Within the Trenches Ep 674

Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana.

Episode topics –

• How childhood experiences and early influences led to a career in public safety

• Challenges and rewards of working in a small-town emergency services environment

• The realities of 911 call-taking, from life-or-death moments to routine requests

• The impact of critical incidents and the importance of mental resilience

• Details about the "Listen Again" initiative focused on improving emergency communication through curiosity and compassion

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].