Within the Trenches Ep 667

Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI.

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Episode topics –

• Jen's early influences and journey into public safety dispatching

• Evolution of technology and the dispatch center, from dot matrix printers to gaming monitors

• Handling critical and emotionally challenging calls and their long-term impact

• The importance of mentorship, humility, and celebrating wins in the dispatch center

• Navigating retirement, identity, and mental health in a demanding 911 career

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].