Within the Trenches Ep 671

Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The progress and challenges of ride-alongs, staffing, and cross-training in modern dispatch centers

• How Ashley transitioned from dispatcher to supervisor and her strategies for building a positive team culture

• Mental health struggles, the importance of self-care, and the impact of therapy on career sustainability

• Changes in training new dispatchers and the shift toward a more supportive, inclusive atmosphere

• Real-life critical incidents, including officer-involved shootings, and their lasting effect on perspective and practice

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].