Why Improving Productivity Starts With Understanding The Work
Shownotes
Most executives think they understand how work gets done. They've got the org charts, process documents, and dashboards to prove it. The problem? Those neat diagrams bear little resemblance to the work employees actually do. And when organizations start automating processes they don't fully understand, they're just making flawed systems run faster.
In this episode, David Rice speaks with Heidi Farris, CEO of ActivTrak, about the gap between AI adoption and actual business impact. They explore why employee workarounds are often what keep organizations functioning, how AI-driven productivity gains can simply move bottlenecks elsewhere, and why saving time means very little unless someone decides what to do with it.
Related Links:
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- Check out this episode’s sponsor: ActivTrak
- Connect with Heidi on LinkedIn
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