources. He shares how he matches costs and oversight to each property, what changed when he brought experienced operators onto the team, and where he sees AI helping while preserving personal hospitality.

    Also see:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  18. Placemaking: Creating Places That Make Neighborhoods More Special - Avi Brosh, Palisociety

    7 min

    Avi Brosh, founder and chief creative officer of Palisociety, shares how he creates hotels that celebrate their neighborhoods while bringing his own sensibility to each place. He explains why making spaces for …

    Notes de l’épisode

    Avi Brosh, founder and chief creative officer of Palisociety, shares how he creates hotels that celebrate their neighborhoods while bringing his own sensibility to each place. He explains why making spaces for people to use and enjoy is his way of living hospitably, and we discuss the different ways we can contribute to hospitality.

    Also see:

    Mentioned in this episode: Avi on Masters of Moments with Jake Wurzak, episode 54, “Inside the Palisociety Collection of Boutique Hotels”.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  19. How Avi Brosh Built Palisociety to Provide Independent Hospitality at Scale

    13 min

    Avi Brosh, founder and CEO of Palisociety, shares how he built an independent hotel company at scale, starting with a single hotel in West Hollywood. He explains why he stayed focused on smaller neighborhood …

    Notes de l’épisode

    Avi Brosh, founder and CEO of Palisociety, shares how he built an independent hotel company at scale, starting with a single hotel in West Hollywood. He explains why he stayed focused on smaller neighborhood hotels, what he learned from taking on larger properties, and how he's expanding the company's reach while preserving its independent spirit.

    Also see:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  20. Taste and Courage - Avi Brosh, Palisociety

    11 min

    Avi Brosh, founder and CEO of Palisociety, shares what shaped his taste and the courage behind his creative approach. He reflects on his mother's example and his upbringing around horses, then explains why …

    Notes de l’épisode

    Avi Brosh, founder and CEO of Palisociety, shares what shaped his taste and the courage behind his creative approach. He reflects on his mother's example and his upbringing around horses, then explains why he deliberately breaks down perfection to make his hotels feel more authentic. Hear how he keeps his vision for excellence at the center of creative decisions while working with his in-house team to bring it to life.

    Also see: The Innkeeper Behind Palisociety: Meet Avi Brosh

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  21. The Innkeeper Behind Palisociety: Meet Avi Brosh

    11 min

    In this episode, Avi Brosh, founder and CEO of Palisociety, shares childhood memories of European hotels, his unexpected shift from real estate development to hospitality, and why he sees himself as an …

    Notes de l’épisode

    In this episode, Avi Brosh, founder and CEO of Palisociety, shares childhood memories of European hotels, his unexpected shift from real estate development to hospitality, and why he sees himself as an innkeeper. Hear how that perspective shapes the responsibility he takes for the places he creates.

    Mentioned in this episode: Avi's conversation with Dan Ryan on Defining Hospitality, Episode 38: Going to California.

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  22. How I Think About AI as a Hotel CFO - Paul Mengacci, Desert Hospitality Management

    10 min

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business. He explains why his team is adding AI Insights …

    Notes de l’épisode

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business. He explains why his team is adding AI Insights for Hotel Effectiveness, why the bigger payoff with AI is getting hotel managers away from their computers, and how more time with team members and guests shows up in bottom-line results.

    Learn more about Paul Mengacci on LinkedIn

    More with Paul:

    Mentioned in this episode: Actabl AI for hotels

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  23. How We Turn Hotel Revenue Into Bottom-Line Profit - Paul Mengacci, Desert Hospitality Management

    23 min

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect forecasts to operating decisions, and use lessons …

    Notes de l’épisode

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect forecasts to operating decisions, and use lessons from the results to improve the next forecast. He also shares why better training and deeper use of technology can help improve profitability.

    Learn more about Paul Mengacci on LinkedIn

    Mentioned in this episode:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  24. How I Learned to See the Whole Hotel Business - Paul Mengacci, Desert Hospitality Management

    15 min

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel business. He reflects on his career in operations and …

    Notes de l’épisode

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel business. He reflects on his career in operations and finance, the people who helped him grow, and how those experiences shape the way he leads today.

    Learn more: Paul Mengacci on LinkedIn

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  25. AI-First Hotel Technology and the Art of Possibility - Kevin King, Shiji International

    38 min

    What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years of investment in connected technology to develop …

    Notes de l’épisode

    What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years of investment in connected technology to develop AI with hotel companies, simplify complex workflows, and give teams more time with guests.

    We discuss why Shiji took time to establish the right foundations for AI, how it's changing the way their teams build technology, and a late-checkout development example that shows what having work done for you could look like. Kevin also offers guidance on choosing technology partners and shares his vision for the "art of possibility": systems that learn how people need to work.

    Learn more about the technology discussed:

    Read the article discussed: Shiji AI·R: Transitioning to an AI-First Hospitality Platform.

    This episode is sponsored by Shiji International

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (12)

  26. Cornell Professor and Hotel Owner: What Changed for Me - Chris Anderson

    10 min

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca …

    Notes de l’épisode

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca.

    You'll hear why owning a property where most guests return year after year gave him a different perspective on pricing than others, why the inn closes during its slower periods so his team can travel and be with family, and what getting close to operations—then stepping back from it—taught him.

    Listen to my earlier conversations with Chris:

    More from Chris: ckanderson.com

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  27. What I've Learned About How Hotel Leaders Learn - Chris Anderson, Cornell

    9 min

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he's learned about how hotel leaders learn, from …

    Notes de l’épisode

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he's learned about how hotel leaders learn, from teaching both 20-year-old undergraduates and 65-year-old seasoned leaders. You'll hear how Chris keeps learning himself, why real learning is supposed to feel inefficient, and why AI is bringing hands-on, learn-by-doing skill-building back to leaders in their 40s, 50s, and 60s.

    Chris's course: AI in Hospitality certificate (eCornell)

    Listen to my earlier conversation with Chris: Why Hotels Can't Wait on AI

    More from Chris: ckanderson.com

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

  28. Stewarding Little River Inn as a Fifth-Generation Innkeeper - Cally Coombs

    34 min

    In this episode, Cally Coombs, the fifth-generation innkeeper at Little River Inn, shares how her family's inn on California's Mendocino Coast keeps changing while remaining loved by locals and …

    Notes de l’épisode

    In this episode, Cally Coombs, the fifth-generation innkeeper at Little River Inn, shares how her family's inn on California's Mendocino Coast keeps changing while remaining loved by locals and visitors alike. You'll hear why the bar stays exactly as it is while everything else is up for grabs, how a loyalty program for the rainy months brings guests back when the coast is quiet, and why giving your team real authority only works when they care enough to listen first.

    Mentioned in this episode:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (15)

  29. Why Hotel Guest Satisfaction Is Rising - Andrea Stokes, J.D. Power

    36 min

    Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and …

    Notes de l’épisode

    Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and shared spaces, why responsive human service still matters alongside mobile check-in, and what operators can learn from food and beverage. We also discuss how J.D. Power benchmarks large third-party hotel management companies.

    Learn more:

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Chapitres (13)

  30. Research: The State of AI in the Hotel Industry - Josiah Mackenzie

    11 min

    Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying …

    Notes de l’épisode

    Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying off today, and what's holding them back.

    The research

    Related episodes

    A few more resources:

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

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