Hospitality Daily Podcast

1. Kishan Dahya, CTO at AI Hospitality Group: Making AI Pay Off in Hotels

   14.11.202656 Min.Als Nächstes

   In this episode, Kishan Dahya, the Co-Founder and Chief Technology Officer at AI Hospitality Group, shares his take on what it takes for AI to show up on a hotel's P&L. He walks through how AIHG turns work …

   Shownotes

   In this episode, Kishan Dahya, the Co-Founder and Chief Technology Officer at AI Hospitality Group, shares his take on what it takes for AI to show up on a hotel's P&L. He walks through how AIHG turns work into steps agents can run, how token costs determine whether AI saves money, and why the opportunity now is in implementation rather than just smarter models.

   Connect with Kishan on LinkedIn and learn more about AI Hospitality Group.

   Mentioned in this episode: The Ameswell Hotel

   Watch Kishan's AI for Hoteliers videos on LinkedIn: Episode 1, Agents, simplified and Episode 2, on personal agents and OTAs.

   Hear AIHG co-founder and CEO Sloan Dean on why he built AI Hospitality Group.

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

   Kapitel (16)

   1. 0:00Introduction
   2. 1:58Growing Up in a Hotel Family
   3. 4:47From Hospitality to Software
   4. 8:30Starting AI Hospitality Group
   5. 12:43Why Hotel Owners Need a New Model
   6. 14:34What AI-Native Hotel Management Looks Like
   7. 17:30Building AI Agents for Hotel Operations
   8. 20:09Turning AI Into Bottom-Line Savings
   9. 24:07Keeping AI Costs Under Control
   10. 26:17Freeing GMs to Focus on Hospitality
   11. 28:13Using AI for Proactive Sales
   12. 30:09Turning Physical Work Into Usable Data
   13. 33:46Getting Hotel Teams on Board
   14. 38:56Agents, Skills, and Automations Explained
   15. 43:17Making AI Reliable at Scale
   16. 49:42Where AI Goes Next

   Transkript

2. He Leads Tech Support for 180,000+ Hoteliers and Shares What You Should Expect From Your Tech Partner - Chuck Dalton, Actabl [Sponsor Bonus]

   13.11.202628 Min.Als Nächstes

   In this episode, Chuck Dalton, VP of Support at Actabl, shares how he builds support around the person calling in, with hospitality-experienced people on his teams. An engineer on the ninth floor fixing a …

   Shownotes

   In this episode, Chuck Dalton, VP of Support at Actabl, shares how he builds support around the person calling in, with hospitality-experienced people on his teams. An engineer on the ninth floor fixing a chiller needs something different than a VP of finance getting numbers to owners. You'll hear why a technology partner can't stop at "not our issue" when an integration breaks, where AI can get hotel teams a faster answer, and why Chuck won't put an AI agent in front of customers until his team trusts its answers.

   Learn more about Actabl:

   • Alice (ranked #1 in concierge software on HotelTechReport)
   • ProfitSword
   • Hotel Effectiveness
   • Transcendent
   • Altitude

   Mentioned:

   • Kellogg Center at Michigan State
   • Zendesk
   • What Smart Hotel Owners Are Focusing on Now with Andrew Arthurs
   • The story behind Altitude with Stephen German
   • How We Choose Technology Partners in the AI Era with Matt Schwartz

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

   Kapitel (8)

   1. 0:00Introduction
   2. 1:16From Bellman to Hotel Technology
   3. 7:57Building Support Around Each Person
   4. 12:28Why "Not Our Issue" Isn't Enough
   5. 15:18Setting a High Bar for AI Support
   6. 20:31AI as Help, Not Deflection
   7. 23:58Solving Weekend Problems
   8. 26:48The Work Behind the Scenes

   Transkript

3. Why Hospitality Training Fails Without the Right Culture - Paul Martin

   13.11.202614 Min.Als Nächstes

   In this episode, hospitality trainer Paul Martin explains why employee training often fails when workplace culture doesn't support learning and development. Through the story of an experienced F&B manager …

   Shownotes

   In this episode, hospitality trainer Paul Martin explains why employee training often fails when workplace culture doesn't support learning and development. Through the story of an experienced F&B manager who learned to become a more effective mentor, Paul illustrates how leadership changes help employees build confidence, take initiative, and create better guest experiences. He also shares why leaders need to encourage experimentation, support employees through mistakes, and create an environment where people feel comfortable developing new skills. You'll hear why building the right culture is essential to making hospitality training effective and helping teams reach their potential.

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

4. How to Spot More Opportunities to Serve Guests - Paul Martin

   12.11.202611 Min.Als Nächstes

   In this episode, Paul Martin shares how becoming more observant helps hospitality professionals recognize opportunities to better serve their guests.Through stories and practical examples from his work with …

   Shownotes

   In this episode, Paul Martin shares how becoming more observant helps hospitality professionals recognize opportunities to better serve their guests.

   Through stories and practical examples from his work with hospitality teams, he explains the difference between reacting to guest requests and proactively shaping their experiences. Paul also explores how changing the way we think about our roles helps us notice opportunities we might otherwise miss, develop confidence, and create more personal and memorable hospitality experiences.

   Mentioned in this episode:

   • Watch Derren Brown's The Secret of Luck, the television experiment Paul references about recognizing opportunities and how our behavior influences what we perceive as luck.

   More from our series with Paul Martin:

   • Part 1: How I Found Meaning and Purpose in Hospitality — Paul shares his career journey and how connecting with people became his source of purpose.
   • Part 2: Why Five-Star Service Isn't Enough — Why service standards alone don't guarantee memorable guest experiences.
   • Part 3: How to Build Real Confidence in Hospitality — How practice, experience, and learning from mistakes develop confidence.

   Learn more about Paul Martin:

   • Connect with Paul on LinkedIn
   • Visit Mixxa

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

5. How to Build Real Confidence in Hospitality - Paul Martin

   11.11.20267 Min.Als Nächstes

   In this episode, Paul Martin explains what it takes to build genuine confidence in serving and connecting with guests. Drawing on his experiences as a bartender, he shares why confidence develops through …

   Shownotes

   In this episode, Paul Martin explains what it takes to build genuine confidence in serving and connecting with guests. Drawing on his experiences as a bartender, he shares why confidence develops through practice, repetition, and learning from both successes and failures, rather than trying to psych yourself up. Paul also explores why developing confidence takes time and how understanding what works, what doesn't, and why helps hospitality professionals become more effective in their interactions with guests.

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

6. Why Five-Star Service Isn't Enough - Paul Martin

   10.11.202611 Min.Als Nächstes

   In this episode, Paul Martin, the founder of Mixxa, challenges the idea that five-star service always creates memorable guest experiences. Drawing on a personal experience at a luxury hotel, he explains how …

   Shownotes

   In this episode, Paul Martin, the founder of Mixxa, challenges the idea that five-star service always creates memorable guest experiences. Drawing on a personal experience at a luxury hotel, he explains how rigid service standards can make even excellent hospitality feel predictable and impersonal. Paul shares why exceptional hospitality requires more than following a script, and how leaders can create environments where employees have the freedom and confidence to respond to guests in more personal, creative, and meaningful ways.

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

7. How I Found Meaning and Purpose in Hospitality - Paul Martin

   09.11.202612 Min.Als Nächstes

   In this episode, Paul Martin, the founder of Mixxa, a hospitality transformation consultancy, shares his journey from washing dishes to becoming an accomplished bartender and helping others develop their …

   Shownotes

   In this episode, Paul Martin, the founder of Mixxa, a hospitality transformation consultancy, shares his journey from washing dishes to becoming an accomplished bartender and helping others develop their hospitality skills. He reflects on how his love of entertaining people led him to find meaning and purpose through connecting with guests and creating memorable experiences. Paul also shares how his motivation has evolved over the years, from enjoying the personal satisfaction of serving others to helping hospitality professionals recognize their strengths and reach their potential.

   Watch Paul's TEDx talk, mentioned in this episode.

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

   Transkript

8. What We've Learned About Bringing Teams & Companies Together - Roman Pedan, Kasa

   07.11.20269 Min.Als Nächstes

   In this episode, Roman Pedan, the founder and CEO of Kasa, shares what it took to bring Mint House onto Kasa's operating system and into its team and culture.Roman also shares the before-and-after results …

   Shownotes

   In this episode, Roman Pedan, the founder and CEO of Kasa, shares what it took to bring Mint House onto Kasa's operating system and into its team and culture.

   Roman also shares the before-and-after results, and how the pressure he wrote about in his Fortune article will drive more consolidation: AI will make the biggest companies bigger and the smallest more powerful.

   See photos from Josiah's recent stay at Mint House 70 Pine by Kasa

   This is Part 4 of our series with Roman Pedan this week:

   • Part 1: How We Make Room for "Hall of Fame Hosting"
   • Part 2: How We Built Our AI Native Operating System for Hospitality
   • Part 3: How We Help Other Companies Run Hotels on Our Operating System

   Roman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

   Transkript

9. How We Help Other Companies Run Hotels on Our Operating System - Roman Pedan, Kasa

   06.11.202612 Min.Als Nächstes

   In this episode, Roman Pedan, the founder and CEO of Kasa, shares how Powered by Kasa can put the operating system Kasa built behind other hotel companies.In this episode, Roman talks about his Fortune article …

   Shownotes

   In this episode, Roman Pedan, the founder and CEO of Kasa, shares how Powered by Kasa can put the operating system Kasa built behind other hotel companies.

   In this episode, Roman talks about his Fortune article on the "barbell effect": AI will make the biggest companies bigger and the smallest more powerful.

   This is Part 3 of our series with Roman Pedan this week:

   • Part 1: How We Make Room for "Hall of Fame Hosting"
   • Part 2: How We Built Our AI Native Operating System for Hospitality

   Roman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model

   A few more resources:

   • If you're new to Hospitality Daily, start here.
   • You can send me a message here with questions, comments, or guest suggestions
   • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
   • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
   • If you want to advertise on Hospitality Daily, here are the ways we can work together.

   If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

   Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

10. How We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa

    05.11.202614 Min.Als Nächstes

    Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that.In Part 2 of our series this week with Roman, you'll hear why …

    Shownotes

    Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that.

    In Part 2 of our series this week with Roman, you'll hear why automating one task inside a fragmented tech stack just moves the bottleneck, how Kasa built its own PMS, guest-facing AI agent and housekeeping system so it could rearrange the factory floor, and how accounting and revenue management roles change once the routine work runs on its own. Roman also explains why this is still hard, even for an operator that has been doing it for years.

    More from our series with Roman:

    • Part 1: How We Make Room for "Hall of Fame Hosting"

    Go deeper:

    • Our 2024 conversation on Kasa's earlier AI work: How We Improve Service and Profits With AI
    • Roman in Fortune: AI will make the biggest companies bigger and the smallest more powerful. Hotels show who gets squeezed
    • Roman on The Modern Hotelier: Building a Tech-Forward Hotel Brand

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

11. Do You Have the Data You Need for What You Want to Do with AI? (Stephen German, Actabl) [Sponsor Bonus]

    05.11.202614 Min.Als Nächstes

    In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project.The research: State of Hotel AI: Fall 2026 findings …

    Shownotes

    In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project.

    The research: State of Hotel AI: Fall 2026 findings

    Learn more about the technology discussed:

    • Actabl Data Services: Managed Data Feed, Managed Data Warehouse, and Forward-Deployed Engineering
    • How Avion Hospitality Built the Data Foundation for Hotel AI (case study)
    • Good Hotel Data Is Hard to Get Right. Actabl Just Got a Patent for It.
    • Hotel AI that Works: Actabl's AI platform
    • ProfitSword
    • Actabl Launches Forward-Deployed Engineering for the Hotel Industry

    Earlier conversations with Stephen:

    • AI Only Works for Hotels in This Order
    • The story behind Actabl Altitude
    • Stephen on the digital night audit

    This episode is sponsored by Actabl

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (8)

    1. 0:00Introduction
    2. 1:51Where AI starts: governed data
    3. 2:56Do hotel companies have the data they need?
    4. 4:19Why ProfitSword data can be trusted
    5. 5:58Getting a head start on your data
    6. 6:58Partners over one-and-done technology
    7. 8:45Why management companies work with Actabl
    8. 10:12A data warehouse you own

    Transkript

12. How We Make Room for "Hall of Fame Hosting" - Roman Pedan, Kasa

    04.11.202612 Min.Als Nächstes

    Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality. Following a recent stay at Mint House 70 Pine by Kasa, Josiah and Roman …

    Shownotes

    Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality.

    Following a recent stay at Mint House 70 Pine by Kasa, Josiah and Roman discuss the hiring practices, training, and operational systems behind Kasa's commitment to being "Hall of Fame hosts." Roman explains how Kasa has expanded into more traditional hotel operations and evolved from using AI copilots to autonomous agents handling routine tasks. You'll hear how technology and operational efficiency give hospitality teams more opportunities to focus on guests and deliver exceptional service.

    Watch our 2024 conversation on YouTube

    See photos from Josiah's recent stay at Mint House 70 Pine by Kasa

    
    

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

13. Mews on Muse: What Consumer Adoption of AI Agents Means for Hotels - Richard Valtr [Sponsor Bonus]

    03.11.202638 Min.Als Nächstes

    In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore his vision of a “thinking hotel,” where connected …

    Shownotes

    In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore his vision of a “thinking hotel,” where connected information helps teams make better decisions and provide more personal hospitality.

    He explains why your rates should follow the data even when it disagrees with your sense of what the hotel is worth, how a knowledge base that learns from guest conversations could give your team something new to say at check-in, and how agents could lower distribution costs while making it harder to oversell your location. You’ll also hear his iPhone analogy for open hotel tech and what teams can build with Mews Automations.

    Related listening and resources:

    • Destination AI
    • Our previous conversation with Richard: Hotel Tech & AI Deep Dive
    • Hospitality Is Eating the World: an earlier conversation with Richard
    • Richard on the importance of friction in hospitality

    This episode is sponsored by Mews

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (13)

    1. 0:00Introduction
    2. 1:18Mews, Muse and Personal AI Agents
    3. 4:59Why Hotel Tech Should Feel Like TikTok
    4. 7:32When the Data Challenges Your Rates
    5. 11:10Why a PMS Alone Isn't Enough
    6. 14:08The Thinking Hotel
    7. 17:16Software, Not Coworkers
    8. 19:14Why Hospitality Could Gain From AI
    9. 24:32The iPhone Model for Hotel Tech
    10. 29:06What AI Agents Mean for OTA Costs
    11. 30:41Helping AI Find Your Best-Fit Guests
    12. 32:43Hotels as the Trusted Local Source
    13. 34:24Automations and Experience Programming

    Transkript

14. What AI Does and Doesn't Change About Hotel Investing - Tom Deighton & Zach Demuth, TBD Companies

    02.11.202636 Min.Als Nächstes

    In this episode, Tom Deighton and Zach Demuth, co-founders of TBD Companies, discuss how they're using AI to evaluate opportunities, understand the value of hotel brands, and bring their experience to a …

    Shownotes

    In this episode, Tom Deighton and Zach Demuth, co-founders of TBD Companies, discuss how they're using AI to evaluate opportunities, understand the value of hotel brands, and bring their experience to a two-person team. They also explain how they plan to use operating results to improve future decisions, while keeping human judgment and the guest experience central.

    Earlier conversations with Zach: Tariffs, Unfolding Travel Trends, and San Francisco's Comeback, Luxury Hospitality Trends, Opportunities, and Innovation, and Top Hospitality Trends to Watch.

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (13)

    1. 0:00Intro
    2. 1:48TBD Companies
    3. 2:58Tom's career journey
    4. 5:49Zach's career journey
    5. 9:34Where they see opportunity
    6. 12:43When is a hotel brand worth the cost?
    7. 18:39Using AI without outsourcing judgment
    8. 20:35Screening more opportunities
    9. 22:42Learning from hotel performance
    10. 25:00What large investors already do well
    11. 27:39Choosing hotel technology that creates value
    12. 29:48How AI could change owner-brand relationships
    13. 32:24Closing thoughts

    Transkript

15. How a Farmers Market Brings San Francisco Together - Steve Pulliam, Heart of the City Farmers'​ Market

    01.11.202621 Min.Als Nächstes

    In this San Francisco Sundays episode, Steve Pulliam, Executive Director of Heart of the City Farmers' Market in San Francisco, shares how a farmer-run market welcomes every shopper while coordinating …

    Shownotes

    In this San Francisco Sundays episode, Steve Pulliam, Executive Director of Heart of the City Farmers' Market in San Francisco, shares how a farmer-run market welcomes every shopper while coordinating about 50 independent businesses without micro-managing them. You'll hear why the market keeps a waiting list instead of filling every space, and how the team rebuilt its flow after moving across the street.

    Learn more:

    • Heart of the City Farmers' Market
    • Steve Pulliam on LinkedIn

    
    

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Transkript

16. From Shake Shack to Building a Brazilian Pousada Around Connection - Brandy Cerne

    01.11.202635 Min.Als Nächstes

    In this episode, Brandy Cerne, owner of O Portalzinho, shares how she built a property around connection between guests after years in brand marketing at Shake Shack and Sofar Sounds. You'll hear how she …

    Shownotes

    In this episode, Brandy Cerne, owner of O Portalzinho, shares how she built a property around connection between guests after years in brand marketing at Shake Shack and Sofar Sounds. You'll hear how she funded the opening, why she works on showing guests the value instead of cutting costs, and how a small team without uniforms makes the place feel like a friend's house.

    Follow Brandy and O Portalzinho:

    • O Portalzinho on Instagram
    • O Portalzinho website
    • Brandy Cerne on LinkedIn

    Brandy's writing on building the pousada (Brand by Brandy):

    • 3 places, 3 hospitality influences, on what she took from Shake Shack, Sofar Sounds and hostels
    • Pousada 101: A crash course on what this whole thing is
    • O Portalzinho turns 2 months old! Here's everything I've learned so far
    • O Portalzinho turns 1!

    Mentioned in this episode:

    • Union Square Hospitality Group and Danny Meyer's book Setting the Table
    • Susan Jeffers, author of Feel the Fear and Do It Anyway
    • Brett McManus of Après Inn, the Vermont innkeeper Brandy mentions: his first episode with Casey McManus and his one-year check-in

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Transkript

17. How We Run Small Hotels Profitably - Avi Brosh, Palisociety

    30.10.202614 Min.Als Nächstes

    Avi Brosh, founder and chief creative officer of Palisociety, explains how he makes small hotels work as businesses by combining design and fiscal discipline with shared operating resources. He shares how he …

    Shownotes

    Avi Brosh, founder and chief creative officer of Palisociety, explains how he makes small hotels work as businesses by combining design and fiscal discipline with shared operating resources. He shares how he matches costs and oversight to each property, what changed when he brought experienced operators onto the team, and where he sees AI helping while preserving personal hospitality.

    Also see:

    • The Innkeeper Behind Palisociety: Meet Avi Brosh
    • Taste and Courage
    • How Avi Brosh Built Palisociety to Provide Independent Hospitality at Scale
    • Placemaking: Creating Places That Make Neighborhoods More Special

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

18. Placemaking: Creating Places That Make Neighborhoods More Special - Avi Brosh, Palisociety

    29.10.20267 Min.Als Nächstes

    Avi Brosh, founder and chief creative officer of Palisociety, shares how he creates hotels that celebrate their neighborhoods while bringing his own sensibility to each place. He explains why making spaces for …

    Shownotes

    Avi Brosh, founder and chief creative officer of Palisociety, shares how he creates hotels that celebrate their neighborhoods while bringing his own sensibility to each place. He explains why making spaces for people to use and enjoy is his way of living hospitably, and we discuss the different ways we can contribute to hospitality.

    Also see:

    • The Innkeeper Behind Palisociety: Meet Avi Brosh
    • Taste and Courage
    • How Avi Brosh Built Palisociety to Provide Independent Hospitality at Scale

    Mentioned in this episode: Avi on Masters of Moments with Jake Wurzak, episode 54, “Inside the Palisociety Collection of Boutique Hotels”.

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

19. How Avi Brosh Built Palisociety to Provide Independent Hospitality at Scale

    28.10.202613 Min.Als Nächstes

    Avi Brosh, founder and CEO of Palisociety, shares how he built an independent hotel company at scale, starting with a single hotel in West Hollywood. He explains why he stayed focused on smaller neighborhood …

    Shownotes

    Avi Brosh, founder and CEO of Palisociety, shares how he built an independent hotel company at scale, starting with a single hotel in West Hollywood. He explains why he stayed focused on smaller neighborhood hotels, what he learned from taking on larger properties, and how he's expanding the company's reach while preserving its independent spirit.

    Also see:

    • The Innkeeper Behind Palisociety: Meet Avi Brosh
    • Taste and Courage

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

20. Taste and Courage - Avi Brosh, Palisociety

    27.10.202611 Min.Als Nächstes

    Avi Brosh, founder and CEO of Palisociety, shares what shaped his taste and the courage behind his creative approach. He reflects on his mother's example and his upbringing around horses, then explains why …

    Shownotes

    Avi Brosh, founder and CEO of Palisociety, shares what shaped his taste and the courage behind his creative approach. He reflects on his mother's example and his upbringing around horses, then explains why he deliberately breaks down perfection to make his hotels feel more authentic. Hear how he keeps his vision for excellence at the center of creative decisions while working with his in-house team to bring it to life.
    
    Also see: The Innkeeper Behind Palisociety: Meet Avi Brosh

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

21. The Innkeeper Behind Palisociety: Meet Avi Brosh

    26.10.202611 Min.Als Nächstes

    In this episode, Avi Brosh, founder and CEO of Palisociety, shares childhood memories of European hotels, his unexpected shift from real estate development to hospitality, and why he sees himself as an …

    Shownotes

    In this episode, Avi Brosh, founder and CEO of Palisociety, shares childhood memories of European hotels, his unexpected shift from real estate development to hospitality, and why he sees himself as an innkeeper. Hear how that perspective shapes the responsibility he takes for the places he creates.

    Mentioned in this episode: Avi's conversation with Dan Ryan on Defining Hospitality, Episode 38: Going to California.

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Transkript

22. How I Think About AI as a Hotel CFO - Paul Mengacci, Desert Hospitality Management

    23.10.202610 Min.Als Nächstes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business. He explains why his team is adding AI Insights …

    Shownotes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business. He explains why his team is adding AI Insights for Hotel Effectiveness, why the bigger payoff with AI is getting hotel managers away from their computers, and how more time with team members and guests shows up in bottom-line results.

    Learn more about Paul Mengacci on LinkedIn

    More with Paul:

    • How We Turn Hotel Revenue Into Bottom-Line Profit
    • How I Learned to See the Whole Hotel Business

    Mentioned in this episode: Actabl AI for hotels

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

23. How We Turn Hotel Revenue Into Bottom-Line Profit - Paul Mengacci, Desert Hospitality Management

    22.10.202623 Min.Als Nächstes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect forecasts to operating decisions, and use lessons …

    Shownotes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect forecasts to operating decisions, and use lessons from the results to improve the next forecast. He also shares why better training and deeper use of technology can help improve profitability.

    Learn more about Paul Mengacci on LinkedIn

    Mentioned in this episode:

    • Paul on Actabl’s webinar: From Momentum to Margin: The H1 Hotel Profitability Story
    • Actabl’s recap: H1 2026 Hotel Profitability: What Drove Revenue and Margin Growth
    • Actabl technology: ProfitSword and Hotel Effectiveness

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

24. How I Learned to See the Whole Hotel Business - Paul Mengacci, Desert Hospitality Management

    22.10.202615 Min.Als Nächstes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel business. He reflects on his career in operations and …

    Shownotes

    In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel business. He reflects on his career in operations and finance, the people who helped him grow, and how those experiences shape the way he leads today.

    Learn more: Paul Mengacci on LinkedIn

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

25. AI-First Hotel Technology and the Art of Possibility - Kevin King, Shiji International

    14.10.202638 Min.Als Nächstes

    What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years of investment in connected technology to develop …

    Shownotes

    What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years of investment in connected technology to develop AI with hotel companies, simplify complex workflows, and give teams more time with guests.

    We discuss why Shiji took time to establish the right foundations for AI, how it's changing the way their teams build technology, and a late-checkout development example that shows what having work done for you could look like. Kevin also offers guidance on choosing technology partners and shares his vision for the "art of possibility": systems that learn how people need to work.

    Learn more about the technology discussed:

    • Daylight PMS
    • Shiji Platform
    • Meridian Experiences

    Read the article discussed: Shiji AI·R: Transitioning to an AI-First Hospitality Platform.

    This episode is sponsored by Shiji International

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (12)

    1. 0:00Introduction
    2. 1:37What AI-first means for hospitality
    3. 3:47Building AI responsibly
    4. 9:10Connecting the guest journey
    5. 12:45Building Daylight
    6. 16:29How AI changes technology development
    7. 22:09Giving hotel teams more time with guests
    8. 27:19AI-powered late checkout
    9. 30:04AI for back-of-house workflows
    10. 32:20How to evaluate technology partners
    11. 33:40The art of possibility
    12. 35:47Systems that learn how people work

    Transkript

26. Cornell Professor and Hotel Owner: What Changed for Me - Chris Anderson

    13.10.202610 Min.Als Nächstes

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca …

    Shownotes

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca.

    You'll hear why owning a property where most guests return year after year gave him a different perspective on pricing than others, why the inn closes during its slower periods so his team can travel and be with family, and what getting close to operations—then stepping back from it—taught him.

    Listen to my earlier conversations with Chris:

    • Why Hotels Can't Wait on AI
    • What I've Learned About How Hotel Leaders Learn

    More from Chris: ckanderson.com

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

27. What I've Learned About How Hotel Leaders Learn - Chris Anderson, Cornell

    12.10.20269 Min.Als Nächstes

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he's learned about how hotel leaders learn, from …

    Shownotes

    In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he's learned about how hotel leaders learn, from teaching both 20-year-old undergraduates and 65-year-old seasoned leaders. You'll hear how Chris keeps learning himself, why real learning is supposed to feel inefficient, and why AI is bringing hands-on, learn-by-doing skill-building back to leaders in their 40s, 50s, and 60s.

    Chris's course: AI in Hospitality certificate (eCornell)

    Listen to my earlier conversation with Chris: Why Hotels Can't Wait on AI

    More from Chris: ckanderson.com

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

28. Stewarding Little River Inn as a Fifth-Generation Innkeeper - Cally Coombs

    12.10.202634 Min.Als Nächstes

    In this episode, Cally Coombs, the fifth-generation innkeeper at Little River Inn, shares how her family's inn on California's Mendocino Coast keeps changing while remaining loved by locals and …

    Shownotes

    In this episode, Cally Coombs, the fifth-generation innkeeper at Little River Inn, shares how her family's inn on California's Mendocino Coast keeps changing while remaining loved by locals and visitors alike. You'll hear why the bar stays exactly as it is while everything else is up for grabs, how a loyalty program for the rainy months brings guests back when the coast is quiet, and why giving your team real authority only works when they care enough to listen first.

    Mentioned in this episode:

    • Little River Inn
    • Rain Chasers (the inn's program for stays from November to April)
    • Little River Inn Golf & Tennis
    • Little River Inn packages (including the Cioppino Dinner Package)
    • Pet-friendly stays at Little River Inn
    • Little River Inn dining and Ole's Whale Watch Bar
    • Visit Mendocino
    • Mendocino Coast Clinics (beneficiary of the Crab Cake Cook-Off)

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (15)

    1. 0:00Introduction
    2. 2:04Growing Up on Property
    3. 3:25The Story of Little River Inn
    4. 6:05What Guests Come Here For
    5. 9:09Leaving to Come Back
    6. 10:30Why Guests Return for the People
    7. 11:26Keep the Bar, Change Everything Else
    8. 14:08Locals as the Welcoming Committee
    9. 15:40Innkeepers Working Together
    10. 19:19A Loyalty Program for Rainy Months
    11. 21:39Secret Gardens and Pickleball
    12. 23:25Travel with Pets
    13. 25:04Lessons From a Finnish Grandfather
    14. 26:00Stewardship and Future-Proofing
    15. 27:43Giving the Team Authority

    Transkript

29. Why Hotel Guest Satisfaction Is Rising - Andrea Stokes, J.D. Power

    30.09.202636 Min.Als Nächstes

    Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and …

    Shownotes

    Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and shared spaces, why responsive human service still matters alongside mobile check-in, and what operators can learn from food and beverage. We also discuss how J.D. Power benchmarks large third-party hotel management companies.
    
    Learn more:

    • 2026 North America Hotel Guest Satisfaction Index Study
    • 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark
    • 2023 conversation: How J.D. Power studies hotel guest satisfaction
    • 2024 conversation: Changing guest expectations and hotel management

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Kapitel (13)

    1. 0:00Introduction
    2. 1:13Thirty Years of Guest Data
    3. 5:12Gen Z
    4. 8:21Catching Up on Deferred Renovations
    5. 10:10The 2026 Jump in Every Segment
    6. 13:06Front Desk, Responsiveness, and Training
    7. 16:32Why Guests Still Want People
    8. 18:57Guests Are Eating On Property Again
    9. 21:34The Price Shock Has Worn Off
    10. 23:18AI Search, Influencers, and Smart TVs
    11. 26:54Personalization's Unfinished Promise
    12. 28:44Ranking Third-Party Managers
    13. 32:50Closing

    Transkript

30. Research: The State of AI in the Hotel Industry - Josiah Mackenzie

    29.09.202611 Min.Als Nächstes

    Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying …

    Shownotes

    Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying off today, and what's holding them back.

    The research

    • State of Hotel AI: Fall 2026 findings
    • Take the survey to get the full benchmarking data set

    Related episodes

    • Destination AI: How I Built the #1 Hospitality AI Event From Scratch (Nazpari Aydin)
    • Stop Guessing About AI. See What Hotel Leaders Are Actually Doing (Nazpari Aydin)
    • AI is the Tool. Mindset is the Operating System. Hospitality is the Outcome. (Danica Smith)
    • How Loews Hotels Puts AI to Work for Guests and Teams (Dan Kornick, Loews Hotels)

    A few more resources:

    • If you're new to Hospitality Daily, start here.
    • You can send me a message here with questions, comments, or guest suggestions
    • If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
    • Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
    • If you want to advertise on Hospitality Daily, here are the ways we can work together.

    If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

    Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

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