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The PR Breakdown with Molly McPherson
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The PR Breakdown with Molly McPherson

NovoTrump After the Midterms: Chasing Headlines, Not Voters14 de novembro de 2026 · 19 min
Episódios
398
Publicação
semanal
Último episódio
14 nov 2026

Sobre o podcast

Every mess has a move behind it. Crisis communication expert Molly McPherson takes apart the viral scandals, celebrity meltdowns, and corporate disasters dominating the headlines, showing you exactly where they went wrong so you never do. She's the historian of the moves, and once you can name the play, you can see it coming.

Participantes

  • Molly McPhersonApresentação

Episódios 398

  1. Trump After the Midterms: Chasing Headlines, Not Voters

    19 min

    Dana White stood at the White House briefing room podium this week. Not the former Pentagon spokesperson Dana White, but UFC's Dana White. In the same week, Susie Wiles was out as chief of staff, Stephen …

    Notas do episódio

    Dana White stood at the White House briefing room podium this week. Not the former Pentagon spokesperson Dana White, but UFC's Dana White. In the same week, Susie Wiles was out as chief of staff, Stephen Miller was in, and the day after the midterms Trump gave reporters a tour of his ballroom construction.

    Here is my thesis: since the election, Trump has not changed the subject. He has changed the channel. He isn't out to win voters anymore. He's out to win the news cycle, and every one of those moves was a headline.

    We go through the week day by day, from the Friday afternoon news dump to the Truth Social post and the "only kidding" that followed. I read the Dana White pick as less a staffing decision and more a casting reveal, and I share why the briefing room now looks a lot like The Apprentice. Swapping a chief of staff after a loss also sends a signal: it was someone else's fault.

    For contrast, we look at Barack Obama calling his 2010 loss a "shellacking" and George W. Bush calling 2006 a "thumping." Both named the loss. I also touch on NVIDIA, and why it is accountability that buys you a comeback. The takeaway for any leader: everyone has their version of a ballroom. Don't hide in yours.

    The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded on November 10.

    00:00 Susie Wiles out
    00:51 Not the subject, the channel
    02:00 The week, day by day
    03:06 Dana White for press secretary
    05:14 The ballroom tour
    07:19 Susie Wiles out, Stephen Miller in
    08:48 A casting reveal
    10:17 The Apprentice playbook
    12:35 No bad episodes, only boring ones
    13:58 A business example: NVIDIA
    15:03 Shellacking and thumping
    16:03 The lame duck years
    17:02 Every leader has a ballroom
    18:09 Closing

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  2. Spot the Spin: 2026 Election Edition

    29 min

    The day after the 2026 midterms, I wanted to look at the responses, not the results. Gina Hinojosa beat Greg Abbott in Texas, James Talarico beat Ken Paxton, Troy Jackson beat Susan Collins in Maine, and …

    Notas do episódio

    The day after the 2026 midterms, I wanted to look at the responses, not the results. Gina Hinojosa beat Greg Abbott in Texas, James Talarico beat Ken Paxton, Troy Jackson beat Susan Collins in Maine, and Democrats won big across the map. For me, the more interesting story is what people said next.

    It started the day before the vote, when Trump stood at the Reflecting Pool and said that "for some reason, the sitting president doesn't win the midterms." House Speaker Mike Johnson made the same argument on election night. I read that as blaming the calendar: lower expectations so the loss reads as history, not a verdict. We compare it to 2010, when Barack Obama called his party's loss a "shellacking."

    Then election night itself. Trump went after Jessica Tarlov's voice, blamed Fox News and a 27% ratings drop with no source behind it, blamed Greg Abbott, and blamed gas prices. I share how these moves line up with history, from Joseph McCarthy and "Have you no decency?" to Spiro Agnew's "nattering nabobs of negativism."

    We also look at Anthony Constantino's victory speech in New York's 21st, the early fraud claims, and the candidates who conceded with grace, including Roger Marshall in Kansas. At the end: JD Vance's post-election message about the Iran war, and what it may say about where he goes next.

    The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded live on November 4.

    00:00 Spot the Spin: election edition
    01:10 The Reflecting Pool speech
    02:05 The scoreboard
    06:15 Blame the calendar
    08:45 Obama's "shellacking"
    09:22 Blame the commentator
    11:20 "The lying media"
    12:31 McCarthy and "Have you no decency?"
    13:52 The "root out" rhetoric
    15:20 Blame the network
    17:38 Blame gas prices
    18:37 "Nattering nabobs of negativism"
    19:13 The sore winner
    22:07 The early fraud claim
    23:51 The courage to concede
    24:57 Al Gore, 2000
    25:52 Why Truth Social doesn't land
    26:06 JD Vance's post-election message
    27:40 Closing

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  3. Spot the Spin: Ramaswamy, Vance and Amy Griffin

    23 min

    Vivek Ramaswamy's campaign ad featuring Amy Acton's estranged mother, JD Vance telling Republicans to stop whining about it, and Amy Griffin's lawsuit: three stories this week, and I break down …

    Notas do episódio

    Vivek Ramaswamy's campaign ad featuring Amy Acton's estranged mother, JD Vance telling Republicans to stop whining about it, and Amy Griffin's lawsuit: three stories this week, and I break down the moves in each.

    The Ohio governor's race is a week from Election Day. Ramaswamy's campaign ran an ad featuring Acton's estranged mother, Donna Arthur, and at first would not say whether the ad was theirs. I go through what the ad leaves out, the double down, the quiet edit that dropped the tent line, and why renaming the topic is a move you can spot in your own life.

    Then JD Vance, who told reporters that whether the ad was appropriate ""is not really my concern"" and later told fellow Republicans to stop whining about it. Ohio Gov. Mike DeWine called the ad ""deeply, deeply troubling,"" and Rep. Ashley Hinson said ""absolutely the wrong tone."" I share what I hear from clients when they blame the critics, and why I think reasonable people speaking reasonably is a signal.

    Then Amy Griffin and her memoir The Tell: the New York Times investigation, the classmate's lawsuit, Griffin's defamation suit in response, and why a first move of ""legal"" tells me there is something to the story. Both suits are allegations in pending litigation, and I am not saying anyone is guilty. I also touch on the Gosselin family story that is trending.

    The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded live.

    00:00 Spot the Spin
    00:59 The Ohio governor's race
    01:35 The ad featuring Acton's estranged mother
    02:58 What the ad leaves out
    03:23 Ramaswamy confirms the ad
    03:53 The double down
    05:37 Renaming the topic
    05:52 The quiet edit
    06:44 JD Vance: ""not really my concern""
    07:11 The deflection and the pivot
    08:05 Vance at an Ohio rally
    09:11 Why ""not my concern"" is a move
    09:39 What I hear from clients
    10:19 ""Focus on the facts""
    10:31 DeWine, Hinson and a bridge too far
    11:37 Amy Griffin and The Tell
    12:41 The New York Times investigation
    13:22 The lawsuits
    14:05 Why legal first is a tell
    15:56 More on the Griffin story
    19:26 The Gosselin family story
    22:02 Closing

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  4. Mel Robbins and Prince Harry: Spot the Spin

    31 min

    Mel Robbins is on the cover of PEOPLE this week, and Prince Harry told GQ that the most important thing is to reconcile with his family. They are very different stories, and I see the same move in …

    Notas do episódio

    Mel Robbins is on the cover of PEOPLE this week, and Prince Harry told GQ that the most important thing is to reconcile with his family. They are very different stories, and I see the same move in both.

    PEOPLE's cover story opens with Mel Robbins in her Vermont kitchen, wearing a name tag made from blue painter's tape. The headline says she's proud of the person she's become. I read the whole profile as an exercise in relatability: if she relates to you, you'll trust her. Relatability sells the transformation. We go through the story line by line, why she needs that framing right now, and what to watch for when anyone online tells you they were once exactly where you are.

    Then Prince Harry: his GQ interview with Zach Baron, PEOPLE's write-up, and his spokesperson's clarification that the "some people" line was not directed at his family. I share why I read the reconcile message as spin, and why having to clarify an interview that quickly is a comms problem of its own.

    The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded live on October 21.

    00:00 Spot the Spin
    00:52 Why Mel Robbins gets a reaction from me
    01:50 Tony Robbins and the self-help boom
    03:04 PEOPLE's Mel Robbins cover story
    03:44 The photographs
    05:08 The painter's tape name tag
    06:12 The quotes
    07:39 Why does she need to spin?
    09:54 The undercurrent
    11:03 The Let Them origin story
    12:00 Pivot and AI
    12:57 Here's the spin: relatability
    14:26 Proud of who she's become
    15:49 Can you be the next Mel Robbins?
    16:43 Spot the transaction
    18:16 Harry and Meghan back in the UK
    18:45 The Nottingham walkabout
    20:08 Prince Harry's MasterClass on grief
    21:50 Brand sweet spots
    22:01 Prince Harry's GQ interview
    23:24 The spokesperson's clarification
    24:12 Here is the spin
    25:13 Relatable family rifts
    26:57 Borrowed authority
    27:06 Will the family bring him back in?
    27:50 Closing and the October 29 Field Guide training

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  5. Kelly Clarkson vs Art of Play: Why I Believe Her

    36 min

    Kelly Clarkson went to Art of Play in Brooklyn, asked about a singing mechanical bird named Molly, and left feeling talked down to. She posted about it that afternoon, and she named the store. The shop answered …

    Notas do episódio

    Kelly Clarkson went to Art of Play in Brooklyn, asked about a singing mechanical bird named Molly, and left feeling talked down to. She posted about it that afternoon, and she named the store. The shop answered with a statement, then a longer follow-up full of details.

    I believe Kelly Clarkson, and the reasons are in the shop's own response. When people are wrong, they tend to offer details instead of accountability. Contempt is hard to hide, too. People know the exact moment someone decides they can't afford something.

    We look at the Muck Rack numbers (more than 2,000 articles in three days, with almost as much positive sentiment as negative), why the story peaked on a holiday weekend, whether Kelly should have named the store, what the shop should have said, and what any small business can take from it the next time a bad review lands.

    At the end: the new White House press secretary's first briefing, and Kimberly Guilfoyle's statement resigning as ambassador to Greece, in which she calls the allegations against her false.

    The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded live on October 13.

    00:00 Why this story, and why today
    01:44 Kelly Clarkson's post
    02:39 What Muck Rack shows
    04:20 Two lines of sentiment
    06:06 The bird named Molly
    07:56 Art of Play's first statement
    09:40 Why it peaked on a holiday weekend
    11:23 The business behind the store
    12:13 Do I believe Kelly Clarkson?
    14:59 Should she have named the store?
    16:43 Her reply
    18:25 The five-minute visit
    19:16 Details instead of accountability
    20:07 Crisis lessons for both sides
    21:51 Should Kelly respond?
    22:45 Is all publicity good publicity?
    25:29 What the shop should have said
    26:20 Write it, then wait
    27:05 A new press secretary's first briefing
    28:55 Kimberly Guilfoyle and Greece
    30:39 The resignation statement
    34:06 Receipts
    35:00 Closing

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  6. Emily Gellis's Court-Ordered Apology and Mikayla Nogueira on Jay Shetty

    41 min

    Mikayla Nogueira sat down with Jay Shetty and admitted something most creators who got rich on the platform won't. She had no followers, and her first videos were still getting thousands of views. She …

    Notas do episódio

    Mikayla Nogueira sat down with Jay Shetty and admitted something most creators who got rich on the platform won't. She had no followers, and her first videos were still getting thousands of views. She noticed the algorithm right away. Molly McPherson explains why that matters, and why Jay let it go right by.

    The episode opens with Emily Gellis and Tanya Zuckerbrot, the founder of F-Factor. Zuckerbrot sued Gellis for defamation and cyberstalking in 2020, and the case settled in September 2026. Per Zuckerbrot's October 5 press release, Gellis will pay $240,000 at $500 a month over 40 years and keep a video apology pinned to her Instagram for three and a half years. Zuckerbrot's statement says the settlement "represents accountability."

    Molly reads the apology and the release, looks at the media coverage in Muck Rack, and answers the question The New York Times' Katherine Rosman put to her: will a case like this make people who get online hate want to sue everyone? She doesn't think so.

    Both stories come back to one question. When does criticism stop being criticism? Molly calls online criticism liquid gold, and she explains why a creator who labels every critic a hater walks into a trap.


    00:00 Two stories about followers
    02:49 The apology video on my feed
    04:05 The October 5 press release
    05:36 The 2020 creator boom
    10:40 Rachel Hollis and relatability
    11:10 The social contract
    12:32 Tit for tat
    13:22 Not a troll. An aggrieved follower
    14:31 From grievance to campaign
    14:46 The New York Times question
    17:42 When does criticism stop being criticism?
    19:11 What Muck Rack shows
    22:55 Not a cautionary tale
    23:35 Mikayla Nogueira
    24:54 My own TikTok boost
    26:08 The Jay Shetty interview
    28:43 "Try being an influencer"
    29:25 Criticism is liquid gold
    30:35 The algorithm made her
    31:24 She admitted it
    33:45 The accent
    36:17 Online hate and her looks
    38:35 The trap
    39:58 Closing


    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  7. Cornell 7: Every Statement Made It Worse but One

    43 min

    People are calling it the Cornell 7 case. In twelve days, Cornell, the Tompkins County district attorney, the mayor of Ithaca and Governor Kathy Hochul all put out statements about the same night in 2024. A …

    Notas do episódio

    People are calling it the Cornell 7 case. In twelve days, Cornell, the Tompkins County district attorney, the mayor of Ithaca and Governor Kathy Hochul all put out statements about the same night in 2024. A former student, identified only as Jane Doe, has filed a civil lawsuit alleging she was drugged and sexually assaulted at a fraternity house. No one has been charged. Molly McPherson reads the statements one at a time and names the move in each.

    Cornell's first statement says federal privacy law stops it from saying more. Molly looks up the law. Since 1998, FERPA has allowed a college to release the name, violation and sanction of a student found responsible for sexual assault, and Cornell chose not to. Cornell's second statement calls the criticism of its punishments irresponsible and says it will make survivors feel less safe. Molly calls that the blame flip, and asks the women who write these statements whether they could put their name on that line.

    She also takes apart a defense lawyer's hair follicle test, the DA's complaint about the calls to his office, the mayor's moratorium and the Hochul statement that hit every note. She runs all of them through the same test. Own it, explain it, promise it.

    She opens with why this one is personal. A professional crisis has a personal crisis baked into it, and the moves people use in statements are the moves they use in life.

    Molly is a crisis communication and reputation management consultant, APR, and the host of The PR Breakdown. This episode was recorded live.

    00:00 A personal crisis inside a professional one
    01:51 What a move is
    04:38 Guardrails, and what is only alleged
    07:27 Cornell's first statement
    08:53 The privacy shield
    09:52 FERPA and the 1998 rule
    12:32 Cornell won't, we will
    13:09 Cornell's second statement
    15:33 People don't like truth tellers
    16:54 The blame flip
    17:42 The New York Post headline
    20:08 Own it, explain it, promise it
    20:22 The defense lawyer's details
    22:56 The hair follicle test
    24:23 What would you do, Conor?
    25:19 "A money grab"
    26:27 Blame the victim
    28:22 The DA's statement
    29:34 The wah excuse
    31:09 Apologize to your staff
    31:48 Publishing her sworn statement
    33:31 Nine pages to prove he was right
    34:18 The statement I would have written
    35:06 The mayor of Ithaca
    37:26 Governor Kathy Hochul
    37:53 Cornell's letter, finally signed
    39:10 The only line that matters
    39:28 What changed
    40:36 Emotion and empathy
    41:59 Closing

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

    Instagram: [https://www.instagram.com/molly.mcpherson/]

    Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu]

    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  8. King Charles and Charles Spencer: Name the Move

    46 min

    Buckingham Palace does not comment on books. It has said so for a hundred years. Last week it said it again, inside a comment on a book.Charles Spencer, Diana's brother, writes that Charles sounded …

    Notas do episódio

    Buckingham Palace does not comment on books. It has said so for a hundred years. Last week it said it again, inside a comment on a book.

    Charles Spencer, Diana's brother, writes that Charles sounded "giddily elated" on a phone call after Diana died. That is his account, and nobody has independently backed it up. The Palace answered with 42 words about how "the pain of fraternal grief can cloud reason." Molly McPherson reads the statement line by line and finds three tells: it breaks its own rule in its first clause, every word doing damage is a kind one, and there is no denial anywhere in it.

    She names the move the pat on the head: answering an accusation by going after the person's memory instead of the claim, in the language of sympathy. Then she looks at why silence no longer protects the royal family, what already fixed a crisis about this same woman in 1997, how Trump reacts when the press pool takes his microphone away, Piers Morgan's legal growl, and what the Muck Rack numbers say about who is taking the hit.

    She finishes with the statement she would have written instead. Find the uncle.

    Molly is a crisis communication and reputation management consultant, APR, and the host of The PR Breakdown. This episode was recorded live on her Substack.

    00:00 "We do not comment," said in a comment
    02:48 Rewatching Harry and Meghan
    07:12 The zone of genius: Meghan and Diana
    10:06 Why Charles Spencer wrote the book
    11:10 The timeline, 16 to 22 September
    12:19 The Palace statement, read in full
    13:01 Three tells in 42 words
    16:52 The pat on the head
    18:18 Could they have said nothing?
    20:59 The mask
    21:41 Balmoral, 1997
    24:12 Never complain, never explain
    28:33 Trump and the press pool
    32:55 Piers Morgan and the legal growl
    36:16 Where it stands
    37:02 The Muck Rack numbers
    40:08 The statement I would have written
    41:55 Find the uncle
    44:00 Nobody in the room sat in Diana's chair
    44:43 The golden rule


    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  9. Ed Sheeran Stood In The Middle of Macklemore and Kraft And Became The Headline

    51 min

    Three television news networks asked Molly McPherson to break down the Macklemore, Ed Sheeran and Robert Kraft story this week. She said no to all three. Not because it is not a story, but because the frame …

    Notas do episódio

    Three television news networks asked Molly McPherson to break down the Macklemore, Ed Sheeran and Robert Kraft story this week. She said no to all three. Not because it is not a story, but because the frame they wanted turns a crisis communication lesson into a verdict on a war, and that is not her lane.

    So she took it to her Substack community instead, and this episode is that room. Four parties, four statements, read in the order they landed: the promoter, Macklemore, Robert Kraft and Ed Sheeran. Who spoke first, what each one claimed, and what it cost the person who signed it.

    Along the way: the red herring test she runs on any algorithm-driven news story, why an audience apology gives itself away, why naming the standard without naming the conduct leaves a hole the audience will fill, and the one move that would have changed all of this, which is deciding in peacetime instead of writing policy in public at night.

    It closes on the Muck Rack numbers. Ed Sheeran told everyone the decision was not his. He still carried 41% of the week's coverage, double Robert Kraft's share, and the biggest word in Robert Kraft's own word cloud for the week is Ed Sheeran.

    Molly is a crisis communication and reputation management consultant, APR, and the host of The PR Breakdown. The weekly live chat this episode came from runs on her Substack.

    00:00 Why three networks asked and why I said no
    01:28 Into the live chat
    02:21 The lane: crisis communication, not foreign policy
    06:14 Working in backlash, and getting it either way
    09:14 The red herring test for algorithm-driven stories
    11:25 The timeline: who spoke, in what order
    12:13 Macklemore's statement, in the first person
    13:27 Robert Kraft's statement and the line he drew
    16:26 The 2014 performance Kraft is likely pointing at
    18:27 Drawing a line in public comes with a cost
    20:48 What the statement left out, and what the audience filled in
    21:05 The weakest commercial hand at the table
    24:05 This is not a First Amendment problem
    25:00 The sentence in that apology I would redline
    25:27 Audience apologies: naming who felt it, not what you did
    29:16 Arch Manning, Holly Rowe, and an apology that works
    32:12 The same hole, twelve years apart
    32:37 Ed Sheeran's statement, read line by line
    35:15 Why jurisdiction protects nothing
    36:12 The four support acts who walked
    37:42 Four statements, and the only thing they agree on
    39:52 What should Ed Sheeran have done — the room answers
    43:40 The hard choice is usually the right choice
    47:04 My real answer, after the live ended
    48:22 Decide in peacetime, publish it before it burns
    49:02 The Muck Rack numbers
    49:42 You cannot file your way out of a story


    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  10. Amanda Hirsch: The Notes App Apology Era Is Done

    31 min

    Amanda Hirsch posted a Polymarket ad about the Lindsay Clancy trial on the Friday that trial ended in a mistrial. By Sunday there was a Notes App apology on Instagram, three paragraphs, comments turned off …

    Notas do episódio

    Amanda Hirsch posted a Polymarket ad about the Lindsay Clancy trial on the Friday that trial ended in a mistrial. By Sunday there was a Notes App apology on Instagram, three paragraphs, comments turned off. Most of the internet read the apology as the story. Molly's argument is that the apology is a red herring, and that anyone stopping there is going to miss what actually happened.

    Because Amanda Hirsch does not have a Polymarket deal. Dear Media does. Her podcast sits on that network, Polymarket is a sponsor, and the two are already teaming up on a weekly show called What Are the Odds. So the ad was not a content creator's lapse in judgment. It was an employee doing her job inside a partnership she never signed. It is the same collision as Good Good Golf and Callaway the week before: a brand deal built to reach one audience, meeting public opinion, with the person on camera left holding it. Follow the money and the crisis is a prediction market trying to reach women through a media company.

    Then the field guide. Law 3, it is never the thing, it is the response to the thing - the ad was the thing, the apology had one job and made it worse. Law 5, silence gets filled and never by your friends - turning the comments off only moved the conversation to Reddit. Law 7, the hard decision is invariably the right one, and the hard one was for Dear Media to say the word Polymarket out loud. Law 2, the crisis comes from inside the house. And Law 1, trust is the filter: podcast ads work because listeners trust the host, which is exactly what is spent when that expertise gets rented out.

    Chapters:
    0:16 — The Apology They Typed Instead of Filmed
    0:43 — Why This Is Not About Amanda Hirsch
    1:49 — The Lindsay Clancy Mistrial
    2:25 — Why the Clancy Trial Was the Story of the Summer
    3:10 — The Sponsored Reel That Started It
    5:15 — The Replies, and the Retreat to Stories
    6:45 — Reading the Notes App Apology in Full
    10:25 — The Callaway Parallel
    13:03 — What Are the Odds, and Who It Is Aimed At
    21:03 — Follow the Money
    22:16 — A Prediction Market Going After Women
    24:39 — Law 3: It Is Never the Thing, It Is the Response
    25:01 — Law 5: Silence Gets Filled
    25:40 — Law 7: The Hard Decision Is the Right One
    26:20 — Law 2: The Crisis Comes From Inside the House
    27:02 — Law 1: Trust Is the Filter
    27:27 — When Expertise Gets Rented Out
    28:35 — The Apology Has Legal Fingerprints
    29:13 — Who Was Left to Fall on the Sword
    29:27 — Name the Crisis

    Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

    📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/]

    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  11. Callaway Approved the Good Good Ad. Then It Spoke Like a Bystander.

    36 min

    Callaway spent three days saying it was disappointed by an ad. Then its CEO admitted Callaway approved that ad before it was posted.This episode is about the gap between those two statements, and what a company …

    Notas do episódio

    Callaway spent three days saying it was disappointed by an ad. Then its CEO admitted Callaway approved that ad before it was posted.

    This episode is about the gap between those two statements, and what a company reveals when it comments on its own conduct as though it were in the audience for it.

    A content warning first: the episode discusses domestic violence as an image used in a golf brand campaign. Nobody in this story is accused of real-world violence. The scene was staged. What two companies chose to make, approve and publish is the story.

    Then the read nobody in the golf feed has: Good Good is not a golf company. It is a media company that raised forty-five million dollars to become one, and the ad was not a lapse in judgment. It was the formula working the way it was paid to work.

    0:00 — Why the communication is the story
    0:31 — Three days of being disappointed
    1:58 — The parody, described once
    4:07 — Who approved it?
    7:42 — Statement one: "disappointed by the content that was posted"
    8:42 — The PGA Tour calls the response late and defensive
    11:08 — Good Good is not a golf company
    12:35 — Where the formula came from
    18:39 — Statement two: "approved by Callaway prior to posting"
    23:04 — A premiere moves at a sponsor’s request
    24:17 — Forty-five million dollars
    26:24 — "A 360-degree media company"
    27:09 — The formula worked the way it was paid to work

    The PR Breakdown with Molly McPherson.

    👇 Stay Connected
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    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  12. Hayden Panettiere: Neutrogena Said Nothing. Jay Shetty Said Too Much

    29 min

    Three parties could have spoken about Hayden Panettiere. One had ten years with her and said nothing. One had ninety minutes and wrote her a letter. One was her mother.This is an episode about standing — …

    Notas do episódio

    Three parties could have spoken about Hayden Panettiere. One had ten years with her and said nothing. One had ninety minutes and wrote her a letter. One was her mother.

    This is an episode about standing — proximity plus obligation — and what each of them did with it. Since her death roughly 800 articles across 400+ outlets have named Neutrogena alongside her, 79% of them negative, zero carrying a statement from the brand and fourteen written specifically about the absence of one. Days earlier the same brand answered a viral Tate McRae video immediately and took seven in ten positive coverage for it.

    We stay on the communication. The cause of death has not been released, the autopsy found no contributing trauma, police have said there are no signs of foul play, and the investigation is ongoing. Brian Hickerson has not been accused of wrongdoing.

    0:00 — Three Responses to One Death
    1:30 — The Facts, and Where Speculation Stops
    2:40 — Charting the Coverage With Muck Rack
    3:00 — On NBC News With Hallie Jackson
    4:31 — The Tate McRae Video and a Viral Win
    6:30 — 93 Articles, and 78 About the Response
    7:32 — The May Interview and the Postpartum Contract
    9:02 — Silence Is Not a Fixed Object
    10:32 — 800 Articles in Four Days
    11:18 — The Shape of the Coverage: 79% Negative
    12:49 — Fourteen Stories About Saying Nothing
    13:34 — Silence Is Selection
    14:19 — Standing: Proximity Plus Obligation
    15:50 — The Jay Shetty Post
    17:20 — ""You Said I Was Now Like a Big Brother""
    18:50 — Whose Caption Is It, Really
    19:58 — Ten Years Against Ninety Minutes
    20:21 — A Eulogy Is a Gift; This One Is a Receipt
    20:32 — The Third Response: Her Mother
    21:52 — What Lesley Vogel Said, and Did Not Say
    22:37 — A Description of a Career
    24:08 — The Statement Is the Tell
    25:38 — Is This About Them, or About You
    26:23 — Take Your Name Out of It
    27:40 — Silence Is Not Neutral

    👇 Stay Connected
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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  13. Brad Pitt Owns This Article

    27 min

    Brad Pitt gave Esquire a Monday. Molly McPherson breaks down what he actually bought with it.The September cover profile reads like an ordinary man letting a writer into his house — the dogs, the Perrier, a …

    Notas do episódio

    Brad Pitt gave Esquire a Monday. Molly McPherson breaks down what he actually bought with it.

    The September cover profile reads like an ordinary man letting a writer into his house — the dogs, the Perrier, a charcuterie board he builds himself. Molly walks through what each of those details is doing, why the drinking line was volunteered rather than asked for, and why a story that spikes and vanishes inside a week is exactly the outcome a reputation reset is aiming for.

    With Dr. Abby Medcalf, from the Substack members live.

    If you or someone you know is struggling, call or text 988 in the US to reach the Suicide & Crisis Lifeline, available 24/7.

    The article: "A Monday with Brad Pitt" by Ryan D'Agostino, Esquire, September 2026 — https://www.esquire.com/entertainment/movies/a73336135/brad-pitt-interview-2026/
    Photographs by Chantal Anderson. Styling by George Cortina.

    Media data in this episode from Muck Rack (Aug 10–11, 2026).


    00:00 The thesis
    00:59 It opens with the dogs
    04:29 Guests get the view
    07:40 Why it ran in August
    08:41 The byline was the plan
    09:35 The photos argue with the words
    12:42 One sentence, one word
    15:42 The questions nobody asked
    21:21 What the numbers say
    24:47 Getting it on the record

    👇 Stay Connected
    📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/]

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    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

    TikTok: [https://www.tiktok.com/@mollybmcpherson]

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    ⚖️ DISCLAIMER

    This video is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  14. Nicole LaPera's Crisis Is Not The Throuple

    30 min

    A self-help influencer with nearly nine million followers is being sued by her own business partner, who is also one third of her marriage and, according to the filings, the person who actually wrote her …

    Notas do episódio

    A self-help influencer with nearly nine million followers is being sued by her own business partner, who is also one third of her marriage and, according to the filings, the person who actually wrote her books.

    That is the story everybody is going to tell.

    It is not the story worth your time. The throuple is the distraction. The product is the problem.

    WHAT WE DISSECT

    • Why a lawsuit between three spouses is the least interesting document in this file
    • How therapy-adjacent language gets sold as coaching, and why the word swap is the whole business model
    • Whether credentials survive when the content contradicts them
    • What it means that a licensed clinician built a following partly by making people wary of clinicians
    • How a $ 24-a-month subscription scales into a nine-million-follower operation, and who's actually paying for what
    • Why the New York Times ran this story sourced almost entirely from one side, and what that usually signals
    • What happens to a personal brand when the person is the product and the product was ghostwritten


    THE POSITIONING

    This isn't a messy-divorce story with a wellness angle. It's a credentials story with a marriage attached. When the person is the product, a contract dispute becomes a disclosure problem, and every piece of content she ever published is now evidence in a question about who was speaking.

    WHAT YOU'LL LEARN

    • How to spot therapy-ish language in an unregulated product, and the specific words that do the work
    • The difference between a credentials problem and a character problem, and why only one of them ends a business
    • Why a one-sided story in a major outlet tells you as much about the subject's PR as it does about the reporting
    • What audiences are really deciding when they choose a creator over a professional


    THE SOURCE

    Read the New York Times piece, A Self-Help Influencer With Troubles of Her Own, here: https://www.nytimes.com/2026/08/02/style/nicole-lepera-self-help-litigation-holistic-psychologist.html

    Chapters:
    0:07 — The Photo That Did Not Look Like Her
    0:26 — "Her Own Story Is Complicated"
    1:13 — The Cream Jacket and the Upscale Look
    1:52 — The Book in the Background
    2:09 — This Is Who I See On My Feeds
    2:23 — A Little Bit of a Front
    3:06 — "The Face of a Brand She Did Not Build"
    3:33 — A Breakdown of a Crisis, Not a Takedown
    4:12 — The Call Is Coming From Inside the House
    4:59 — Two Lawsuits Running in Both Directions
    5:25 — "I'm Not Looking at the Marriage. I'm Looking at the Communication."
    5:39 — Who Nicole LaPera Actually Is
    5:56 — The Credential Question
    6:22 — Making Millions Off the Backs of the Credentialed
    7:11 — "Traditional Therapy Doesn't Work"
    7:56 — Don't Waste Your Money on a Therapist
    8:19 — The Granola Aesthetic
    8:47 — $24 a Month and the Self Healer Circle
    9:11 — Where the Scrutiny Comes From
    9:54 — The Message That Arrived at Exactly the Right Time
    10:12 — Nobody in the Room Has the Degree
    10:38 — Who Platformed Her in the Beginning
    11:18 — The Server Crashed. She Got Hired.
    11:39 — 2021: The Committed Throuple
    11:59 — 2023: A Third of a Multimillion Dollar Company
    12:23 — August 2025: The Anonymous Post
    12:52 — Let's Look at the Receipts
    13:25 — Receipt One: What the Book Says
    13:53 — Note the Gap
    14:23 — Receipt Two: "Written Solely By"
    14:40 — The Three E's of Content Creation
    15:10 — Why the Trust Bar Is Higher Here
    15:50 — Who Are You Going to Believe
    16:05 — Ghostwriting Is Not a Scandal
    16:41 — When the Publisher Says One Thing
    17:24 — Receipt Three: The Brand's Own Advice

    👇 Stay Connected
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    🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/]

    🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190]

    🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725]

    📱 MOLLY ON SOCIAL

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    ⚖️ DISCLAIMER

    This audio is for educational and commentary purposes only.
    Some links may be affiliate links. Sponsorships are always disclosed in-video.
    Videos are based on publicly available information unless otherwise stated.

    Copyright © 2026 Molly McPherson. All rights reserved.

  15. Cracker Barrel CEO's Downfall: A Masterclass in What NOT to Do

    25 min

    The CEO of Cracker Barrel lost her job this week, and the tell was sitting in an interview she gave months earlier. A year after the logo backlash — the one that generated a wall of press, then a second spike …

    Notas do episódio

    The CEO of Cracker Barrel lost her job this week, and the tell was sitting in an interview she gave months earlier. A year after the logo backlash — the one that generated a wall of press, then a second spike now, bookending the whole affair in Muck Rack's data — Julie Fels Masino is out. She did not need to be. Almost everything she decided was right.

    That is what makes this one worth your time. This is not a story about a dumb company doing a dumb thing. Cracker Barrel was right about the numbers, right about the strategy, right that something had to change. The industry buckets them next to Denny's. Their average check is $15 against an industry closer to $27. Fifty people work the back of house to put that much food on a table. The business case was real. They walked off a cliff anyway, because they missed the one thing a spreadsheet cannot show you.

    Two interviews tell the story. Eight months ago, Julie sat down with Glenn Beck — beside the senior vice president of store operations, in a bone-colored blouse, eating on camera, while Beck got up for coffee mid-answer. It was there that she did her best work: running her hand around the smooth corner of a remodeled table and explaining that customers told them the hard corners hurt. A regular who brings a stadium cushion to dinner because the chairs are uncomfortable. A Bible study group that meets in the booths. That is a customer describing their own pain, unprompted, on camera, for free.

    Then Good Morning America, where Michael Strahan lobbed her a softball and she reached for a memorized line instead. The $700 million rebrand had gone after the logo — the thing that was not broken — and the interview never once went near the chairs.

    Chapters:
    0:00 — The Most Expensive Words in Crisis Communication
    0:18 — The Backlash, One Year On
    1:53 — "There Is a Lot to Be Optimistic About"
    2:19 — Right About Almost Everything
    4:02 — The CEO Is a Comms Major (and Was Probably Overruled)
    7:32 — The Glenn Beck Interview: The Hard Nos
    9:01 — Never Let Your CEO Eat on Camera
    10:14 — "Velcro Balls Against the Wall to See What Would Stick"
    10:59 — Denny's, the $15 Check, and Fifty People in the Back
    13:10 — The Booth Demo That Actually Worked
    13:20 — The Customer Who Brings His Own Stadium Cushion
    14:22 — The Corner of the Table
    14:52 — A $700 Million Rebrand of the Thing That Was Not Broken
    15:57 — GMA: The Archetype of the Softball Interview
    16:39 — "The Feedback's Been Overwhelmingly Positive"
    17:54 — "I'll Give You Another Sound Bite"
    18:58 — The Statement Cracker Barrel Never Made
    20:02 — The Remodel Question, and Why It Is a Bad Data Point
    20:43 — The Values Blind Spot
    21:57 — Taking the Bait
    22:23 — Where Molly Lands on Julie
    23:07 — It Was Never About the Logo


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  16. Did Taylor Farms Handle the Crisis Correctly? Here's What Happened

    31 min

    Taylor Farms got the apology it wanted. The FDA told the company that one iceberg lettuce product from Central Mexico had a “confirmed positive” cyclospora test, then said the next day it had made a mistake and …

    Notas do episódio

    Taylor Farms got the apology it wanted. The FDA told the company that one iceberg lettuce product from Central Mexico had a “confirmed positive” cyclospora test, then said the next day it had made a mistake and the result was a false positive. As of the FDA's own account, no positive product test for cyclospora has been identified. Taylor Farms then built an entire statement around that apology, led with it, and left the people who got sick in the last paragraph under "our thoughts remain."

    That is where this crisis got away from them. A false positive on one test does not mean the outbreak isn't yours — and as I say on the live, it is still unclear exactly where this outbreak is coming from. The FDA's traceback pointed at Central Mexico. And while Taylor Farms spent its statement arguing with a federal agency, the story became a Taco Bell story. Muck Rack ran the numbers for the live and you can watch it happen: Taco Bell's article volume runs past everyone else's, Taco Bell turns up inside the Taylor Farms word cloud, then inside the Walmart word cloud. Taco Bell started promoting menu items without lettuce. Taylor Farms took its statement down entirely.

    In this breakdown I read the statement line by line, ask who was in the room while it was written, and show you what the media data did before and after the correction. You always have to speak to the pain. You don't have to describe the symptoms, but you do have to see the person who ate that salad at a party, on vacation, at a rehearsal dinner.

    Second half: Amy Griffin, her memoir The Tell, and a lawsuit from a former classmate who says the book's most harrowing anecdotes came from her life. Griffin's answer was to file her own suit and pull the New York Times into it. Same week, same playbook as Taylor Farms. Attack the institution, skip the harm. The biggest tell that your story doesn't hold up is when you attack the press.

    Chapters:
    0:00 The Friday hit list and this week's PR fires
    1:12 Where the Taylor Farms PR goes off course
    1:58 The full Taylor Farms statement, read line by line
    3:15 The headline is a request to be vindicated
    4:12 Company versus agency is never the play
    5:12 "Our thoughts remain" and who was in the room
    6:43 The fatal flaw, it forgets the pain
    8:00 The statement gets pulled, and the audience word cloud
    9:37 Taco Bell takes the hit, the Muck Rack numbers
    10:57 Word clouds for FDA, Taco Bell, Taylor Farms and Walmart
    12:26 What a false positive actually means, and the sentiment swing
    14:42 A question about FDA quality control
    15:30 Amy Griffin, The Tell, and why I stopped reading
    16:46 Who actually sells books now
    18:43 Bell Burden, Martha's Vineyard, and hidden wealth
    20:07 The classmate's lawsuit
    21:22 What bad PR looks like in the New York Times
    23:23 Maureen Callahan and the media industrial complex
    24:23 Attacking the press is the tell
    25:00 The legal-threat play
    26:29 Same playbook, both stories
    27:46 Mitch McConnell watch
    28:37 September category trainings

    🎙 The PR Breakdown with Molly McPherson

  17. The Justin Baldoni Video Worked Because It Didn't Look Like PR

    37 min

    Justin Baldoni hadn't said a public word in almost two years. Then last week he propped up a phone, sat down next to his wife Emily, and posted a video to his own Instagram — no publicist, no People …

  18. What Everyone Missed About Graham Platner

    37 minEpisódio 360

    Molly stood in the back of a Maine town hall, watching an oyster farmer from Sullivan hold a room with no notes, and texted her kids that they might be looking at the state's next senator. On Monday …

  19. The Newsroom Is Gone. AI Filled the Vacancy with Linda Zebian of Muck Rack

    24 min

    This one was ripped straight from Molly's morning. A client in the middle of a professional crisis that went viral and personal - social media vigilantes mobilizing online, a position lost - and the …

  20. The Coverup Always Outlives the Crisis

    32 min

    This week the stories all share the same fingerprint: people who think the rules don't apply to them. Crisis-communications expert Molly McPherson breaks down why the Mike Vrabel–Dianna Russini saga still …

  21. The New Orleans Five and the ADA's Worst Week

    57 minEpisódio 366

    Five scientists were escorted out of a diabetes conference by police for handing out a scientific paper — published in the host's own journal. By the time the American Diabetes Association finished …

  22. How Scott Pelley Turned His Firing into a Reputational Win

    43 minEpisódio 366

    A 37-year 60 Minutes correspondent got fired in a conference room over a dinner he refused to attend. Scott Pelley lost his job and won the PR war in the same week, and the side that was supposed to be running …

  23. How Amy Gertner's 20-Take Video Out-Performed Graham Platner's Own Response

    36 minEpisódio 366

    When a Senate campaign gets hit with a sexting scandal, the spouse is supposed to disappear. Amy Gertner grabbed her phone, walked into a cloud of Maine blackflies, and recorded the most effective crisis …

  24. Damage Control: The Vanishing of Tom Kean Jr.

    15 minEpisódio 365

    A New Jersey congressman has been missing for 77 days. His office keeps posting like he's at his desk. His father is fielding press calls. And almost no one is talking about it.Tom Kean Jr. hasn't …

  25. The Blake Lively PR Disaster No One Is Talking About

    8 minEpisódio 364

    When a celebrity files a lawsuit citing harassment and a hostile work environment, her PR team is supposed to make her the sympathetic figure. Blake Lively's team did the opposite.Everyone is covering the …

  26. Why Mike Vrabel Is Lying, Why Dolly Parton Isn't, and What Blake Lively's Settlement Reveals

    18 minEpisódio 363

    What do a Patriots head coach, a country legend, and a Hollywood power couple have in common? They all just gave us a master class in what trust actually is. Or isn't. The thread connecting this …

  27. The Deflection Trap. What Trump's 60 Minutes Interview Really Told Us

    23 minEpisódio 362

    When a presidential interview goes off the rails, it is rarely an accident. It is a pattern.A man tried to kill the president on Saturday. By Tuesday, the dominant news story was a court filing about a …

  28. The First Move Is Always the Tell: Kash Patel and Mike Vrabel

    27 minEpisódio 361

    When a leader is under pressure, the first move tells you everything. Kash Patel sued The Atlantic for $275 million. Mike Vrabel called it a "private and personal matter." Both responses were designed to …

  29. The First Move Always Reveals the Intent: Eric Swalwell and the Anatomy of a Trust Collapse

    6 minEpisódio 360

    When serious allegations land, a public figure's opening move is supposed to signal steadiness, accountability, and command of the facts. Eric Swalwell's first move did the opposite. Within hours, he …

  30. Melania's Televised Statement: Crisis or Exit Plan?

    39 minEpisódio 359

    Melania Trump didn't walk to that podium to defend herself. She walked there to distance herself. From Epstein. From the male executives around her. And quietly, unmistakably, from her husband.This …

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