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Crisis What Crisis with Andy Coulson

Crisis What Crisis with Andy Coulson

NeuLEWIS MOODY: His Ultimate Campaign11.11.2026 · 59 Min.
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11. Nov. 2026

Über den Podcast

Hard-earned lessons from people who've faced the worst and come back stronger. Hosted by Andy Coulson. Follow for weekly insights into the art of the rebuild. Crisis What Crisis? is powered by Kingsley Napley — the lawyers you want in your corner when the pressure is on. Visit kingsleynapley.co.uk

Folgen 231

  1. LEWIS MOODY: His Ultimate Campaign

    59 Min.Staffel 7 · Folge 211

    Lewis Moody was one of the most fearless players in world rugby. Known as “Mad Dog” for the reckless courage he brought to the pitch, he won seven Premiership titles and two Heineken Cups with Leicester, earned …

    Shownotes

    Lewis Moody was one of the most fearless players in world rugby. Known as “Mad Dog” for the reckless courage he brought to the pitch, he won seven Premiership titles and two Heineken Cups with Leicester, earned 71 England caps, and played every match of the triumphant 2003 World Cup campaign – coming off the bench in the final to win the lineout that set up Jonny Wilkinson’s unforgettable drop goal.

    But his career was also a relentless test of how much his body could take: sixteen operations, repeated fights back to fitness, and years of severe colitis before a shoulder injury forced him to retire in 2012. Then, in September 2025, aged just 47, Lewis was diagnosed with motor neurone disease – a fatal, incurable condition that attacks the brain and spinal cord.

    His response has been characteristically fearless, and strikingly open. He announced the diagnosis within weeks, let cameras into his family’s most difficult conversations for the deeply moving documentary Lewis Moody vs MND, and has raised well over a million pounds for MND causes. This is the crisis that can’t be trained, tackled or competed into submission – where the challenge is no longer to keep pushing, but to accept help and find purpose in what comes next.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM LEWIS

    1. Break the mountain into daily steps. When a challenge is too big to face as a whole, shrink it to what you can do today.
    2. Get to clarity fast, then act. Lewis can reach a decision with very little information and move – sometimes a flaw, but in a crisis, a gift. Once he was clear on going public with his diagnosis, he didn’t agonise; he acted within weeks. Don’t let the search for certainty keep you frozen.
    3. Pressure is a positive; stress is the pile-up. Lewis came alive under pressure – he used the anxiety to focus his energy and perform. Stress was different: the moment too many things stacked up and the container overflowed.
    4. The single most freeing thing he learned was that the brain can be trained like any other muscle. Give the critical inner voice a name, create a little distance from it, and you stop mistaking its noise for the truth.
    5. You don’t have to fight the sadness. His instinct was always to stay upbeat and distract himself. A therapist told him it was okay to let the sadness be sad. Accepting it, rather than battling it, turned out to be the stronger thing.

    CHAPTERS

    04:12 – Sent off at Twickenham: the day control left his body

    09:23 – Finding opportunity in adversity

    11:33 – Intrusive thoughts he never spoke about

    16:47 – We are not our thoughts

    19:50 – A promise to his dad at Twickenham, aged 14

    22:01 – Losing his father to Alzheimer’s

    23:28 – Turning anxiety into performance

    27:48 – The colitis he hid at the height of his career

    31:00 – The 2003 World Cup

    35:23 – Why losing rugby hit harder than his MND diagnosis

    37:58 – The twitching muscle, and the two weeks that followed

    42:49 – Why he chose to go public

    45:38 – Lewis’s greatest fear

    48:28 – The conversations he’ll treasure

    55:02 – “Just keep on rowing”: what resilience means now

    BUY LEWIS’S BOOK

    Fronting Up – https://www.headline.co.uk/titles/lewis-moody/fronting-up/9781035447800/

    FOLLOW LEWIS MOODY

    Instagram – https://www.instagram.com/lewismoody7/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

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    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio).

  2. RICHARD DEARLOVE'S CRISIS COMPASS

    5 Min.Staffel 7 · Folge 210

    Former Chief of MI6 Sir Richard Dearlove has spent much of his life at the heart of crises that have shaped the world. From Cold War espionage behind the Iron Curtain to 9/11, the war in Afghanistan and even a …

    Shownotes

    Former Chief of MI6 Sir Richard Dearlove has spent much of his life at the heart of crises that have shaped the world. From Cold War espionage behind the Iron Curtain to 9/11, the war in Afghanistan and even a rocket attack on MI6 headquarters, Richard knows what it means to operate under extraordinary pressure.

    As the man known as ‘C’, he was responsible for decisions with Britain's national security at stake.

    In this bonus episode of Crisis What Crisis?, I sit down with Richard to discuss his Crisis Compass. The four points of navigation he turns to when facing crisis — a person, a habit, a comfort and a piece of advice.

    If you haven’t heard our full conversation yet, we explore his extraordinary 38-year career in intelligence, from being recruited at just 21 to leading MI6 through 9/11, and what a lifetime in the shadows has taught him about resilience, making difficult decisions and keeping a cool head in a crisis.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    01:07 A Person – His wife Rosalind, the influence of his parents and his instinct for self-reliance.

    01:43 A Habit – Fly-fishing. The challenge of fishing on the Tamar and the Test, where nothing else matters.

    02:22 A Comfort – Joseph Conrad’s Nostromo, a good glass of red wine and a collection of 700 bottles.

    03:37 A Piece of Advice – Making a decision is the easy part. The real challenge is putting it into action.

    FOLLOW THE ONE DECISION PODCAST

    https://www.instagram.com/onedecisionpodcast/

    LISTEN TO THE ONE DECISION PODCAST

    https://podcasts.apple.com/gb/podcast/one-decision/id1583753742

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Gem Hall (video)

  3. SIR RICHARD DEARLOVE: The Making of a Spymaster

    59 Min.Staffel 7 · Folge 209

    Sir Richard Dearlove is one of the world’s greatest living spymasters. He joined MI6 in 1966 at the age of 21, and over nearly four decades ran agents under intense Cold War surveillance in Nairobi, Prague …

    Shownotes

    Sir Richard Dearlove is one of the world’s greatest living spymasters. He joined MI6 in 1966 at the age of 21, and over nearly four decades ran agents under intense Cold War surveillance in Nairobi, Prague, Paris, Geneva and Washington, before rising in 1999 to become Chief of the Service — the role known simply as C. His five years at the top were among the most turbulent in the Service’s history: his headquarters was struck by a rocket, 9/11 remade the global security landscape, and Britain went to war in Afghanistan and Iraq.

    Since leaving the shadows, Sir Richard has built a second, very public life — Master of Pembroke College, Cambridge, business adviser, outspoken commentator, and co-host of the hugely successful foreign-affairs podcast One Decision.

    In this conversation, Andy Coulson lifts the bonnet, as far as Sir Richard will allow, on the experiences that formed him, the decisions that defined him, and the lessons a lifetime in intelligence can offer the rest of us.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM RICHARD

    1. Grasp your opportunities – don’t wait for luck. A successful career isn’t handed to you by chance. It comes from spotting the opening when it appears, and trusting your instinct for how to handle it.
    2. Build a team you can trust. Pick dependable, loyal, focused people, lean on them, and let them carry the weight.
    3. Self-pity gets you nowhere. The Dearlove family creed was simple: you get on with life. Whatever you’re facing, someone has faced worse and carried on.
    4. The most dangerous problems don’t arrive with a bang; they build quietly while no one's looking. Start putting them right today, not when it’s too late.

    CHAPTERS

    07:15 – What resilience really means to a spymaster

    08:54 – His father: an amputee who won Olympic silver on crutches

    11:50 – Boarding school at four, and the making of a tough character

    13:18 – The tap on the shoulder: joining MI6 at 21

    18:58 – Prague: a life lived under constant surveillance

    21:07 – Running a double agent behind the Iron Curtain

    24:36 – How to read who holds up under pressure – and who cracks

    28:03 – Becoming C

    30:22 – The rocket attack on MI6

    33:36 – 9/11: a shock, but not a surprise

    39:07 – Iraq, the intelligence, and his quarrel with Chilcot

    42:10 – Leaving the Service

    46:51 – Russia, China and the end of the rules-based order

    56:25 – Bond, Le Carré, and the myth of MI6

    FOLLOW THE ONE DECISION PODCAST

    https://www.instagram.com/onedecisionpodcast/

    LISTEN TO THE ONE DECISION PODCAST

    https://podcasts.apple.com/gb/podcast/one-decision/id1583753742

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Gem Hall (video)

  4. RICHARD COLES'S CRISIS COMPASS

    3 Min.Staffel 7 · Folge 209Bonus

    Reverend Richard Coles has lived multiple lives — pop star, priest, broadcaster, novelist. But the greatest crisis of his life came in the form of someone he loved deeply. Richard watched helplessly as his …

    Shownotes

    Reverend Richard Coles has lived multiple lives — pop star, priest, broadcaster, novelist. But the greatest crisis of his life came in the form of someone he loved deeply.

    Richard watched helplessly as his partner David grappled with an addiction that cost David his job, his licence from the bishop, and ultimately his life.

    In this bonus episode of Crisis What Crisis, I sit down with Richard to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.

    If you haven’t heard the full conversation yet — his journey from pop star to priest, the AIDS epidemic that shaped his generation, his years with David, and what he’s learned about hope in the aftermath of loss — go back and find it in the feed. It’s well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:50 A Person – His circle of friends since his teenage years, now neighbours on the South Coast.

    01:23 A Habit – Singing. Every Tuesday in the Brighton Festival Chorus.

    01:49 A Comfort – Cooking. The whole ritual, start to finish — yes, including the washing up

    02:31 A Piece of Advice – From a friend’s motto: “Be authentic and engage.” Work out who you are. Step into the world.

    BUY RICHARD’S BOOK

    A Carol and a Killing – https://geni.us/ACAROLANDAKILLING

    FOLLOW RICHARD COLES

    Instagram – www.instagram.com/revrichardcoles/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio).

  5. REVEREND RICHARD COLES: Beginning Again When the Life You Knew Is Taken Away

    54 Min.Staffel 7 · Folge 208

    Few people have lived as many lives as Richard Coles. In the 1980s he was the keyboard-playing half of the Communards, whose “Don’t Leave Me This Way” was the biggest-selling single of 1986 – taking him, almost …

    Shownotes

    Few people have lived as many lives as Richard Coles. In the 1980s he was the keyboard-playing half of the Communards, whose “Don’t Leave Me This Way” was the biggest-selling single of 1986 – taking him, almost overnight, from the dole queue to flying aboard Concorde and the full pop-star life.

    Then, the gay socialist atheist who set out, in all seriousness, to bring down the government through the power of pop, became, of all things, a Church of England priest. Then a celebrated broadcaster, a best-selling novelist, a Strictly contestant, and the inspiration for the BBC sitcom Rev.

    But behind the reinventions runs a thread of profound loss. As AIDS swept through his world in the 1980s, Richard watched a third of his circle die – the formative crisis, he says, of his adult life. At 17, before any of the fame, he survived a breakdown and an overdose he fully intended to be his last act. And decades later came the greatest loss of all: his partner David.

    In this conversation, Andy Coulson explores a life in which crisis has repeatedly been the doorway to transformation – and what Richard has learned about loss, faith, forgiveness, and how we begin again when the life we knew is taken from us. His latest crime novella, A Carol and a Killing, is out this month.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM RICHARD

    1. Sometimes you just have to step forward. You may be uncertain, apprehensive, but stepping forward, into the unknown, is how a new chapter begins. Crises are unavoidable; the opportunity is in not being defeated by them.
    2. When you get something badly wrong, face it, own it, make amends – and then let yourself be forgiven. Richard did a thing he remains ashamed of. What mattered wasn’t that he deserved forgiveness, but that he sought it, took his medicine, and learned to live with having been forgiven.
    3. Get less interested in yourself. The habits of self-loathing are hard to shake, but Richard found relief not through endless self-examination but through caring less about his own importance – and turning his attention outward, to other people.

    CHAPTERS

    05:34 – Realising he was gay in a hostile world

    12:10 – Seventeen, a breakdown, and the overdose he meant to be final

    15:37 – Escape to London, and the friendships that still anchor him

    18:26 – Bringing down the government through the power of pop

    20:50 – The socialists who were, secretly, perfect Thatcherites

    21:40 – Dole queue to Concorde – and the toll fame takes

    29:35 – AIDS – the formative crisis

    31:29 – The lie he told, the shame he carries, and seeking forgiveness

    35:02 – The atheist who walked into a church and came out a believer

    38:07 – Walking away from a life he loved to train for the priesthood

    45:21 – Loving an addict

    50:51 – Learning to live a life around the loss, not without it

    BUY RICHARD’S BOOK

    A Carol and a Killing – https://geni.us/ACAROLANDAKILLING

    FOLLOW RICHARD COLES

    Instagram – www.instagram.com/revrichardcoles/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video), Gem Hall (video).

  6. JO TUTCHENER SHARP'S CRISIS COMPASS

    8 Min.Staffel 7 · Folge 207

    Jo Tutchener Sharp is the founder of fashion brand Scamp & Dude. In 2015, with two young boys at home, she suffered a brain haemorrhage and was told she needed major, life-saving surgery. Faced as she saw it …

    Shownotes

    Jo Tutchener Sharp is the founder of fashion brand Scamp & Dude. In 2015, with two young boys at home, she suffered a brain haemorrhage and was told she needed major, life-saving surgery. Faced as she saw it with the pearly gates, she felt regret that her positive impact on the world had not been significant enough — so she made herself a promise. If she survived, she would change all that...

    In this bonus episode of Crisis What Crisis, I sit down with Jo to discuss her Crisis Compass. The four points of navigation that she turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.

    Our full conversation was recorded live at the BizFest Festival in Essex. If you haven't heard it yet, go back and find it in the feed. It's well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    01:29 A Person – Her husband Rob, business partner and the man who literally saved her life in a hospital room

    03:55 A Habit – Paddle every morning. At the club she's not Scamp & Dude Jo, she's Paddle Jo

    05:10 A Comfort – A hot bubble bath with the door locked, and cold-water lake swims — being in water

    05:50 A Piece of Advice – Stay positive. Good things can come from bad things, if your mind is open to it

    FOLLOW JO

    Instagram – https://www.instagram.com/scampanddudejo/?hl=en

    FOLLOW SCAMP & DUDE

    Instagram – https://www.instagram.com/scampanddude/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

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    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio)

  7. JO TUTCHENER SHARP: I faced the pearly gates and felt regret

    30 Min.Staffel 7 · Folge 206

    Recorded live at BizFest in Essex, this is the story of how a near-death moment became a £16 million business.Jo Tutchener Sharp had built a successful career – running the beauty division of Purple PR, leading …

    Shownotes

    Recorded live at BizFest in Essex, this is the story of how a near-death moment became a £16 million business.

    Jo Tutchener Sharp had built a successful career – running the beauty division of Purple PR, leading communications at Estée Lauder, then founding her own agency, Beauty Scene, and growing it to a turnover of around £5 million. In 2015, with two young boys at home, she decided to step away. But the stress of the exit took a physical toll, and shortly afterwards she suffered a brain haemorrhage that could bleed again at any moment, with potentially fatal consequences.

    Facing what she calls her "pearly gates" moment, Jo was overwhelmed not by fear but by regret – the feeling that, were she to die tomorrow, she would not have made a big enough mark on the world.

    So Jo made herself a promise: if she survived, she would dedicate the rest of her life to doing good. Just eleven months after brain surgery, Scamp & Dude was born, a clothing brand with purpose stitched into its heart. Today Scamp & Dude turns over £16 million a year, has donated 4.5 million products to charitable causes, and given more than 95,000 scarves to women starting chemotherapy. For her work Jo was awarded an OBE for services to fashion and charity.

    In this business episode, Andy Coulson explores how Jo turned a life-threatening crisis into a moment of opportunity, and what it really takes to build a brand where purpose, family and commercial success pull in the same direction.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM JO

    1. Take the calculated risk, not the leap of faith. Jo lined up five clients and £25,000 a month in fees before she resigned from Estée Lauder. De-risk the jump before you make it.
    2. Build the business around the life you actually want. Jo walked away from a £5m agency because it cost her time with her kids. Scamp & Dude was designed the opposite way – with her family built into it. Success isn't just the turnover; it's whether the business gives you the life you wanted.
    3. Purpose is the engine that keeps you going when it gets hard. For Jo it's charity; for you it might be something else entirely – but find the reason you're really doing it, because that's what stops you quitting.
    4. Awareness can be worth more than margin. Know which parts of your business are there to make money and which are there to build the brand, and don't confuse the two.

    CHAPTERS

    07:04 – Why a great job still wasn't enough

    08:50 – How to de-risk backing yourself before you jump

    10:11 – Walking away from a £5m business to get her life back

    10:24 – Stress and the warning she ignored

    13:54 – Choosing one last Christmas before brain surgery

    15:30 – Waking up alive, and the promise made in a hospital bed

    19:42 – Hospital bed to product in eleven months

    24:34 – The Super Scarf mission, and 95,000 women starting chemo

    26:54 – How to turn your hardest moment into your superpower

    READ MORE ABOUT THE SUPER SCARF MISSION

    https://scampanddude.com/pages/superscarvesmission

    FOLLOW JO

    Instagram – https://www.instagram.com/scampanddudejo/?hl=en

    FOLLOW SCAMP & DUDE

    Instagram – https://www.instagram.com/scampanddude/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

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    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  8. MIKE SOUTAR'S CRISIS COMPASS

    6 Min.Staffel 7 · Folge 206Bonus

    Mike Soutar is an entrepreneur, publishing titan and the forensic interviewer familiar to millions from BBC’s The Apprentice.In this bonus episode of Crisis What Crisis, Mike shares the four points of personal …

    Shownotes

    Mike Soutar is an entrepreneur, publishing titan and the forensic interviewer familiar to millions from BBC’s The Apprentice.

    In this bonus episode of Crisis What Crisis, Mike shares the four points of personal navigation he relies on when life gets hard: a person, a habit, a comfort and a single piece of advice.

    If you haven’t heard our full conversation yet, go back and find it in the feed. It’s packed with hard-earned lessons about risk, resilience and leadership.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit https://www.kingsleynapley.co.uk for more details.

    CHAPTERS

    00:42 A Person – His wife Bev, the rock and centre of his world

    01:27 A Piece of Advice – “A great day in the office is when you lose more arguments than you win”

    02:48 A Comfort – The jangly optimism of 1980s Scottish pop

    04:28 A Habit – The daily wet-shaving ritual that centres him

    BUY MIKE'S BOOK

    Next Gen CEO: Leadership Lessons for an Uncertain World – https://www.amazon.co.uk/Next-Gen-CEO-Lessons-Uncertain/dp/1035095726

    FOLLOW MIKE SOUTAR

    Instagram – https://www.instagram.com/mike_soutar/?hl=en

    LinkedIn – https://www.linkedin.com/in/mike-soutar/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – https://www.instagram.com/crisiswhatcrisispodcast

    TikTok – https://www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video).

  9. MIKE SOUTAR: The Apprentice star on the real ingredients for success

    1 Std. 10 Min.Staffel 7 · Folge 205

    Millions know Mike Soutar as the forensic interviewer on The Apprentice, the Scottish voice across the boardroom table for the last 15 years. But long before the television, he built one of the most remarkable …

    Shownotes

    Millions know Mike Soutar as the forensic interviewer on The Apprentice, the Scottish voice across the boardroom table for the last 15 years. But long before the television, he built one of the most remarkable careers in British media – on a deceptively simple formula of hard work, optimism and self-belief.

    In this business episode, we go back to the beginning. Mike started out at 17 writing horoscopes and romantic fiction at DC Thomson in Dundee, working on hot metal presses with a pencil he wasn't allowed to replace until it was a stub. By his early 20s he was editing Smash Hits. He went on to turn FHM into the biggest-selling monthly magazine in Britain, launched some of the country's best-known titles, and sat on the board of IPC when it was sold to Time Warner for more than £1 billion.

    But the biggest turning point of his career came not in a boardroom, but in a hospital bed. In 2006, at the height of his corporate success, a chicken Caesar wrap left him seriously ill, his organs beginning to fail, unsure whether he'd survive. Lying there, he asked himself whether he had ever really tested himself — and the honest answer was no. So he walked away from the security of corporate life, raised £4 million in five weeks, remortgaged his home and launched ShortList.

    His new book, Next Gen CEO, is about how the next generation of leaders can navigate an age of AI and uncertainty by becoming, of all things, more human.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM MIKE

    1. Optimism without a plan is just naivety. When ShortList failed on day one, hope didn't save it, a plan did.
    2. Investors back people first, ideas second. Ideas change the moment they meet the real world. What backers are really buying is you.
    3. When you're fighting a difficult boss, keep it principled, not personal. Argue for the customer, not for yourself, and keep bringing the data. It's very hard for anyone to argue against a case built on what's genuinely right for the people you serve.
    4. Chasing purpose. Mike had sold his company, had the money and the status, and still felt hollow. He thought what was missing was a job, instead it was a purpose..

    CHAPTERS

    06:38 – Why AI makes human leadership more valuable, not less

    10:13 – Whether a self-made career is still possible in a flat economy

    14:59 – How instability early on can forge the drive to control your own destiny

    21:42 – Fake it till you make it: backing yourself into a job you're not ready for

    24:27 – The FHM playbook: build in service of your customer, not your advertiser

    28:43 – Why he left a hit at its peak – and what fear of failure does to founders

    32:12 – How to stand your ground with a boss who holds all the cards

    39:41 – The near-death moment that asked him: have you ever really tested yourself?

    44:23 – Losing control, and what to do when you're forced out

    46:27 – How he raised £4 million in five weeks – and why investors really said yes

    50:16 – The launch-day disaster, and the case for protecting your team from the panic

    53:22 – The £1 million opportunity he turned down – and the lesson in why

    55:03 – Why success and status left him feeling hollow – and what actually fixed it

    59:15 – Knowing when a job isn't worth your reputation, and walking away

    01:03:27 – What 15 years on The Apprentice taught him about how to treat people

    BUY MIKE'S BOOK

    Next Gen CEO: Leadership Lessons for an Uncertain World – https://www.amazon.co.uk/Next-Gen-CEO-Lessons-Uncertain/dp/1035095726

    FOLLOW MIKE SOUTAR

    Instagram – https://www.instagram.com/mike_soutar/?hl=en

    LinkedIn – https://www.linkedin.com/in/mike-soutar/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

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    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  10. UNDERSTANDING PERSPECTIVE: How to Find It When You Need It Most

    23 Min.Staffel 7 · Folge 204

    Perspective is one of the most useful tools we have in crisis – a way of taking pressure out of a difficult moment, stepping back and working out what really matters.In this special compilation episode of …

    Shownotes

    Perspective is one of the most useful tools we have in crisis – a way of taking pressure out of a difficult moment, stepping back and working out what really matters.

    In this special compilation episode of Crisis What Crisis, I share the story of the five most terrifying days of my own life and revisit four extraordinary guests whose lives have been shaped, and sometimes almost undone, by the pursuit of perspective.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:41 The worst experience of my life

    05:06 Timbaland – the bullet that's still inside him, and why he refuses to take it out

    06:05 Dame Stephanie Shirley – the Kindertransport and the neighbours who kept asking, "aren't you lucky to be saved?"

    12:48 James Landale – seeing death across a crowded room, and the tank of coloured poison he can still return to

    14:30 Rory Stewart – the frozen body in the snow, sitting down happy to die, and the dog that saved him

    19:29 The Belmarsh swear jar – how the words you use shape the size of the crisis

    21:50 Four things I take from all of this

    LISTEN TO THE FULL EPISODES:

    Timbaland – https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000634317774

    Dame Stephanie Shirley – https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000680629888

    James Landale – https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000642157416

    Rory Stewart – https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000608962048

    FOLLOW THE GUESTS:

    Timbaland – https://www.instagram.com/timbaland/?hl=en

    Rory Stewart – https://www.instagram.com/rorystewartuk/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Johnny Seifert (audio)

  11. UNDERSTANDING ANXIETY: Why It Isn't the Enemy

    43 Min.Staffel 7 · Folge 203

    In this country, one in six of us will experience significant anxiety at some point in our lives. It's an epidemic that doesn't care about class, wealth, gender, age or race – and yet, as this episode argues …

    Shownotes

    In this country, one in six of us will experience significant anxiety at some point in our lives. It's an epidemic that doesn't care about class, wealth, gender, age or race – and yet, as this episode argues, anxiety isn't the enemy. It's information. A signal to be read, not a fault to be removed.

    In this special compilation episode, Andy Coulson draws on his own experience of anxiety attacks and revisits six past guests – a broadcaster, a journalist, a content creator, an adventurer, a designer and a cellist – who each faced anxiety in a very different form and found their own way to live alongside it.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley.

    Visit www.kingsleynapley.co.uk for more details.

    FULL EPISODES:

    Steve Peters: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000547878428

    Christian O'Connell: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000659675816

    Bryony Gordon: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000650752366

    Alex Goldie: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000729186695

    Mark Beaumont: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000618838895

    Anya Hindmarch: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000768689727

    Julian Lloyd Webber: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000779874143

    FOLLOW THE GUESTS:

    Christian O'Connell: https://www.instagram.com/mrchristianoconnell/?hl=en

    Bryony Gordon: https://www.instagram.com/bryonygordon/?hl=en

    Alex Goldie: https://www.instagram.com/goldiealexx/?hl=en

    Mark Beaumont: https://www.instagram.com/mrmarkbeaumont/?hl=en

    Anya Hindmarch: https://www.instagram.com/anyahindmarch/?hl=en

    Julian Lloyd Webber: https://www.instagram.com/julian.lloydwebber/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Johnny Seifert (audio)

  12. ERIN BAKER'S CRISIS COMPASS

    3 Min.Staffel 7 · Folge 203Bonus

    Most guests give me their Crisis Compass looking back on a crisis they've survived. Erin Baker is different. Her partner died just 12 weeks before this recording, and she is, by her own account, exhausted by …

    Shownotes

    Most guests give me their Crisis Compass looking back on a crisis they've survived. Erin Baker is different. Her partner died just 12 weeks before this recording, and she is, by her own account, exhausted by the demand to keep being strong.

    These four points aren't hard-won wisdom viewed from calmer shores — they're the things holding her up as we speak. That, I think, makes them rarer and more valuable than almost any compass I've been given.

    In this bonus episode of Crisis What Crisis, I sit down with Erin to discuss her Crisis Compass. The four points of navigation that she turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.

    If you haven't heard the full conversation yet, go back and find it in the feed. It's well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:52 A Person – Her Frant village church community, and the stability they've offered when everything else is in flux

    01:23 A Piece of Advice – A day at a time. The most hypocritical advice she could pass on — and the only one that works now

    01:57 A Comfort – Writing. It's her career because it was her comfort first

    02:09 A Habit – Paint by numbers. Half an hour of something absolutely mindless

    FOLLOW ERIN'S WRITING

    Postcards from Grief – https://erinbaker1001.substack.com/

    FOLLOW ERIN BAKER

    Instagram – https://www.instagram.com/erinbakerauto/?hl=en

    LinkedIn – https://www.linkedin.com/in/erin-baker-58901a48/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  13. ERIN BAKER: “I'm sick and tired of being resilient”

    1 Std. 10 Min.Staffel 7 · Folge 202

    This is a very unusual episode. It is rare that we would choose to have someone join us on the podcast so close to their crisis – usually our guests come to these conversations with the clarity that a few …

    Shownotes

    This is a very unusual episode. It is rare that we would choose to have someone join us on the podcast so close to their crisis – usually our guests come to these conversations with the clarity that a few years' distance can bring. Erin Baker is just weeks on from the death of her partner, James, and still very much living in it. What she offers instead of distance is something rarer: the raw, unfiltered honesty of someone grieving out loud, in real time.

    A warning – this conversation is powerful and at times very difficult, and some of the themes may be upsetting.

    Erin Baker is one of the most respected motoring journalists in the country – the youngest and only female motoring editor on Fleet Street in her day. But in the autumn of last year, her life came apart. Her partner of thirteen years, James, was diagnosed with an aggressive, terminal brain tumour, and the blows kept coming: her father died, one of her sons was rushed to hospital, the family dog was put down, and a car was written off in a collision with a deer. Wave after wave, all at once. Then, this year, James died. He was 53.

    Rather than retreat, Erin made the conscious decision to grieve in public, writing for The Times and keeping a diary on Substack called Postcards from Grief, documenting James's dying, the days since, and the unexpected things his death has taught her. She joins Andy for a conversation about resilience and its limits, about loss and control, about black humour and love, and about what actually carries us through the very worst of it. She is, without a shadow of a doubt, someone we can all learn from.

    POWERED BY KINGSLEY NAPLEY

    Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on.

    Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM ERIN

    1. Being "strong" can be a trap. If people decide you're resilient, they assume you're coping – and leave you to it. Sometimes the bravest thing is to admit you're not fine, and to ask for the help you need.
    2. Honesty is what makes people feel less alone. It's not the tidy, theory-shaped version of grief that helps others but the messy, unguarded truth. Say the thing that feels too close to the bone; it's often the thing someone else desperately needs to hear.
    3. You can't control the future, because it doesn't exist yet. Make your plans, but hold them loosely, they're only ideas of what you'd like to happen. Learning to live a day at a time is the only way through.
    4. Find your release. For Erin it was writing, walking in nature, even paint-by-numbers – something meditative to pour the fear and grief into. When you can't carry it all in your head, give it somewhere to go.

    CHAPTERS

    03:37 – “I'm sick and tired of being resilient”: the exhaustion of always being the strong

    07:52 – Grieving out loud: the decision to write through it

    11:55 – The formidable mother, and a childhood that built the muscle

    13:55 – Keep buggering on

    15:20 – Fighting her way to Cambridge, and up a male-dominated newsroom

    20:23 – Meeting James

    23:05 – The life that looked perfect from the outside – and wasn't

    25:08 – The Amazon night shift: the proudest she ever was of him

    30:30 – The diagnosis

    39:49 – When the blows kept coming

    47:02 – Her son's seizure: the worst thing she's ever seen

    51:02 – Learning to hold your plans loosely

    53:22 – The last night, and a hug she'll never forget

    57:04 – The chaos of loss

    1:06:05 – The stranger by the roadside who knew exactly what to say

    FOLLOW ERIN'S WRITING

    Postcards from Grief – https://erinbaker1001.substack.com/

    FOLLOW ERIN BAKER

    Instagram – https://www.instagram.com/erinbakerauto/?hl=en

    LinkedIn – https://www.linkedin.com/in/erin-baker-58901a48/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  14. JULIAN LLOYD WEBBER'S CRISIS COMPASS

    5 Min.Staffel 7 · Folge 202Bonus

    Julian Lloyd Webber spent half a century as one of the world's great cellists — and then had to discover who he was without the instrument that had defined his existence. In this bonus episode of Crisis What …

    Shownotes

    Julian Lloyd Webber spent half a century as one of the world's great cellists — and then had to discover who he was without the instrument that had defined his existence.

    In this bonus episode of Crisis What Crisis, Andy sits down with Julian to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.

    If you haven't heard the full conversation yet, go back and find it in the feed. It's well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:58 A Person – His wife Jiaxin, and why he's not sure he'd have got through it without her

    01:20 A Habit – A couple of pints of lager every night

    02:49 A Comfort – Leyton Orient

    03:25 A Piece of Advice – "Don't waste a second."

    BUY JULIAN'S BOOK

    Bows & Arrows – https://www.amazon.co.uk/Bows-Arrows-Julian-Lloyd-Webber/dp/1837360588

    SEE JULIAN LIVE

    Julian's Irish tour with his wife, Jiaxin – https://julianlloydwebber.com/events/

    FOLLOW JULIAN LLOYD WEBBER

    Instagram – https://www.instagram.com/julian.lloydwebber/

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    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  15. JULIAN LLOYD WEBBER: The Day the Music Stopped

    53 Min.Staffel 7 · Folge 201

    Julian Lloyd Webber is undoubtedly one of the country's greatest living musicians – the man who, perhaps more than anyone of his generation, took classical music out of the concert hall and into the mainstream …

    Shownotes

    Julian Lloyd Webber is undoubtedly one of the country's greatest living musicians – the man who, perhaps more than anyone of his generation, took classical music out of the concert hall and into the mainstream. But in October 2013, ten minutes into a recital in a Suffolk seaside town, the power drained from his right arm and he found he could barely draw the bow across his cello.

    Within six months, at 63, he was forced to retire – unemployed overnight and stripped of the thing that had defined him since he was a boy of thirteen.

    For half a century, the cello had been Julian's whole life. He toured the world, playing with everyone from Yehudi Menuhin to Elton John, took an Elgar recording to a Brit Award and his brother's Variations to number two in the pop charts. He was the first officially licensed busker on the London Underground and the only classical soloist at the London Olympics closing ceremony.

    Then, at 64, he sat the first job interview of his life and went on to lead the Royal Birmingham Conservatoire into a £57 million new home, winning it royal status along the way. On his 75th birthday – and while quietly managing a prostate cancer diagnosis – he walked back onto the Wigmore Hall stage and played again. And now, twelve years after the power drained from his arm, Julian is touring – a full run across Ireland this autumn with his cellist wife, Jiaxin.

    His memoir, Bows & Arrows, is out now, and this conversation is about the abuse he survived as a boy, the instrument he loved and lost, and how you rebuild an identity when the thing that made you who you are is taken away.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley.

    Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM JULIAN

    1. Talent and hard work aren't enough on their own – you need passion, because that's the only thing that gets you up to do it all again after a bad night.
    2. A second string to your bow can end up saving your life. When you lose the thing that defined you, throw yourself into whatever else genuinely moves you – even if it's nothing like what you did before. Find something that truly absorbs you, and the healing takes care of itself.
    3. When a setback knocks you down, picture the alternative. For Julian, the fear of ending up disappointed with his life was the fuel that kept him going.
    4. Healing is not forgetting; it's reaching the point where the trauma you carry doesn't drag you down.

    CHAPTERS

    04:01 – Growing up in a chaotic, bohemian home

    09:12 – The day on the Tube that took his childhood

    11:03 – Why some things you don't get over – and shouldn't have to

    15:21 – His father's warning that lit the fire

    17:39 – Fifty years at the top: how he kept the flame alive

    27:25 – The longest relationship of his life

    33:12 – A football bet, a number two record, and a gold disc

    35:01 – The night the power drained from his arm

    39:02 – Losing your job, your income and your identity overnight

    39:59 – The first job interview of his life, at 64

    44:22 – The daughter's remark that brought him back to the cello

    47:57 – Facing a cancer diagnosis

    51:32 – Why he refuses to slow down, even now

    BUY JULIAN'S BOOK

    Bows & Arrows – https://www.amazon.co.uk/Bows-Arrows-Julian-Lloyd-Webber/dp/1837360588

    SEE JULIAN LIVE

    Julian's Irish tour with his wife, Jiaxin – https://julianlloydwebber.com/events/

    FOLLOW JULIAN LLOYD WEBBER

    Instagram – https://www.instagram.com/julian.lloydwebber/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  16. FRANK GARDNER'S CRISIS COMPASS

    5 Min.Staffel 7 · Folge 200

    Frank Gardner has lived, by his own description, two very different lives — and found a way to carry the best of the first into the second. Twenty years on from the attack in Riyadh that nearly killed him, the …

    Shownotes

    Frank Gardner has lived, by his own description, two very different lives — and found a way to carry the best of the first into the second. Twenty years on from the attack in Riyadh that nearly killed him, the BBC Security Correspondent is still reporting from the places most of us wouldn't dare go.

    In this bonus episode of Crisis What Crisis, Andy sits down with Frank to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis.

    Frank is the BBC's Security Correspondent and the author of a series of best-selling thrillers — the latest, Ballistic, is out now. If you haven't heard the full conversation yet, go back and find it in the feed. It's well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:53 A Person – Himself

    01:21 A Habit – Lifting his eyes to the horizon, the birdwatcher's discipline of really looking

    02:23 A Comfort – Driving.

    03:40 A Piece of Advice – Grieve it, deal with it, but don't keep defining yourself by what happened

    BUY FRANK'S BOOK

    Ballistic – https://www.amazon.co.uk/gp/product/178763549X?tag=prhmarketing2552-21

    FOLLOW FRANK GARDNER

    Instagram – https://www.instagram.com/frank.gardner/?hl=en

    X – https://x.com/FrankRGardner

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  17. FRANK GARDNER: The day I should have died

    1 Std. 2 Min.Staffel 7 · Folge 199

    On June 6th 2004, Frank Gardner was in Riyadh filming what was meant to be a routine piece of background footage when an Al-Qaeda cell opened fire. His cameraman, Simon Cumbers, was killed. Frank was shot six …

    Shownotes

    On June 6th 2004, Frank Gardner was in Riyadh filming what was meant to be a routine piece of background footage when an Al-Qaeda cell opened fire. His cameraman, Simon Cumbers, was killed. Frank was shot six times and left for dead. One surgeon later told him he'd arrived at hospital the colour of a lab coat, bleeding from every wound faster than they could pour the plasma in. It was, in the truest sense, the day Frank should have died.

    That day split his life in two. Before it, he was a restless Arabist who'd hitchhiked across the Middle East with nothing in his pocket, spent a decade in banking, turned down MI6, and talked his way into the BBC in his mid-30s to become its first ever security correspondent. After it, he was partially paralysed and in daily pain – yet back at work within ten months, and has spent the twenty years since reporting from the very places that nearly killed him. He describes crossing an invisible bridge to a new version of himself, this conversation is about what that crossing actually cost.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM FRANK

    1. Don't waste your energy mourning what you can no longer change. Pour it into what you still can.
    2. When crisis hits, there's a fork in the road. One path is self-pity – and it's entirely justifiable. The other is deciding to make the most of what you've got left. Choosing the second is a daily struggle.
    3. Look outwards, not inwards. Fill your life with the things that make you feel useful and alive. Fixating on your own troubles is a trap – curiosity about the world around you is the way out.
    4. Volunteer for the work no one else wants – the weekends, the bank holidays, the night shifts. It's how you make yourself indispensable, and how you get your shot when it finally comes.

    CHAPTERS

    05:18 – The daily indignities most people never see

    08:57 – Why he refuses to let it define him

    11:33 – Where his grit really came from: two extraordinary parents

    14:19 – The bold early decisions that shaped a life

    20:38 – Turning down MI6 – and the self-awareness to know why

    27:45 – How to break into a career when there's no job at the end of it

    30:27 – The attack: what actually happened that day

    31:02 – Seven months in hospital, and living with the what-ifs

    39:45 – The one thing he's still bitter about

    42:15 – Losing Simon, and finding a way through the grief

    44:37 – "You'll never walk again" – the second hammer blow

    48:05 – The letter from the BBC that gave him something to aim for

    50:42 – Going back to Saudi Arabia to face it down

    53:52 – Why he doesn't spend his life grieving

    BUY FRANK'S BOOK

    Ballistic – https://www.amazon.co.uk/gp/product/178763549X?tag=prhmarketing2552-21

    FOLLOW FRANK GARDNER

    Instagram – https://www.instagram.com/frank.gardner/?hl=en

    X – https://x.com/FrankRGardner

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  18. UNDERSTANDING SHOCK: The body's crisis handbreak

    25 Min.Staffel 7 · Folge 198

    Shock is a fundamental part of almost any crisis. It's a state of complete operating system override which, when left unacknowledged, can turn into something far more damaging.In this special compilation …

    Shownotes

    Shock is a fundamental part of almost any crisis. It's a state of complete operating system override which, when left unacknowledged, can turn into something far more damaging.

    In this special compilation episode, Andy Coulson revisits five past guests who each experienced shock in very different ways, and found very different routes through it.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FULL EPISODES:

    Johnny Mercer: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000482235919

    Rupert Soames: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000700198554

    Dr Richard Shepherd: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000533310865

    Jill Halfpenny: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000661591052

    Kate Bowler: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000762523544

    FOLLOW THE GUESTS:

    Johnny Mercer: https://www.instagram.com/johnnymercermp/?hl=en

    Dr Richard Shepherd: https://www.instagram.com/drrichardshepherd/?hl=en

    Jill Halfpenny: https://www.instagram.com/jillhalfpenny/?hl=en

    Kate Bowler: https://www.instagram.com/katecbowler/?hl=en

  19. JEREMY KING'S CRISIS COMPASS

    6 Min.Staffel 7 · Folge 198Bonus

    Jeremy King is the legendary restaurateur behind Le Caprice, The Ivy, The Wolseley and Simpson's on the Strand. His is a story of extraordinary gambles, of rooms that became London institutions, and of losing …

    Shownotes

    Jeremy King is the legendary restaurateur behind Le Caprice, The Ivy, The Wolseley and Simpson's on the Strand. His is a story of extraordinary gambles, of rooms that became London institutions, and of losing the company that carried his own name — and choosing to build all over again in his 70s.

    In this bonus episode of Crisis What Crisis, I sit down with Jeremy to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.

    If you haven't heard the full conversation yet, go back and find it in the feed. It's well worth your time.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:59 A Person – Himself. The only person he can absolutely trust in a crisis.

    02:43 A Habit – Up at 5am, every day, it's the ritual that stabilises him before the world wakes up

    03:44 A Comfort – His children, and the different perspective they bring

    04:26 A Piece of Advice – Why get inordinately upset about something you'll forget about in future?

    BUY JEREMY'S BOOK

    Without Reservation: Lessons from a Life in Restaurants – https://www.amazon.co.uk/Without-Reservation-Lessons-Life-Restaurants/dp/0008599025

    FOLLOW JEREMY KING

    Instagram – https://www.instagram.com/jeremyrbking/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  20. JEREMY KING: “Let them take your money but never your soul”

    1 Std. 14 Min.Staffel 7 · Folge 197

    In April 2022, after a bruising auction battle with his own investors, Jeremy King lost the company that carried his name. He walked back into the Wolseley – the restaurant he had built into the highest …

    Shownotes

    In April 2022, after a bruising auction battle with his own investors, Jeremy King lost the company that carried his name. He walked back into the Wolseley – the restaurant he had built into the highest grossing restaurant in Britain – to find his staff in tears and the new owners already arriving. His phone and laptop were taken from him, he felt, as he puts it, like a criminal – stripped of all his possessions and then cast out onto the street.

    But that was just the latest chapter in a career defined again and again by gambles, diligence, loss, and extraordinary success. Jeremy once handed the biggest decisions of his life to the roll of a dice. He built and sold an empire, built another, and now, at 72, is rebuilding for a third time – with Simpson's in the Strand, London’s most talked about restaurant of the moment and a venue he first tried to buy 26 years ago.

    Across the last forty-five years Jeremy has revived or built from scratch some of London’s most loved restaurants: Le Caprice, The Ivy, J Sheekey, The Wolseley and The Delaunay. His patrons have ranged from royalty to the greatest artists of the age, yet his gift has always been to make anyone who walks through his doors feel like they are the most important person in the room.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM JEREMY

    1. Look for the good before the crisis has even hit. Whatever's going wrong, there's almost always something to salvage.
    2. Let them take your money. Never let them take your soul. You'll always find another way to make money.
    3. Don't act fast just to feel in control. People panic and make the wrong moves because they think a crisis demands speed. Often the bravest, smartest thing you can do is wait and see.
    4. Do the job better than it's ever been done – even sweeping a floor. Pride is yours to keep. That standard, once set, never leaves you.

    CHAPTERS

    04:54 – Why the best operators watch before they speak

    08:04 – How an early knock to your confidence can shape a whole career

    25:00 – Where a true standard of excellence actually comes from

    30:08 – What it really feels like to lose the company with your name on it

    39:26 – Why selling too early can be the smartest deal you ever do

    45:00 – Holding your nerve on the worst day of your business life

    49:16 – Protecting your reputation when the story's out of your hands

    51:44 – What five years with Lucian Freud taught him about risk and danger

    57:18 – Why integrity is simply never trying to get away with anything

    58:32 – The art of defusing a crisis before it becomes one

    01:03:20 – Keeping perspective: why every crisis is relative

    01:07:09 – Starting over at 72

    BUY JEREMY'S BOOK

    Without Reservation: Lessons from a Life in Restaurants https://www.amazon.co.uk/Without-Reservation-Lessons-Life-Restaurants/dp/0008599025

    FOLLOW JEREMY KING

    Instagram – https://www.instagram.com/jeremyrbking/?hl=en

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  21. JEREMY HUNT'S CRISIS COMPASS

    3 Min.Staffel 7 · Folge 197Bonus

    Over 20 years in frontline politics, Sir Jeremy Hunt held three of the great offices of state – Health Secretary, Foreign Secretary, and Chancellor of the Exchequer. He survived some of the most bruising …

    Shownotes

    Over 20 years in frontline politics, Sir Jeremy Hunt held three of the great offices of state – Health Secretary, Foreign Secretary, and Chancellor of the Exchequer. He survived some of the most bruising political battles of his generation, and grieved, throughout, the loss of his father, his mother, and his brother.

    In this bonus episode of Crisis What Crisis, I sit down with Jeremy to discuss his Crisis Compass. The four points of navigation he turns to on his darker days – a person, a habit, a comfort and a piece of advice.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    01:02 A Person — the one who'll still be there when the job, the title, and the headlines are long gone

    01:21 A Habit — the cross-country team he was forced into at school, and why he still hasn't stopped

    01:55 A Comfort — six and a half weeks of Lent torture, and why Easter makes it worth it

    02:15 A Piece of Advice — why criticism only hurts when it comes from someone you know

    BUY JEREMY'S BOOK:

    Can We Be Rich Again? The Surprising Potential of Britain's Economy – https://shorturl.at/4Kv0D

    FOLLOW JEREMY:

    Instagram — https://www.instagram.com/jeremyhuntmp/

    TikTok — https://www.tiktok.com/@jeremyrshuntmp

    X — https://x.com/Jeremy_Hunt

    LinkedIn — https://www.linkedin.com/in/jeremyhuntuk/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram — www.instagram.com/crisiswhatcrisispodcast

    TikTok — www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production — Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

  22. JEREMY HUNT: Frontline politics is poisonous and I'll never go back

    48 Min.Staffel 7 · Folge 196

    In October 2022, the British economy was in freefall. Liz Truss's mini-budget had sent the pound into a nosedive, mortgage rates were climbing at a terrifying speed, and the IMF had issued a public warning to …

    Shownotes

    In October 2022, the British economy was in freefall. Liz Truss's mini-budget had sent the pound into a nosedive, mortgage rates were climbing at a terrifying speed, and the IMF had issued a public warning to the government to reverse course. It was, by any measure, a national crisis.

    Into that emergency stepped Sir Jeremy Hunt who, over a single weekend, dismantled almost the entirety of the economic programme he'd inherited.

    But that was just the latest chapter in a political career defined again and again by an extraordinary capacity to absorb difficulty and get on with the job. All while managing a private grief that would have broken most people in any role, let alone one of the most demanding in the country. The loss of his father, mother, and brother, all lost to cancer.

    His new book, Can We Be Rich Again? The Surprising Potential of Britain's Economy, is an act of deliberate optimism in a country that has largely forgotten how to be optimistic. Sir Jeremy Hunt joins Andy Coulson for a conversation about loss, resilience, reputation, and what it really takes to keep your nerve when everything is falling apart.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FOUR LESSONS FROM JEREMY:

    1. Start a business in your 20s if you possibly can. You've got no mortgage, no kids, no dependents – it doesn't matter if things go wrong, and you'll learn more from failure than you ever will from success.
    2. You can cope with one thing going wrong. It's when two or three things go wrong at once that life gets really hard – so close down the smaller crisis as fast as you can, even if that means caving in.
    3. The most important thing any leader can build is a team that will tell you when you're wrong. If people are afraid to speak truth to power, you will make bad decisions.
    4. Grief gives you something a successful career can't: a sense of what actually matters.

    CHAPTERS

    03:34 – Why naive goals are sometimes the most powerful ones

    05:20 – His father's greatest lesson

    07:50 – The tragedy his family never spoke about

    10:35 – What unconditional belief from a parent actually does to a child

    13:37 – Why failure in your 20s is an asset, not a setback

    17:07 – Why business and politics require completely different skills

    22:11 – Starting a business with your best friend

    26:43 – The junior doctors dispute

    30:09 – How to survive being the most unpopular politician in the country

    33:01 – Losing his brother Charlie: what grief teaches you that success never can

    36:56 – Walking into the eye of the storm as Chancellor

    40:59 – How to restore trust when trust is the only thing that matters

    44:20 – Why knowing who you are is the foundation of every crisis skill worth having

    44:59 – Why Britain thinks far worse of itself than the rest of the world does

    BUY JEREMY'S BOOK

    Can We Be Rich Again? The Surprising Potential of Britain's Economy – pick up a copy here: https://shorturl.at/DfIZa

    FOLLOW JEREMY HUNT

    Instagram – https://www.instagram.com/jeremyhuntmp/

    TikTok – https://www.tiktok.com/@jeremyrshuntmp

    X – https://x.com/Jeremy_Hunt

    LinkedIn – https://www.linkedin.com/in/jeremyhuntuk/

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), James Quinn (research), Johnny Seifert (audio), Jasper Cullen (video)

  23. LESSONS ON CONTROL: How to manage a crisis

    18 Min.Staffel 7 · Folge 195

    What is the single most important concept in crisis management? Andy Coulson believes it's control — a lesson he first learned sitting on a plastic mattress in a Glasgow police cell, with nothing to focus on …

    Shownotes

    What is the single most important concept in crisis management? Andy Coulson believes it's control — a lesson he first learned sitting on a plastic mattress in a Glasgow police cell, with nothing to focus on but his own breathing.

    In this special compilation episode, he revisits four past guests who each arrived at the same conclusion through very different routes.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FEATURING

    Ryan Holiday — bestselling author of The Obstacle is the Way and The Daily Stoic, on why Stoicism is history's greatest crisis management framework, and the remarkable story of Admiral James Stockdale tapping Epictetus through a prison wall in Vietnam.

    Alix Popham — former Welsh international rugby player, diagnosed with early-onset dementia and probable CTE, on how the athlete's instinct for discipline becomes a survival strategy when the stakes are as high as they get.

    Natasha Silver Bell — international model turned recovery coach, on the moment she stopped blaming her external circumstances and took control of her internal state.

    Cally Beaton — comedian, writer, and former Viacom CBS executive, on surrender, mayhem, and why she refuses to call herself a stoic — despite sounding exactly like one.

    Control the controllables. It sounds simple. It isn't. But as every guest in this episode shows, it is learnable — and it might just be the most important lesson crisis has to offer.

    FULL EPISODES:

    Ryan Holiday: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000755722247

    Alix Popham: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000712166764

    Natasha Silver Bell: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000722574377

    Cally Beaton: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000717250391

    FOLLOW THE GUESTS:

    Ryan Holiday: https://www.instagram.com/ryanholiday/

    Alix Popham: https://www.instagram.com/alix_popham/

    Natasha Silver Bell: https://www.instagram.com/natashasilverbell/

    Cally Beaton: https://www.instagram.com/callybeatoncomedian/

  24. HOMESERVE FOUNDER: Going from broke to billions | Sir Richard Harpin

    46 Min.Staffel 7 · Folge 194

    Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran a tuck shop from his school locker, and by 15 was …

    Shownotes

    Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran a tuck shop from his school locker, and by 15 was bunking off chemistry to cash cheques with the bank manager.

    In this special episode of Crisis What Crisis – recorded in front of a live audience at the Walbrook Club in the City of London – Andy sits down with the founder of HomeServe, the company Richard built over 30 years and sold in 2023 for £4.1 billion. Richard was knighted in the 2024 New Year Honours. His Sunday Times bestselling book, How to Make a Billion in Nine Steps, is out now.

    This episode is for anyone who has ever wanted to start something, scale something, or is simply looking for guidance on how to manage the day-to-day crises of running a business.

    POWERED BY KINGSLEY NAPLEY

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details.

    FIVE BUSINESS LESSONS FROM SIR RICHARD HARPIN

    1) Copy. Richard didn't invent the HomeServe model – he openly admits that he copied it (and then did it better). If someone else is doing it and it works, the risk is lower.

    2) Prove the model before you scale it. HomeServe burned through half a million pounds trying to grow a loss-making business. With modern technology, Richard says, you really don't have to do that.

    3) The best time to build is when conditions are hardest. Comfortable conditions produce cautious thinking. The best businesses are built with their backs against the wall.

    4) Admitting the mistake is often the fastest route out of it. Richard told the stock market he'd wasted £130 million, wrote off the assets, and said sorry. The share price went up £250 million the same day. The market doesn't punish honesty. It punishes opacity.

    5) Not taking a risk is itself a risk. Staying still has a cost that compounds invisibly. The test isn't whether the risk is scary. It's whether you can live with not taking it.

    CHAPTERS

    04:52 – Why Richard wanted to be an entrepreneur

    10:35 – His first businesses

    13:28 – What working at P&G taught him

    19:22 – How HomeServe started

    19:22 – Running out of money at Christmas

    21:07 – Taking investment at the wrong terms

    22:00 – The moment he nearly quit

    23:00 – The £50 letter that saved the business

    24:43 – The importance of copying

    25:34 – Why he hired someone to replace himself

    27:06 – Breaking America

    30:01 – The £100m mistake he made publicly

    30:59 – How he structures his day

    36:10 – Negotiating a £4.1bn exit

    37:37 – What selling actually feels like

    38:55 – Why he's still working

    42:25 – His advice on AI and careers

    44:46 – Starting over with nothing

    BUY SIR RICHARD'S BOOK

    How to Make a Billion in Nine Steps – Sunday Times Bestseller https://www.amazon.co.uk/How-Make-Billion-Nine-Steps/dp/034944644X

    FOLLOW SIR RICHARD HARPIN

    LinkedIn – https://www.linkedin.com/in/rharpin/

    Instagram – https://www.instagram.com/richard_harpin/

    TikTok – https://www.tiktok.com/@richard.harpin

    FOLLOW CRISIS WHAT CRISIS

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

    FOLLOW THE WALBROOK CLUB

    This episode was recorded live at the Walbrook Club, London. Special thanks to Philip Palumbo and his team for hosting us.

    Instagram – https://www.instagram.com/thewalbrookclub/

  25. ANYA HINDMARCH'S CRISIS COMPASS

    4 Min.Staffel 7 · Folge 194Bonus

    Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales …

    Shownotes

    Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales and a new holder of a royal warrant from Queen Camilla.

    In this bonus episode of Crisis What Crisis, I sit down with Anya to discuss her Crisis Compass. The four points of navigation that she turns on her darker days – a person, a habit, a comfort and a piece of advice.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    01:00 A Person

    01:36 A Habit

    03:01 A Comfort

    03:45 A Piece of Advice

    BUY ANYA'S BOOK

    If In Doubt Wash Your Hair – https://www.anyahindmarch.com/products/if-in-doubt-wash-your-hair-paperback-book-in-paper-off-white

    FOLLOW ANYA:

    Instagram – https://www.instagram.com/anyahindmarch/

    TikTok – https://www.tiktok.com/@anyahindmarch

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

  26. ANYA HINDMARCH: “Everyday is a crisis when you’re running a business”

    57 Min.Staffel 7 · Folge 193

    Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales …

    Shownotes

    Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales and a new holder of a royal warrant from Queen Camilla. Anya joins Andy for a candid conversation about courage, control and how treating fear and excitement as the same emotion has proved to be her superpower.

    This is a masterclass in resilience from a founder who has dealt with the ‘daily stomach punches’ of being an entrepreneur

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by @kingsleynapley – visit www.kingsleynapley.co.uk for more details.

    FOUR BUSINESS LESSONS:

    1. Doubt is your friend. Don't try to silence it. The moment you stop being scared is the moment things will go wrong.
    2. Cling on to your equity. Getting investment isn't winning a prize. When you do it the hard way, you stay in control.
    3. Be honest about the journey. Admitting what you've got it wrong buys you more credit than pretending you've got it right.
    4. Sometimes you have to crack a few eggs to make an omelette. You will get things wrong. Get them wrong, correct, and learn.

    CHAPTERS:

    03:09 – Learning to accept that in life you’ll never be fully satisfied

    06:47 – How Thatcher's Britain created a generation of founders

    08:19 – Dyslexia and the entrepreneur's brain

    15:55 – Starting at 18 with no network, no internet, no clue

    18:09 – "Stupid determination" – the trait every founder shares

    20:09 – The lonely years of building a business

    21:17 – Anxiety vs stress

    24:07 – Why imposter syndrome is healthy

    24:58 – I'm Not A Plastic Bag: changing national behaviour with a £5 product

    27:35 – Honesty as a brand strategy

    30:10 – Building a blended family without dropping the business

    35:06 – The mistake of stepping away as CEO

    40:16 – Buying it back: how to turn a crisis into a restructure

    41:32 – Localising in a global business

    44:20 – Her creative process

    46:30 – Outside investment: why she'd tell founders to wait

    48:08 – Perspective: what a child's illness teaches a CEO

    52:06 – Brand Britain – what we're selling and what we're missing

    54:41 – AI: "Stop moaning and get really good at it"

    BUY ANYA'S BOOK

    If In Doubt Wash Your Hair – https://www.anyahindmarch.com/products/if-in-doubt-wash-your-hair-paperback-book-in-paper-off-white

    FOLLOW ANYA:

    Instagram – https://www.instagram.com/anyahindmarch/

    TikTok – https://www.tiktok.com/@anyahindmarch

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

  27. ESTHER GHEY'S CRISIS COMPASS

    5 Min.Staffel 7 · Folge 192

    Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington in February 2023. What followed — the campaigning, the memoir, the forgiveness, the compassion — has made her one …

    Shownotes

    Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington in February 2023. What followed — the campaigning, the memoir, the forgiveness, the compassion — has made her one of the most consequential reform voices in contemporary British life.

    In this bonus episode of Crisis What Crisis, I sit down with Esther to discuss her Crisis Compass. The four points of navigation that she turns on her darker days – a person, a habit, a comfort and a piece of advice.

    Esther is the founder of the Brianna Ghey Legacy Project and Peace in Mind UK, a social enterprise focused on mental health in schools. She launched the Phone Free Education campaign, has campaigned in parliament, and last month received an honorary doctorate from the University of Chester. She was named The Independent's Most Influential Woman of 2024. Her memoir Under a Pink Sky, published by Penguin, is out now in paperback.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    01:16 A Person

    02:04 A Habit

    03:10 A Comfort

    03:39 A Piece of Advice

    FOLLOW ESTHER GHEY:

    Instagram – www.instagram.com/esther.ghey/

    Peace in Mind UK – www.peaceinminduk.com

    Under a Pink Sky – available now in paperback

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

  28. ESTHER GHEY: The fight to free children from their phones

    56 Min.Staffel 7 · Folge 191

    In February 2023, Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington, in a premeditated attack by two 15-year-olds. Today, Esther is a bereaved mother, but she is …

    Shownotes

    In February 2023, Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington, in a premeditated attack by two 15-year-olds. Today, Esther is a bereaved mother, but she is also one of the most significant voices for social reform in contemporary British life.

    She founded the Brianna Ghey Legacy Project, co-launched the Phone-Free Education campaign with Kate Winslet, and has helped force a national reckoning on children, smartphones and social media. She was named the Independent's Most Influential Woman of 2024 and a GQ Hero.

    Her bestselling memoir Under a Pink Sky - now available in paperback - is a searing and hopeful account of love, loss and rebuilding. It is one of the most breathtaking tales of resilience I have ever read.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    FIVE LESSONS FROM ESTHER:

    1. Grief doesn't get easier – you learn to build your life around the hole the person left.
    2. Don't blame other people for your own decisions.
    3. Perception is everything: You can walk the same street looking down at the dog mess or up at the blossom – the choice is yours.
    4. Mindfulness isn't a wellness trend. It's a tool that rewires how you respond to stress.
    5. Compassion costs nothing.

    CHAPTERS:

    03:56 – The cherry blossom and the sign

    05:20 – Growing up with mum

    07:55 – Leaving school with no GCSEs, becoming a mum at 18

    09:13 – The sludge-green walls and the addiction

    12:17 – Why she refuses to blame anyone but herself

    15:43 – Going back to school in her 30s

    16:07 – Discovering mindfulness

    17:51 – When Brett became Brianna

    21:17 – The phone, the bedroom, the 3am email

    27:24 – The day it happened

    30:16 – The dream that became acceptance

    32:47 – What she'd say to anyone in early grief

    34:35 – Grieving in public

    36:33 – Why she won't name the killers

    37:55 – Meeting Emma

    43:23 – Building Brianna's legacy

    48:05 – Could I have done more?

    51:16 – Phones don't build resilience

    54:26 – Where the campaign goes next

    FOLLOW ESTHER GHEY:

    Instagram – www.instagram.com/esther.ghey/

    Brianna Ghey Legacy Project – www.instagram.com/briannagheylegacyproject/

    Phone-Free Education – www.instagram.com/phonefreeeducation/

    BUY ESTHER'S BOOK:

    Under a Pink Sky – www.amazon.co.uk/Under-Pink-Sky-Esther-Ghey/dp/0241738733

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

  29. KATE BOWLER'S CRISIS COMPASS: 4 points of navigation for when life flips upside down

    5 Min.Staffel 7 · Folge 191Bonus

    Kate Bowler is one of the most thought-provoking voices on pain and suffering you'll ever encounter. Living her dream life – married to her high school sweetheart, a baby boy, and her dream job – she was …

    Shownotes

    Kate Bowler is one of the most thought-provoking voices on pain and suffering you'll ever encounter. Living her dream life – married to her high school sweetheart, a baby boy, and her dream job – she was diagnosed with stage four cancer just as everything fell into place.

    In this bonus episode of Crisis What Crisis, I sit down with Kate to discuss her Crisis Compass. The four points of navigation that she turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice. We'd love to know yours, let us know in the reviews...

    Kate is a four-time New York Times bestseller, professor at Duke University, host of the Everything Happens podcast, and author of an exceptional Substack. Her latest book, Joyful Anyway, hit the shelves this month.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on.

    This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    CHAPTERS:

    00:49 A Person – Be a Roger: the quiet librarian who showed her what service really looks like

    01:47 A Habit – Praying with her son every night

    02:27 A Comfort – Roadside America, a 40-foot ceramic turtle, and how she befriended Tom Holland

    03:49 A Piece of Advice – "It comes undone though, so don't skip to the end"

    BUY KATE'S NEW BOOK:

    Joyful Anyway – www.amazon.co.uk/Joyful-Anyway-Finding-Delight-Impossible/dp/1037202562

    FOLLOW KATE BOWLER:

    Instagram – www.instagram.com/katecbowler/

    YouTube – www.youtube.com/@katecbowler

    TikTok – www.tiktok.com/@katecbowler

    Substack – https://katebowler.substack.com/

    Podcast – Everything Happens

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

  30. KATE BOWLER: Everything DOES NOT happen for a reason

    1 Std. 1 Min.Staffel 7 · Folge 190

    At 35, Kate Bowler had the life she'd always wanted: she was a Duke University professor, married to her high school sweetheart, with a one-year-old son. Then she was diagnosed with stage 4 cancer.Today, Kate …

    Shownotes

    At 35, Kate Bowler had the life she'd always wanted: she was a Duke University professor, married to her high school sweetheart, with a one-year-old son. Then she was diagnosed with stage 4 cancer.

    Today, Kate is a five time New York Times bestselling author, host of the Everything Happens podcast and one of the most inspiring and unique voices on the subject of suffering, the myth of the prosperity gospel and the reality of the human condition.

    POWERED BY KINGSLEY NAPLEY:

    I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details.

    FIVE LESSONS FROM KATE:

    1. Don't trust your 2 am self. Your 2 a.m. self is despairing and terrified.
    2. People want to help. Give them small, specific ways to show they love you.
    3. Put an expiry date on bitterness.
    4. Saying yes opens up untold opportunities – often it’s worth it.
    5. Happiness is cheap. Meaning isn't. A happy person isn't necessarily living a meaningful life – they're often just extremely lucky.

    CHAPTERS:

    04:42 – Defining resilience

    10:49 – Growing up with depressed person

    14:46 – The prosperity gospel

    16:48 – When it all came apart

    20:33 – The diagnosis

    22:07 – Performing gratitude

    35:23 – Rules for surviving cancer

    43:33 – The reality of being cured

    45:12 – Joyful Anyway

    48:19 – The happiness industry

    51:23 – On stoicism

    55:35 – Fear, sharks and risk

    58:18 – Tasked with love

    BUY KATE'S NEW BOOK:

    Joyful Anyway – www.amazon.co.uk/Joyful-Anyway-Finding-Delight-Impossible/dp/1037202562

    FOLLOW KATE BOWLER:

    Instagram – www.instagram.com/katecbowler/

    YouTube – www.youtube.com/@katecbowler

    TikTok – www.tiktok.com/@katecbowler

    Substack – https://katebowler.substack.com/

    Podcast – Everything Happens

    FOLLOW CRISIS WHAT CRISIS?

    Instagram – www.instagram.com/crisiswhatcrisispodcast

    TikTok – www.tiktok.com/@crisispod

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