Episode 75 — Customer Satisfaction: Evaluating Experience and Outcomes
Show notes
This episode explores customer satisfaction as the ultimate measure of agile success. Learners discover how to evaluate satisfaction through direct feedback, usage patterns, and outcome-based measures. The discussion emphasizes that delivering increments is not enough if customers do not find them valuable.
Examples show how PMI exam questions may involve scenarios where delivery is technically complete but customers remain dissatisfied. The correct answer involves seeking feedback, adjusting delivery, and focusing on experience rather than output. This session reinforces that agile teams prioritize customer delight as the benchmark of success. Produced by BareMetalCyber.com.